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428 Reviews of Rusnak/Pasadena Audi - Service Center
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Helpful June 02, 2022
I took my Audi A7 to Audi Pasadena for a repair in January of 2022. I noted the problem was a "grinding" sound coming from the front brake(s). At that time the service person shared with me that it wa January of 2022. I noted the problem was a "grinding" sound coming from the front brake(s). At that time the service person shared with me that it was a problem with the brakes, and, with my consent, they would repair the problem. At that time I trusted Audi Pasadena, consented to the repair, and my brake pads and rotors were replaced in January 2022. Shortly thereafter, the problem persisted. I then took my car back to Audi Pasadena, and told them that the problem was not fixed. They apparently took a look at the car, and told me: "There is no grinding noise coming from the front of the car." And I was also told, "If there is a grinding noise, that's normal for Audis, and there's nothing wrong with it, and nothing we can do about it." The same day I went for a drive with the Service Manager. He shared with me that he heard the noise I was referring to. He suggested that it was not normal, and that he'd like to do further diagnosis, which I declined. They didn't get it right the first two times, I was not interested in a third misdiagnosis or assessment. In short. the Audi Pasadena service shop unnecessarily, and I believe knowingly, changed the brakes, and I was told that the brake replacement would solve the problem. Clearly it did not. To note: I brought the car in during the fall of 2021 for a routine service, at which point I was told that "the brakes are in good shape". Clearly the car did not need new brakes. I think Audi Pasadena does a poor job of assessing and determining repair needs. And as a result, suggests repairs that are not needed. It's worth noting that Audi Pasadena refused to refund the uncessasary brake repair that they performed on my vehicle. Finally, I find Audi Pasadena to lack integrity, honestly, ethics and the ability to "do the right thing" when it comes to correcting an error that they made. I'd strongly advise not to take your vehicle to Audi Pasadena if trust, honesty, and integrity matter to you when you repair your vehicle. More
by Rob
Employees Worked With
Ramzi Kakish
April 18, 2020
Service Dept: 10 out of 10 The service dept. seems to be dedicated to handling every single thing possible...even seat-belts that are slow to retract! My car is always ready wh The service dept. seems to be dedicated to handling every single thing possible...even seat-belts that are slow to retract! My car is always ready when they say it will be; they check with me about any added costs; now they even pick up and deliver my car. I love Rusnak Audi. More
by neigh52
Employees Worked With
don't know their names
April 14, 2020
Always helpful. Expedient service. Very friendly and honest. Conveniently located. They give a a very useful checkpoint list as well as excellent service. I will p Expedient service. Very friendly and honest. Conveniently located. They give a a very useful checkpoint list as well as excellent service. I will probably go Back!! More
by PJC
Employees Worked With
Henry Perez
April 08, 2020
Awesome - Johnny went above and beyond to get me in and out of there as fast as possible especially under the Coronavirus circumstances. He was truly remarkable, friendly, efficient, and made me laugh wi out of there as fast as possible especially under the Coronavirus circumstances. He was truly remarkable, friendly, efficient, and made me laugh with his witty humor. Thank you More
by Tiffco13
Employees Worked With
Johnny Borja
