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Audi El Paso

El Paso, TX

4.8
174 Reviews

1444 Airway Blvd.

El Paso, TX

79925

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Showing 174 reviews

June 13, 2023

Paul in service was amazing! He took the time to explain their findings and detailed everything they did to fix the issue. Thank you Paul!!! More

by lelorduy720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno
Jun 16, 2023 -

Audi El Paso responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 10, 2023

My past experiences with Audi of El Peso, were not good. This experience I had was night and day difference. I was kept informed and giving a quote shortly after dropping off the vehicle. The original part More

by Prieto.af
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, Ashley, Sonia, Carina , group1auto group1auto
Jun 16, 2023 -

Audi El Paso responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 09, 2023

Had a perfect buying experience with Audi of El Paso. It is so wonderful to have sells staff to return calls and do as they promise. So frustrated with another car manufacturer that does not return phone More

by smblanto
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Negrete
Jun 15, 2023 -

Audi El Paso responded

We're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 01, 2023

Nice place. Paul at the customer service Dept is a good guy. Good follow up More

by SAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Jun 05, 2023 -

Audi El Paso responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

March 31, 2023

They were able to assist me with the sale of an Audi from across the country. Everything went smoothly. More

by jjshuteyiii
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Quesada
Apr 03, 2023 -

Audi El Paso responded

Hi Jjshuteyiii, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 26, 2023

Had a gread experience and staff was phenomenal. Of course will continue taking my Audi Q5 More

by bobbydominguez71
Recommend Dealer
Yes
Employees Worked With
all service personel
Mar 01, 2023 -

Audi El Paso responded

Bobbydominguez71, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

February 11, 2023

Appraised my vehicle $7-$9k below market value. Bought a BMW instead, do the same! More

by Bryce
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Armando Hernández
Feb 13, 2023 -

Audi El Paso responded

Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jose Negrete General Manager jnegrete@Group1Auto.com

January 05, 2023

Great service and the General Manager J Negrete is outstanding and has changed the car buying culture at his Audi of El Paso! Thank the staff and GM Negrete! More

by Demadrid23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
group1auto group1auto
Jan 06, 2023 -

Audi El Paso responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

November 23, 2022

I Purchased a 2017 Audi R8 from Audi Elpaso. The car was to be delivered to Las Vegas at my expense I Purchased this car from written and verbal and photo information provided by the dealership. More

by Rick Salter
Purchase Time
Recommend Dealer
No
Employees Worked With
Jose Negrete, group1auto group1auto
Nov 25, 2022 -

Audi El Paso responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 19, 2022

Went in for oil change, 4 hrs later warning light stayed on, returned and was told needed seals on engine as it was xxxxxxx air. Thousands to fix. Car was fine going in a nice this!!’ Terrible dealership More

by Margarita Barrio
Customer Service
Recommend Dealer
No
Employees Worked With
Mechanic , Octavio Duran
Oct 21, 2022 -

Audi El Paso responded

Thank you for bringing this to my attention. I apologize for what you encountered with your service visit. I would like an opportunity to fix this and to earn your business, please contact me at jnegrete@Group1Auto.com. I look forward to speaking with you. Jose Negrete General Manager

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