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Audi Marin - Service Center

San Rafael, CA

4.9
205 Reviews
Call Service Center (877) 289-1311

205 Reviews of Audi Marin - Service Center

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October 12, 2023

I am always well taken care of. My loaner car was ready and waiting for me. More

by bordessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2023 -

Audi Marin responded

We sincerely appreciate you taking the time to share your positive experience with us. Your feedback is invaluable in helping us continually improve and provide exceptional service. It's wonderful to know that you consistently feel well taken care of, and we're glad the loaner car was ready and waiting for you. Your satisfaction is our priority.

Helpful
October 11, 2023

Thanks for the recent service to my car. Your quick response and professionalism is always appreciated, and Amy was a gem to work with! More

by PATRICKMARTINMAGIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Audi Marin responded

Hi Patrick thank you for leaving us this kind review, we are sorry your experience was only a 1-star one, please let us know what we can do to make your next experience a 5-star one!

Oct 12, 2023 -

PATRICKMARTINMAGIC responded

I was providing a 5 STAR REVIEW, so must have accidentally sellected the wrong category. Thanks for making the correction.

Helpful
October 11, 2023

excellent customer service. drop off and pickup very easy. the video added to the recommended service link was very useful and a great idea to add More

by brett hansbery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Audi Marin responded

We sincerely appreciate you taking the time to share your positive experience with us. Your feedback is invaluable in helping us continually improve and provide exceptional service. Thank you for acknowledging our excellent customer service. We're delighted to hear that the drop-off and pickup were easy for you. The addition of the recommended service video is aimed at providing valuable insights, and we're glad you found it useful! Thank you again for choosing Audi Marin

Helpful
October 11, 2023

Great service as always. Appreciated the dealership getting me a LYFT car back and forth as well since they were out of loaner cars. More

by SCOTTEKLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian
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Nov 15, 2023 -

Audi Marin responded

We sincerely appreciate you taking the time to share your positive experience with us. Your feedback is invaluable in helping us continually improve and provide exceptional service. We're pleased to hear that you appreciated the LYFT service when loaner cars were not available. Your satisfaction is important to us, and we're grateful for your continued support. If you have any additional feedback or specific needs, please feel free to reach out. Your trust in Audi Marin is highly valued, and we look forward to providing excellent service in the future. Thank you for choosing Audi Marin.

Helpful
October 11, 2023

Audi Marin was quick to fix my car. I will definitely go back to get my Audi serviced there. More

by ROBLEDO_ANTHONY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Audi Marin responded

We sincerely appreciate you taking the time to share your positive experience with us. Your feedback is invaluable in helping us continually improve and provide exceptional service. We appreciate your acknowledgment of the quick resolution to your car's issues. We look forward to serving you again for any future service needs.

Helpful
October 07, 2023

veru helpful, efficient and friendly. Even though I had a reservation, there was not a loaner car available making things difficult. More

by RDKRETIRED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Roque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Poarch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan O'Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Frank
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Nov 15, 2023 -

Audi Marin responded

We appreciate your kind words about our team's helpfulness, efficiency, and friendliness. We apologize for any inconvenience regarding the loaner car, and we'll strive to enhance our reservation system

Helpful
October 06, 2023

diodnt agree that an engine mount was not part of warranty when you had the car in May before the warranty expired..An engine mount at 40k miles is just not right...And I bought the car less then a y More

by ACOPPIN
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
October 06, 2023

It’s all about how much your people are engaged and willing to help. Fifteen More

by JKASTNER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Audi Marin responded

Your acknowledgment of our team's engagement and willingness to help is truly appreciated. We'll continue to prioritize exceptional service for our customers. If you have any further comments, concerns, or suggestions, please feel free to reach out. Your trust in Audi Marin is invaluable, and we look forward to serving you with excellence in the future.

Helpful
October 06, 2023

I love my car and the fact it had services paid for by the previous owner. Amy is very professional, courteous and well spoken. The technician had a telling video to accompany the repairs and the text c More

by smoezzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Stoica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Audi Marin responded

We are truly grateful for your positive review and for taking the time to share your experience with us. Your satisfaction is our top priority, and we're thrilled to receive such encouraging feedback. Thank you for choosing Audi and for appreciating Amy's professionalism, courtesy, and effective communication. We're pleased that the video and communication platform enhanced your service experience.

Helpful
October 06, 2023

Just awesome from lot attendant to service advisor to loaner manager, excellent customer service skills. Ian is awesome. More

by cso1124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian service advisor
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Nov 15, 2023 -

Audi Marin responded

We are truly grateful for your positive review and for taking the time to share your experience with us. Your satisfaction is our top priority, and we're thrilled to receive such encouraging feedback. We're thrilled that you had an awesome experience from the lot attendant to the service advisor and loaner manager. Ian is appreciative of your recognition, and we're proud to provide excellent customer service.

Helpful
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