Audi Tacoma

I highly recommend not shopping for a vehicle at Audi Tacoma. They are disorganized, racially-biased, and customer service is not aligned with what one expects from Audi. I visited the Audi Tacoma dealer Tacoma. They are disorganized, racially-biased, and customer service is not aligned with what one expects from Audi. I visited the Audi Tacoma dealership yesterday, intending to purchase an Audi Q3. I was approved in advance for financing through Audi Finance and brought the approval letter with me. I have detailed below why I have recommended NOT purchasing a vehicle from this dealership based on my experience with the salesperson and manager at the Audi Tacoma dealership. The salesperson showed me the Q3 per my request. The ones available did not have the specifications/features I wanted. Because of this, the salesperson recommended a Mercedes-Benz GLB 300, which I was amenable to but did not like after test-driving. After two hours of test driving and looking at other cars, I settled on the car that met my specifications and budget. The salesperson took my information, assessed my current vehicle for trade-in value, walked away, and returned 20 minutes later to inform me that the car had been sold. I looked at three other cars, and two were sold (although I test drove one). Before test driving the car I was going to buy, the salesperson assured me the car was not sold. Thus, when he informed me that the car was sold after the buying process commenced, I was left confused, disappointed, and trying to understand what was going on fully. I subsequently talked to the manager, whose immediate response was not helpful. When I walked into his office, he looked at me like I was a problem and then told me while he sat behind his desk that I had an attitude. I explained to him what was going on. I felt like racial undertones in how the manager talked to me (belittling and authoritatively) and that I was being discriminated against for not being allowed to purchase a car. How can I test drive so many cars and start the purchasing process - my personal information has been provided to the dealership, I had an approval letter from Audi Finance, and my current trade-in value was assessed - to be told the car I wanted to purchase was sold? I am completely confused why the dealership did not have "sold" signs on the vehicles and why they would allow me to drive a sold car -- makes no sense to me. If I bought a car and found out that my car was test driven by a customer, adding miles to it, I would be upset. I also wish the manager would have been more customer service orientated based on my experience at his dealership. Rather than jumping to conclusions about my attitude after two hours of test-driving cars and ultimately being told I could not purchase a car from the dealership. I have informed Audi USA o my experience. I hope you reconsider shopping at Audi Tacoma based on my experience on 7/21/2022. More

I purchased a 2018 Acura NSX from Audi Tacoma and let me tell you this was by far the worst experience I've ever had in buying a vehicle from out of state. The only good thing that came out of this was work tell you this was by far the worst experience I've ever had in buying a vehicle from out of state. The only good thing that came out of this was working with the salesman, AJ Bajwa, who was professional and courteous throughout this transaction. Their Finance Manager, Devin Howell, will try to rip you off by charging you an incorrect sales tax instead of going by your state’s auto sales tax. Devin tried to charge me 6% sales tax for the city I live in instead of using Virginia's auto sales tax which is 4.15%. This would of been an extra $3000 added to my loan. So instead of going by what the DMV says, which is 4%, he goes by what he read on Google. Now I have to handle the sales tax myself at the DMV and had to pay out of pocket instead of it being added to the loan. The DMV charged me 4.15%. Who knows how many people this guy has swindled money out of on charging them the incorrect sales tax. I purchased the vehicle 5/26/2022 and it took them 3 weeks to just book a shipping company. uShip quoted me 3-4 days for pick up. It took Audi 3 weeks to just set up retrieval, and then another week for delivery (which is reasonable coming from the West Coast). Don't ever let them talk you into shipping the vehicle for you, you'll be waiting over a month if not longer to get your vehicle! Another huge negative was it took them over a month to ship my paperwork to the DMV! I received the car and couldn't drive it for a week because they were too busy dragging their feet and not sending the title to the correct recipients. This makes me feel like they don't know how to do their jobs. I have no idea how Brian Reed is a Sales Manager. Brian is a liar and his incompetence at his job baffles me. He lied to me about the date my NSX was being shipped out. I had repeatedly asked him for the Bill of Lading once the vehicle was finally picked up and he still to this day has never given me the BOL, even after numerous emails have him saying he was going to send it to me. Not once was I rude or disrespectful to anyone that works at Audi Tacoma, but when they received my money for the vehicle they stopped responding to any of my emails and did not return any of my calls. I expect this at an auto broker type dealership but not a legit name brand dealership like Audi! I spent over $150k on this vehicle and I expected the equivalent level of service throughout this whole process from sales, financing and the shipping dept. I was treated like I was some kid buying a cheap Nissan Sentra! When I finally received my NSX, I was disappointed to find that the driver’s seat had extreme wear, like an old caddy! If you spend this kind of money you expect great quality, or at least full disclosure of any imperfections. They failed to disclose this and hid it from potential buyers by taking certain angles in the pics. If they failed to state the seat is in poor condition who knows what else they failed to mention. More

