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Audi Peabody

Peabody, MA

4.6
416 Reviews
Call Dealership (978) 739-8888

252 Andover Street

Peabody, MA

01960

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416 Reviews of Audi Peabody

June 13, 2023

We have purchased two new Audis from this dealership. The service and attention to detail that is the foundation of automobile sales and service is truly exceptional‼️ More

by Beast_777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Parolisi
Report | Print
Jun 16, 2023 -

Audi Peabody responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
June 13, 2023

Customer friendly staff, they set expectations to make sure what's expected. Job well done More

by TG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Petralia
Report | Print
Jun 16, 2023 -

Audi Peabody responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
June 12, 2023

This was my second service appointment with Raymond and I am very satisfied. He is attentive, knowledgeable and courteous. I will always choose him as a service consultant and highly recommend! More

by suela.lika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Baez
Report | Print
Jun 16, 2023 -

Audi Peabody responded

Your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know!

Helpful
June 08, 2023

Truly outstanding service - it is clearly evident that the entire service team is in sync in providing the best car service to their clients. Chris in particular was my service manager and he was very res More

by carlosmontejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris M.
Report | Print
Jun 11, 2023 -

Audi Peabody responded

Thank you, Carlos for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!

Helpful
June 07, 2023

Have been working with this dealer for over 9 years - still very happy with their performance. Each employee is positive and ready to be of assistance - ever a complaint. More

by Tom - Q5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wesley Angel
Report | Print
Jun 10, 2023 -

Audi Peabody responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
June 03, 2023

Great customer service, always smiling asking if you need help, every time they pass by you.. More

by fvasquez0107
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edinsson Rodriguez Chris Meoli Benjamin Delosantos
Report | Print
Jun 03, 2023 -

fvasquez0107 responded

This is the second car that I bought for Audi of Peabody and I always say great things about this. Did I have on the dealership they were they treat me any feel welcome and I talk to friends and family and coworker. If you need a car go to Audi Peabody, I will recommend to buy a car there

Jun 07, 2023 -

Audi Peabody responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

Helpful
June 03, 2023

We did get good or bad service, we got no service. We looked at every car in the showroom and were there for at least 30 minutes. None of the staff acknowledged us. I would never buy anything from thi More

by nmcmanus
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
No one talked to us
Report | Print
Jun 08, 2023 -

Audi Peabody responded

Dear McManus, We sincerely apologize for the lack of service you experienced during your visit to our dealership. It is disheartening to hear that none of our staff members acknowledged you or provided assistance while you were looking at cars in our showroom. We understand the importance of attentive and responsive customer service, and we fell short of meeting your expectations. Your feedback is crucial to us, and we take this matter seriously. We will investigate what led to this lapse in service and take immediate steps to rectify the situation. Training and reevaluation of our staff members' customer service practices will be implemented to ensure that every customer is promptly acknowledged and provided with the assistance they require. We understand that this experience has left a negative impression on you, and we deeply regret any inconvenience caused. We appreciate you bringing this matter to our attention and giving us an opportunity to improve. If there is anything else we can do to address your concerns or regain your trust, please do not hesitate to reach out to us directly. Thank you for your feedback, and we hope to have the opportunity to restore your faith in our dealership in the future. Best regards, Jakob Guggenthaler General Manager

Helpful
June 02, 2023

Audi Peabody has always been my goto, super helpful and quality work. Nick is extremely polite and helpful every time I go in. More

by Kamiren.D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Grimshaw
Report | Print
Jun 07, 2023 -

Audi Peabody responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Helpful
June 01, 2023

Our service contact Ray Baez was the best service writer I ever met at Audi. He listens to me and entertained every one of my comments and helped me accomplish my goals with my car. He have my his business More

by richardacardinale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Baez
Report | Print
Jun 05, 2023 -

Audi Peabody responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

Helpful
May 31, 2023

They had a loaner car for me while 2 recalls were serviced. They keep you updated on the progress. Use video to show where service is recommended. More

by Laurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Petralia, Service Consultant
Report | Print
Jun 04, 2023 -

Audi Peabody responded

Hi Laurie, we are very happy to have provided you with such a positive experience!

Helpful
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