Audi Gilbert - Service Center

The abysmal service experience I have endured with the dealership has been unparalleled in its sheer ineptitude and flagrant disregard for quality standards. Allow me to recount the egregious tale of woe dealership has been unparalleled in its sheer ineptitude and flagrant disregard for quality standards. Allow me to recount the egregious tale of woe surrounding my Audi Q5 Plug In Hybrid and its associated charger, which has proven to be an unrivaled exemplar of malfunction and inefficiency. Upon discovering that my charger was plagued with issues, rendering it incapable of operating at an acceptable level of functionality, I promptly entrusted it to the dealership for a replacement. Accompanying this request was a carefully composed missive from Audi itself, unequivocally asserting the abnormality of the situation and the unacceptable length of time it takes for the charging process to reach completion. Regrettably, nearly four months have elapsed since that fateful day in March of 2023, during which I have undertaken an arduous and relentless campaign of communication, both written and verbal, in my desperate quest for answers from the dealership. Alas, my valiant efforts have been met with naught but a deafening silence, further compounding the depths of their abysmal service. In their audacity, the dealership has the audacity to label my predicament as the fabled "unicorn" of Audi, as if my torment is some mythical apparition born from the depths of my own imagination. Yet, for me, this ordeal has transpired as a harrowing nightmare of unparalleled proportions, with no relief or resolution in sight. More

So everytime I take my car there I get it back filthy. The service advisor Scott doesn't know about company programs and warranties and tries to sell me overpriced tires etc. This time they ruined the pai The service advisor Scott doesn't know about company programs and warranties and tries to sell me overpriced tires etc. This time they ruined the paint on my car and returned it with overspray on it. Took it to the Subaru dealer to get detailed did nothing and said that it had been there awhile. I washed the car last week before taking it there and it wasn't like that.i only have washed the car by hand (it's black) so to seeing them destroy mu Q5 is just bs. More

Service Travis in the service department was friendly, knowledgeable, and efficient. I was in for a 25000 mile service and he explained Audi Care to me and Travis in the service department was friendly, knowledgeable, and efficient. I was in for a 25000 mile service and he explained Audi Care to me and let me know this service was covered. He also had the car completed and washed in the promise time. Highly recommend More

2017 A3 quattro transmission issue First off before I tell my story, I just want to say my experience with Audi of Gilbert service department was unbelievable and top notch. My service First off before I tell my story, I just want to say my experience with Audi of Gilbert service department was unbelievable and top notch. My service consultant Al Rizzo was extremely professional, friendly and would give him 6 stars if I could. He listened to everything I had to say and did not rush me in and out like I was just another number.. I bought my 2017 Audi new from the Chandler dealer and have been having transmission issues for about 8 months. I took the car in 4 times to the Chandler service department and was told everything was normal and no issues.. I took my Audi in to the Gilbert dealer and they found the issue the first time and the car runs like new. The experience I had with the Gilbert dealership just made me feel like they really care for the customers and that I was not just another number. Just wanted to say thanks to Al Rizzo for his help and that Audi of Gilbert has won my business for life. More

20000 Mile Service on my Q7 Jason Brown was at Audi North Scottsdale from the beginning and now he is the Service Manager at Audi Gilbert. He is one of the best Audi Customer ca Jason Brown was at Audi North Scottsdale from the beginning and now he is the Service Manager at Audi Gilbert. He is one of the best Audi Customer care people in America. Al Rizzo has also joined Jason at the new place. This dealership has some great folks that know how to service a car. New dealership, new facility, smaller (for now) with that family feeling. Looking forward to many years ahead with my Q7 and A6. Thanks Jason and Team More

Excellent Service and Professional and Friendly Atmosphere I was thought to know service and professionalism and along comes Jason and Travis...Both of which not only displayed personal attention to our needs I was thought to know service and professionalism and along comes Jason and Travis...Both of which not only displayed personal attention to our needs but they were caring and informative beyond any experience we have had in over 30 years of dealership relationships. We will continue to support and recommend Gilbert Audi and feel completely obligated to make our next Audi purchase right here at Gilbert Audi. More

Best Service Team in the Country Jason Brown and his team are by far the best in the country! We would travel far and wide to follow him! Thanks, Jason and team! Jason Brown and his team are by far the best in the country! We would travel far and wide to follow him! Thanks, Jason and team! More

30000 Mile Audi Service My Q3 needed the 30k mile service and the entire team did a great job! I was kept up to date on the progress and even chatted with Adian in the Sales My Q3 needed the 30k mile service and the entire team did a great job! I was kept up to date on the progress and even chatted with Adian in the Sales Dept. I will definitely be back! Plus, washed AND vacuumed my car. So impressed!! More