Audi Great Neck - Service Center

Louis is the best I cannot say enough about Louis De Balzo and the service dept at Biener. This is my 2nd cabriolet and every time I bring it in for a service or repair I cannot say enough about Louis De Balzo and the service dept at Biener. This is my 2nd cabriolet and every time I bring it in for a service or repair, Louis takes care of me like family. He is amazing!!! I will always service our cars at Biener. More

Exceptional Service I have been getting my vehicle serviced at Biener Audi for the past year and a half. The first time I came here it was because it was the closest Aud I have been getting my vehicle serviced at Biener Audi for the past year and a half. The first time I came here it was because it was the closest Audi service center to my residence. I met Louie Del Balzo during that visit, and he was extremely friendly, helpful and knowledgeable. I had been to other service centers previously, and I never had such a smooth and easy visit. I have since moved out of the area, but still travel the 40 minutes to get my car serviced at Biener, mainly because of Louie. My most recent experience was due to my car leaking fluid. I called Louie as soon as I noticed the problem, and asked him if I could bring it in the next day. When I arrived, he had a complimentary car ready for me so I could continue my day. This is extremely important to me as I am a real estate appraiser, and basically cannot work without a car. Within the hour, he called me to explain the problem, a busted radiator. He broke down the pricing for me, and asked me if I would like to have the radiator replaced. Of course I needed it done, but it was a good feeling to have been asked rather than just replace it and bill me. I plan to continue getting my car serviced at Biener for as long as I own an Audi. More

Great Job It is always a pleasure dealing with Lou during my service appointments. He is very responsive to my needs and goes out of his way to ensure that my It is always a pleasure dealing with Lou during my service appointments. He is very responsive to my needs and goes out of his way to ensure that my appointments are extremly smooth. More

Treat me like Family This service department is a pleasure to do business with. They always address the problems quickly and give me a fair price. This is the only deale This service department is a pleasure to do business with. They always address the problems quickly and give me a fair price. This is the only dealership I would every use and I am on my 3rd vehicle with them. More

Very good service I was pleased by Louis Del Balzo. He picked up and delivered my car serviced and ready to go. He was a very helpful and was on time and kept me very I was pleased by Louis Del Balzo. He picked up and delivered my car serviced and ready to go. He was a very helpful and was on time and kept me very up to date on my whole service experience. When I return I will only deal with him. More

Great Service!! Louis is professional, courteous, and great at his job. Highly recommend taking your car to him at Beiner Audi. He and his crew will take good care of Louis is professional, courteous, and great at his job. Highly recommend taking your car to him at Beiner Audi. He and his crew will take good care of you and your vehicle. More

Service Rendered!! I have purchased multiple cars from Biener Audi (Q7 Sline and S6) and I only trust Louis Del Balzo with the service of my car. He is the only reason I have purchased multiple cars from Biener Audi (Q7 Sline and S6) and I only trust Louis Del Balzo with the service of my car. He is the only reason I take my vehicle for service at this dealer. He is attentive and accommodating on your needs. Scheduling service is always a breeze with him. He deserves my utmost gratitude. Cheers to Louis Del Balzo. J. Eng (2013 S6) More

CPO work Bought an S5 Cab CPO. When i picked up the car i had a grind and a shimmy. Not as it should be. Took it in to service. Louis was super helpful. Bought an S5 Cab CPO. When i picked up the car i had a grind and a shimmy. Not as it should be. Took it in to service. Louis was super helpful. They found that some work had been indicated on the CPO check list but hadn't been performed (bad). They fixed a wheel bearing and two wheels. Shimmy remained. Today brought it back and they put 4 new tires on the car - n/c and an apology! Throughout this process Louis was super friendly (nice Audi loaners each time) proactive with keeping me informed and did the right thing. Service area is really clean, the dropoff setup is nice, overall the experience was a lot better than any of the CT dealers i ever visited. Makes me think I keep bringing my car there as long as it is under warranty. My sales guy (Alan Wilner) also kept tabs on what was going on which made me feel good about them wanting to get things right. Nice Job, Louis!. More

The service dept is an unorganized mess or so it seems like it. Dont even bother asking for a loaner. My regularly due maintenance was supposed to be done in one or 2 hours or so said the service dept on like it. Dont even bother asking for a loaner. My regularly due maintenance was supposed to be done in one or 2 hours or so said the service dept on the phone, it ended up taking over 6+hours and the bill rang up in the thousands. I have had bills come in the thousands for maintenance work...We bought expensive cars i understand, i didnt even make a big deal about it to them but the bad customer service that came along with the expensive bill is the real headline here. One example, when i went in for the 20,000 mile maintenance and ask for a loaner, sorry no cars available but dont worry its just an oil change so it should be an 1 hour or 2. I get there early take my car in and am greeted i think??? No real eye contact from anyone, not the receptionist, not the service dept manager, no one. Ok so he takes the keys tells me to wait at the waiting area with no idea how long itll take he says. Ok i have a job and work to go to so i wait the 2 hours only to find out my car hasn't even been taken in the shop yet. 2 hours later!!! I call my friend to pick me up and take me to work. Do you see what i mean with the customer service? If a 2 hour estimate is going to be changed to 6 + hours let the owner of the car know! That's kind of courteous and obvious when it comes to service. So i come back right before the service dept closes to pick up the car. The manager tells me hes busy(packing up and finishing up things so he could leave) and CANT get my car so I should go back into the lot myself and find it and pick it up. I end up having to go back into their lot and find my car among 50 other audis and make a 20 point k turn to get out. I was so fed up i told my relative to take the car in for the next maintenance check up. He was subjected to the same treatment as me. No loaner car of course, and overall a detached staff that doesnt seem to care after the car has been sold to you. Not in the 3 years that i owned this car have i been able to get a loaner for any of my services, most of them taking more than the estimated time by many hours! When i service my Infiniti i can get one without me even asking. They ask ME if i need a loaner because you know i might have to get places like work. Not everyone can hang around the dealer all day waiting for their service to be complete. Even our toyota dealerships hooks us up with a scion when they run out of toyota loaners. We knew better next time and i drove behind my relative to pick him up after he dropped off the car at dealer for service. Their New Car sales team is mediocre at best and their service dept is some place i do not enjoy taking my car to be serviced. Its a shame that they have such bad service as i do like audi cars and am interested in a new one but am hesitant to buy one if it means having to deal with people at biener. The best thing about biener is the newly renovated facilities but dont let that new gleam think you are going into a dealer which cares about customer service(at least the service dept) All that glitters is not gold my friends. More

I did ask dealer to change the cabin filter and they never did it and I have it caple other small issue like they really not fear when you talk with them on the phone etc never did it and I have it caple other small issue like they really not fear when you talk with them on the phone etc More