Audi Shrewsbury

Poor post sale service I purchased a 2015 A4 and have had brought car in service multiple times with no resolution. They can't resolve a persistent issue with check engine l I purchased a 2015 A4 and have had brought car in service multiple times with no resolution. They can't resolve a persistent issue with check engine light coming on for 3 months now and only 7,000 miles on vehicle. They were happy to make the sale and take money but all I hear are crickets now that I have issues. Resolution not a priority for Wagner Service Department. I suggest you look at other dealers who will support you AFTER the sale. More

Excellent salesman I went to Audi of Shrewsbury just to look at a used Audi that was advertised online and was pleasantly surprised with Fabricio and his level of expert I went to Audi of Shrewsbury just to look at a used Audi that was advertised online and was pleasantly surprised with Fabricio and his level of expertise when it came to these cars. He was a no pressure salesman and just easy to deal with. The whole staff were courteous and professional.I would recommend these guys to anyone in the market for a good car and a good dealership. Thank you Fabricio, sincerely Paul L. More

By far the best car buying experience My wife was looking for a VW Tiguan. We live in Ct. and found it online, which neither one of us had ever tried. I spoke with Chito Vongchampa at A My wife was looking for a VW Tiguan. We live in Ct. and found it online, which neither one of us had ever tried. I spoke with Chito Vongchampa at Audi Shrewsbury. Chito was polite, courteous, personable, informative and extremely patient. My wife held the car before we even drove it. The following day after securing the loan, we drove 2 hours to Mass. On arrival, the premises and building were clean as a whistle. We were not jumped as soon as we exited our car as we are back home. The employees at the Audi Shrewsbury Dealership were pleasant, helpful and professional. Chito was no different. He was as professional as he had been throughout the phone calls and overall process. To conclude, we spoke to David Gemme, Business Manager. Mr. Gemme was very professional, sharp and not the least bit pushy. I have purchased a dozen or so cars, this was by far the best experience. I will always be open to buying a car from these folks. I would recommend Chito Vongchampa and the dealership at anytime to anyone. At no time did my wife or I feel pressured. It was an absolute pleasure. Thank you. Chuck Persi More

Best customer service I've shopped for many cars in my life. Audi Shrewsbury is by far the best dealership I've used. From the sales experience to the service department t I've shopped for many cars in my life. Audi Shrewsbury is by far the best dealership I've used. From the sales experience to the service department the quality of customer service was excellent. More

A quaint modern dealership This is an Audi Dealership in Shrewsbury with a very impressive building and a very bright and nice service area. The restrooms are also well appointe This is an Audi Dealership in Shrewsbury with a very impressive building and a very bright and nice service area. The restrooms are also well appointed and they provide free loaner cars for service. More

100% Satisfied with Audi Shrewsbury Terrific service all-around! I cannot say enough about the great experience I had working with Eli. I was on the fence about purchasing an Audi, but Terrific service all-around! I cannot say enough about the great experience I had working with Eli. I was on the fence about purchasing an Audi, but he is so passionate and knowledgeable that I have become a total convert. Everyone we dealt with throughout the sales process was helpful and personable. I appreciated the no-nonsense approach. I never felt I was being hustled, which is more than I can say for previous car-buying experiences. I will be back! More

I recently purchased a new Audi Q7 from Audi of Shrewsbury. While there I worked with Linh-Chi Nguyen who was wonderful. She was very knowledgable about the vehicle, passionate about the Audi brand Shrewsbury. While there I worked with Linh-Chi Nguyen who was wonderful. She was very knowledgable about the vehicle, passionate about the Audi brand and treated my wife and I with kindness and respect. I can be difficult for salespeople to work with but she and I quickly found common ground and worked well with each other. I got all of my questions answered and Linh-Chi patiently allowed me to tweak and turn every knob and setting until I was satisfied with the product. The negotiation process was fairly painless and I worked with Dave in Financing. He really helped get me the best possible option and terms for the remaining balance. The back office needs some help. They messed up my Audi Connect by putting an incorrect VIN and SIM card number on my account. That caused some downstream inconveniences but Linh-Chi took ownership of the problem and made sure everything was corrected in a very timely manner. Overall, Linh-Chi was terrific but the back office at Audi Shrewsbury could benefit by paying attention to detail, something their Audi design engineers most certainly do with the vehicles. More

This was my first time purchasing a car from a dealer. Before going to Audi Shrewsbury, I had called to schedule a test drive for a used Audi A4. I worked with Linh-Chi Nguyen throughout the buying proce Before going to Audi Shrewsbury, I had called to schedule a test drive for a used Audi A4. I worked with Linh-Chi Nguyen throughout the buying process. Linh-Chi was very knowledgeable about the service that was done to the car when purchased by Wagner. When it came to test driving the vehicle, I had a great experience in that I did not feel pressured to get the car back on the lot ASAP in order to finalize the deal. I was able to take my time and ask about any specifics about the used car and make sure that it best fit my needs. I When I decided to purchase my car, Linh-Chi helped ensure that the interior/exterior was "like brand new" before I picked it up from the dealer. Nobody would have ever known that it was a used car until I was asked the mileage of the vehicle. Throughout the negotiation process, the sales team was very open to letting me request that I observe the status of the vehicle myself (Engine, Transmission, Breaks, etc). Finalizing the paperwork was all done by both the Finance and Sales team, which helped make my life easier throughout a busy work week. I just had to review and sign. Overall, I was very happy with the experience when purchasing my vehicle from Audi Shrewsbury. I have direct family members who have also purchased a variety of cars there, new and used. The "no pressure" service and "satisfaction guaranteed" help make the whole experience easy. More

I was looking for a pre owned Audi A6 and through my research found a Audi Pre-Owned Certified A6. Kyle was very helpful in finding a suitable Audi A6 (cost, mileage, condition of vehicle). Kyle and h research found a Audi Pre-Owned Certified A6. Kyle was very helpful in finding a suitable Audi A6 (cost, mileage, condition of vehicle). Kyle and his staff were very helpful to select various vehilces and test drive and assess. I had two vehicles for trade in and were able to get a reasional trade. I selected a Audi A6 Prestige V8 at a very competitive price and took delivery on Tuesday September 18. I researched Audi Dealers from the New York City and Boston Metro area and choose Wagner Auto for their friendly approach, interest in the customer and price. I had a Audi A4 previousily and had it serviced at Wagner. I always had a pleasant customer experience in their service department and on one occasion I had an emergency service late on a Friday and Wagner went out of their way to fix the vehicle before end of the day. Wagner just moved into a new state of the art facility in Shrewsbury, MA More

Well, it's the best expierence I've ever had at a dealership- from the folks in the Service Dept Stan, the mgr, Phil and Adrea, to Harold Prudian the used vehicle wholesale mgr, to Chris Rich the GM, dealership- from the folks in the Service Dept Stan, the mgr, Phil and Adrea, to Harold Prudian the used vehicle wholesale mgr, to Chris Rich the GM, Marc Lisenco, the sales mgr,Stacy Adamuska , the Business Mgr and of course our salesman Michael Flemming. Thoroughly knowledgeable, thoughtful , competitive and they really demonstrated they wanted our business. And Mike did a tremendous job going over the entire car when we took delivery-it truly was a "golden moment" ! More