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895 Reviews of Audi Dallas - Service Center
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May 05, 2024
I appreciate the opportunity to share my experience. Firstly, I must address my interactions with Dori and the sales team. Despite promises of deadlines, documented through screenshots, it became evi Firstly, I must address my interactions with Dori and the sales team. Despite promises of deadlines, documented through screenshots, it became evident that they were aware of the unavailability of parts or the impossibility of performing certain repairs within the stated timeframe. Unfortunately, it was only after directly contacting the manager that I received accurate information. Moreover, the deception extended beyond this initial encounter. The sales team sold me a defective vehicle, leaving me responsible for subsequent repairs. Furthermore, they exhibited unfair treatment by declining similar deals for friends I referred, seemingly due to their desire to rid themselves of the problematic vehicle they sold me. Following the initial repairs, the front suspension failed despite the vehicle receiving a clean bill of health. Additionally, the shop foreman prematurely attributed the issue to a previous rear problem, as overheard during a conversation with Matt. Moreover, when inquiring about repair timelines, I was provided with false information by Matt regarding parts supposedly coming from Germany, a claim disproved after contacting Audi America. Overall, my experience with this dealership's service department has been marred by dishonesty and deceit. Please refrain from attempting to alter my review, as it will remain unchanged. More
by hasanqp
Helpful May 05, 2024
I always have a great experience when visiting Audi of Dallas! My recent visit was with Jalun Watkins, he was very professional and took a good care of my vehicle! I’ll definitely make my appointment with Dallas! My recent visit was with Jalun Watkins, he was very professional and took a good care of my vehicle! I’ll definitely make my appointment with him for my next maintenance. More
by Katie
Employees Worked With
Jalun, Watkins
May 01, 2024
Jordan and all the crew at are wonderful and on top of any car issues I may have with my Audi. The best customer service ever! any car issues I may have with my Audi. The best customer service ever! More
by mykalipp
April 20, 2024
The world seems to have forgotten what Excellent Customer Service means...but that is exactly what i receive every time from Mr. Brandon, Marvin & Mr. Magee, they always go the extra mile. I did not buy my Service means...but that is exactly what i receive every time from Mr. Brandon, Marvin & Mr. Magee, they always go the extra mile. I did not buy my Audi from ur dealership, but will never take her elsewhere for maintenance. & if I ever buy new, it will be from you. Thanks to your team I hope to be an Audi Owner for life. More
by SuprDave
April 20, 2024
Matt Everheart was attentive and patient and worked to get a loaner for me. While the process to repair my car took sometime (understandably), Matt kept me informed. His professionalism truly helped mitig get a loaner for me. While the process to repair my car took sometime (understandably), Matt kept me informed. His professionalism truly helped mitigate my anxiety. And, my car is back home!!!!! Yay!!!! I missed it. More
by violetmanderson
Employees Worked With
Matt Everheart
April 17, 2024
Outstanding service department Ask for DORI D to be your service advisor as she is a professional. service advisor as she is a professional. More
by Docwoodard
Employees Worked With
April 15, 2024
Service is always good and the staff is very helpful friendly knowledgeable and courteous. I always feel like my time is well spent friendly knowledgeable and courteous. I always feel like my time is well spent More
by rrnashsr
Employees Worked With
April 11, 2024
I am very grateful for the incredible customer service at Audi Dallas. My car had been "fixed" twice at an auto shop, but still had an error light, so I brought it in for one last sanity check. I was not cha Audi Dallas. My car had been "fixed" twice at an auto shop, but still had an error light, so I brought it in for one last sanity check. I was not charged and was given peace of mind from the technician. They also washed my car and vacuumed for free as I had gotten it detailed after the first fix, and it got dusty again when I had to take it back for the second. I was also shuttled to and from work by Alto while my car was being fixed. I received text updates from Rob throughout the day and was able to pick up my car before close. After what my poor car had been through and all of the money spent, I'm so appreciative that my experience at Audi Dallas was so wonderful! More
by faith.hevey
Employees Worked With
Rob Grant
April 10, 2024
Excelente service, very helpful advisor, excelente waiting with delicious snacks coffee, cold water, event better, some of the staff speaks Spanish as a Mexican that means a lot for me!! waiting with delicious snacks coffee, cold water, event better, some of the staff speaks Spanish as a Mexican that means a lot for me!! More
by Pepe Ruiz
Employees Worked With
Advisor: Ramsey Guillory
