Audi Fort Lauderdale - Service Center

When I arrived served person was prompt courteous and very knowledgeable. He explained any items that needed services along with various recalls. Transportation to and from dealership was also prompt very knowledgeable. He explained any items that needed services along with various recalls. Transportation to and from dealership was also prompt More

Christian is great, with his good service he transformed what could be an awful day in a great day, reminding me why I bought Audi!! what could be an awful day in a great day, reminding me why I bought Audi!! More

Went in without an appointment. Christian was very helpful in looking into my dilemma. He verified my account and was able to have my issue rectified. He was extremely courteous and friendly. He as al helpful in looking into my dilemma. He verified my account and was able to have my issue rectified. He was extremely courteous and friendly. He as always provided outstanding service! More

Great job and service.. Highly recommend this dealership for service. Very polite and quick. I would recommend this dealership. They got me in and out in less than a hour. for service. Very polite and quick. I would recommend this dealership. They got me in and out in less than a hour. More

I find Aylin Reyes to be extremely professional and knowledgeable. She would be one of the main reasons that I would buy another Audi and from this dealership. She is a great ambassador for her compan knowledgeable. She would be one of the main reasons that I would buy another Audi and from this dealership. She is a great ambassador for her company. More

Aylin Reyes is by far the best service writer i have ever dealt with. I have had major mechanical problems, interval service, and minor repairs done by Aylin. Everytime she goes beyond my expectations, with dealt with. I have had major mechanical problems, interval service, and minor repairs done by Aylin. Everytime she goes beyond my expectations, with updates directly through her to my personal cell (even on vacation when i asked!), competitive pricing and upfront honesty. I consider her a trusted friend and look forward to our interactions even under the worst circumstances. She is knowledgable of the brand, old and new models, and will always go above and beyond for her clients/customers. Thank you for everything Aylin. More

Aylin Reyes is terrific!!! This is my 3rd experience with Aylin and her team and she was beyond terrific. A real SUPERSTAR! She communicated everything to us, handled all aspect This is my 3rd experience with Aylin and her team and she was beyond terrific. A real SUPERSTAR! She communicated everything to us, handled all aspects of our service and prompt and thorough in the entire process..... One of the main reasons why I will continue to buy Audi's for me and my family!! More

TERRIBLE CUSTOMER SERVICE AT SERVICE DEPARTMENT TERRIBLE customer service and experience at their Service Department. Yesterday 1/8/19 I brought my Audi A6 into the service center for two recalls, t TERRIBLE customer service and experience at their Service Department. Yesterday 1/8/19 I brought my Audi A6 into the service center for two recalls, to address the fact that may AC was blowing warm air on occasion, to get a quote for the pending routine service, and for a courtesy car wash.My appointment was at 10:30 AM and I left Audi nearly 5 hours later at 3:30 PM. The service manager never came to find me to offer updates once during this time frame nor did any other service manager offer to help the only person that they had seen sitting in the waiting area for hours. I had to track her down multiple times. I was never offered a loaner and only when I declined an Uber (no thanks.) to go eat something since I had been there already 2.5 hours, was a loaner option provided. I was assured the car would be ready by the time I came back from lunch. The list of grievances continued, BUT I ended up finally demanding my car at 3:15 PM as I now needed to pick up my 7 month old baby from daycare by 4 PM and did not plan for alternate pick-up for him SINCE MY APPT WAS AT 10:30 AM THAT DAY. The best part? They never addressed the AC issue, I never received a quote for the pending service my car needs, and I never got a car wash. Oh- they did provide me the technicians multiple point inspection sheet which apparently showed my brake pads are dangerously low but never bothered to discuss this with me other than handing me the paper. I go out of my way to visit the Audi Ft Lauderdale rather than the Coral Springs location as I have been loyal to their service department, but after being ignored and misled the entire day- I will never return and I will urge everyone I know and everyone who reads this to take your business to another Audi where your business is valued and more importantly, your time is valued. More

Lost my wheel key Steve goes above and beyond! The whole team is great too. I'm getting a car wash right now while I wait. I have never been disappointed with this deal Steve goes above and beyond! The whole team is great too. I'm getting a car wash right now while I wait. I have never been disappointed with this dealership. More