Bought a 2022 and paid way over msrp due to “shortage of cars”. I felt ripped off. Then they dinged me for this theft insurance and won’t call me back about this issue. I’m still escalating the complaint, a cars”. I felt ripped off. Then they dinged me for this theft insurance and won’t call me back about this issue. I’m still escalating the complaint, and nobody will call back from this dealership, just pass you to someone else who says they’ll get back to you. Bad, bad, service! More

On March 22, 2021, my wife and I went to a car dealer “Audi of Tacoma” to buy a new Audi Q5. During the interaction with this dealer’s salesman we were threatened that we can be thrown out of the dealers “Audi of Tacoma” to buy a new Audi Q5. During the interaction with this dealer’s salesman we were threatened that we can be thrown out of the dealership since we are asking too many questions about the papers we were about to sign. As people of color, my wife and I felt every hurt by that comment. Also again yesterday the same salesman called me and said that I am lucky that I was not physically thrown out of the store. This is coming from an all-white men staffed dealership. There are other issues as well in his case whereby the dealer has not give us any paperwork or temporary title to the car when we were leaving the dealership with the new car. Despite repeated requested to send the documents, we have not received any documents as yet. More

I had the BEST experience purchasing my VW-TiguanMy I had the BEST experience purchasing my VW-Tiguan My salesman Derek Faber was awesome!!! He took the time to answer all of my questions I had the BEST experience purchasing my VW-Tiguan My salesman Derek Faber was awesome!!! He took the time to answer all of my questions More

The nice car but the service is really horrible. Don’t meet Alvin Esguerra if you don’t want to lose the emotion. So terrible meet Alvin Esguerra if you don’t want to lose the emotion. So terrible More

Bought a 2020 Q3. Had a brake issues right away when it was moved from its spot on the lot. Dealer will not cover all repairs. The service department is great. Make sure you ask for chip. Brian the sales p was moved from its spot on the lot. Dealer will not cover all repairs. The service department is great. Make sure you ask for chip. Brian the sales person was very honest I recommend you ask for Brian. Darren the sales manager will not return my calls about the repairs still needed. The front right rotor is not wearing evenly due to the initial brake issue. The rear right rotor was replaced and new brake pads. This should also be done in the front. Because nothing was documented about the brakes when I 1st bought the car I'm having an issue with getting the repairs done. Thank you, Paul H. More

Had to rush home for my last Grandmother's funeral and they sold the car out from under me even though I offered to put the full downpayment on the car as a deposit until early opening on Monday. Test dro they sold the car out from under me even though I offered to put the full downpayment on the car as a deposit until early opening on Monday. Test drove the car, had them appraise my car, reached a consensus on a deal. Absolutely despicable place with zero ethics, I wouldn't give these xxxxxx water if they were dying in the Gobi Desert of thirst. Do NOT shop at this place for any type of luxury car, the service just isn't there for that caliber of purchase. More

Nice Car !! Terrible Dealership !!! Purchased a beautiful Audi A5 great car worst dealer I have ever dealt with. Started with extra charges added on that was not agreed to by the finance Purchased a beautiful Audi A5 great car worst dealer I have ever dealt with. Started with extra charges added on that was not agreed to by the finance man. Yes I signed the paperwork but only agreed to 1 add on not 4. didn't realize it until the next day...Asked them about it and oh we include that on all of our sales. They had our trade in on the lot for sale before they even paid it off which was almost a month after the purchase and I incurred a late charge only took 2 days to cash our 10K check. Asked where's our plates oh D.O.L is closed....we sure didn't have any problems getting tabs online for our other cars. There really good at passing the buck and acting stupid with any questions. I've dealt with numerous dealerships and this one is the worst by far. More