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Audi Palo Alto

Palo Alto, CA

4.1
2,841 Reviews

1730 Embarcadero Rd

Palo Alto, CA

94303

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2,841 Reviews of Audi Palo Alto

April 27, 2018

Great communication. Quick work. Luan did a fantastic job keeping me updated via. text with progress on car inspection, paperwork and preparing the final sale. Gino helped finalize th More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gino Maynetto, Luan Nguyen
April 27, 2018

Excellent customer service! The staff is very nice and helpful. They make buying a car a pleasant experience. They answered all my questions, were patient, cordial, and respe More

by Audi happy owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Low
April 27, 2018

Awesome team! APA service dept. makes my life so much easier. Courteous, knowledgeable and professional. Highly recommend for all Audi service needs. I won't take m More

by RADITAMIMI06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus
April 27, 2018

Excellent service, pleasant experience. It was a pleasant car buying experience. Both Luan and Mike were helpful and friendly. I felt well informed and properly taken care of. Thanks for the More

by Sevtap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luan Nguyen , Tony Oliva
April 27, 2018

Awesome experience! Buying a new car was an awesome experience. The sales department wre professional, courteous and had lots of patience to help test drive different spe More

by MS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gino Maynetto - 5 stars!!, Andy Tran
April 26, 2018

Great purchasing experience We purchased a car from radek over a couple of weeks. He was not only very knowledgeable but also a pleasure to work with. He kept our concerns in min More

by BF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Radek Kubiak, Michael Cortez-Mejia, Tony Oliva
April 26, 2018

Another great experience. Excellent service. Just like going to the 4 seasons of car dealerships. Everyone treats you as the most important person visiting. Great facility. Cle More

by GARYNEDD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio, Nic Quintero
April 26, 2018

Audi quickly fixed my side mirror Although Palo Alto dealership is very busy, they were able to squeeze me in and get me on my way after only a few hours. I recommend you go here over More

by ghodsiza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luan Nguyen
April 26, 2018

Scheduled maintenance that exceeded expectations Sergio and the team at Audi Palo Alto took care of everything in a timely manner. Sergio made sure everything I had concerns with were checked and tak More

by audi.a4.owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Rizo, Nic Quintero
April 26, 2018

Non responsive to customer needs, not reasonable in service The service advisor, Jesus, was totally non-responsive. I had to leave 3 messages for him and talked to alternate service advisor, but Jesus still did More

by Sandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesus, Alfred
May 07, 2018 -

Audi Palo Alto responded

Hello Sandy, We want to apologize for your experience with our Service Department. We have addressed this with our Service Advisor and are making sure that this does not happen again. We are very sorry that you feel that this should have been covered under warranty however your 2013 Q5 was out of the manufacturer’s warranty. We do attempt at all times to provide the best possible service and minimize the out of pocket expenses that our guests incur at Audi Palo Alto and we are sorry this could not be covered in this situation. We hope that we can continue to earn your business moving forward. Apologies again for any inconvenience, Your Audi Palo Alto Team

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