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Audi Peabody

Peabody, MA

4.6
421 Reviews
Call Dealership (978) 739-8888

252 Andover Street

Peabody, MA

01960

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421 Reviews of Audi Peabody

June 03, 2023

Great customer service, always smiling asking if you need help, every time they pass by you.. More

by fvasquez0107
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edinsson Rodriguez Chris Meoli Benjamin Delosantos
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Jun 03, 2023 -

fvasquez0107 responded

This is the second car that I bought for Audi of Peabody and I always say great things about this. Did I have on the dealership they were they treat me any feel welcome and I talk to friends and family and coworker. If you need a car go to Audi Peabody, I will recommend to buy a car there

Jun 07, 2023 -

Audi Peabody responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

Helpful
June 03, 2023

We did get good or bad service, we got no service. We looked at every car in the showroom and were there for at least 30 minutes. None of the staff acknowledged us. I would never buy anything from thi More

by nmcmanus
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
No one talked to us
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Jun 08, 2023 -

Audi Peabody responded

Dear McManus, We sincerely apologize for the lack of service you experienced during your visit to our dealership. It is disheartening to hear that none of our staff members acknowledged you or provided assistance while you were looking at cars in our showroom. We understand the importance of attentive and responsive customer service, and we fell short of meeting your expectations. Your feedback is crucial to us, and we take this matter seriously. We will investigate what led to this lapse in service and take immediate steps to rectify the situation. Training and reevaluation of our staff members' customer service practices will be implemented to ensure that every customer is promptly acknowledged and provided with the assistance they require. We understand that this experience has left a negative impression on you, and we deeply regret any inconvenience caused. We appreciate you bringing this matter to our attention and giving us an opportunity to improve. If there is anything else we can do to address your concerns or regain your trust, please do not hesitate to reach out to us directly. Thank you for your feedback, and we hope to have the opportunity to restore your faith in our dealership in the future. Best regards, Jakob Guggenthaler General Manager

Helpful
June 02, 2023

Audi Peabody has always been my goto, super helpful and quality work. Nick is extremely polite and helpful every time I go in. More

by Kamiren.D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Grimshaw
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Jun 07, 2023 -

Audi Peabody responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Helpful
June 01, 2023

Our service contact Ray Baez was the best service writer I ever met at Audi. He listens to me and entertained every one of my comments and helped me accomplish my goals with my car. He have my his business More

by richardacardinale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Baez
Report | Print
Jun 05, 2023 -

Audi Peabody responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

Helpful
May 31, 2023

They had a loaner car for me while 2 recalls were serviced. They keep you updated on the progress. Use video to show where service is recommended. More

by Laurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Petralia, Service Consultant
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Jun 04, 2023 -

Audi Peabody responded

Hi Laurie, we are very happy to have provided you with such a positive experience!

Helpful
February 27, 2023

Nick Petralia is an exception to the rule. He made the dreaded service appointment into a very satisfying experience! More

by MarkG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Petralia
Report | Print
Mar 02, 2023 -

Audi Peabody responded

Hi Markg, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Helpful
February 23, 2023

Raymond is amazing. Professional, knowledgeable and went above and beyond. Even returns phone calls which my previous rep did not. More

by rpiersielak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Report | Print
Feb 26, 2023 -

Audi Peabody responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

Helpful
February 17, 2023

I leased my 2021 Audi q3 almost 2 years ago. Dealership is Is immaculate and my salesman Jason was great. Service completed my cars needs as promised. More

by pmolligi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Tejada, George Maria, Nigel Slack, Chris Fleming, Steve Gents, Justin Bizjak
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Feb 20, 2023 -

Audi Peabody responded

Thank you for being our customer, we appreciate your kind words!

Helpful
February 15, 2023

Outstanding service very happy with the service and attention given. The vehicle was taken care with great attention. More

by Izeman211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Feb 16, 2023 -

Audi Peabody responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

Helpful
February 07, 2023

Sales person was professional and friendly made the transaction process easy. We look forward to working with Audi Peabody in the future! More

by Infantino144
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zoe
Report | Print
Feb 13, 2023 -

Audi Peabody responded

Thank you for your positive review! We appreciate your business.

Helpful
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