Auffenberg Ford North, Inc.

This is the second car that we have bought from Paul Struma. We were thrilled to see him at Auffenberg when we stopped in last month to research cars. We looked at Mazdas, Toyotas, Chevys and Fords. We Struma. We were thrilled to see him at Auffenberg when we stopped in last month to research cars. We looked at Mazdas, Toyotas, Chevys and Fords. We returned and purchased a new Ford from Paul. He was friendly, knowledgeable, and thorough. We would recommend Paul and Auffenberg to anyone interested in purchasing a vehicle. More

Jason was outstanding!!! He was straightforward and honest. He did everything in his power to get me in a new car while still being honest. I can't remember his name but the guy who I signed my contrac honest. He did everything in his power to get me in a new car while still being honest. I can't remember his name but the guy who I signed my contract with was so nice and he worked with me and I an very grateful for them. Thank you guys!! More

Our salesperson was Bobby Mitchell. We really liked how Our salesperson was Bobby Mitchell. We really liked how he went over the operation of the vehicle with us in detail. The Fusion has some great featur Our salesperson was Bobby Mitchell. We really liked how he went over the operation of the vehicle with us in detail. The Fusion has some great features and it meant a lot to us that Bobby took the time and patience to help us understand them. Also we will probably use your service dept. as long as the price is reasonable and we're treated like we were with Bobby and the finance dept. (it was late and we were treated nicely). Thanks for making the purchasing of our car a joy. Gerry and Cheryl Frederick More

My husband and I decided, at the last minute, to buy a new car. When I called Shaun, he spent a great deal of time over the phone explaining our options, both with financing, and packaging. No matter how new car. When I called Shaun, he spent a great deal of time over the phone explaining our options, both with financing, and packaging. No matter how silly my question was, he answered it clearly without making me feel like it was a silly question. When there was some part of my new car package that I wasn't sure about he would offer and explain different options and help me make my decision. After I knew everything I wanted in a car, including the color, my husband went to Auffenberg North to actually buy my new car. Shaun was so great with Craig...even going so far as to talk my husband into the black car I wanted instead of the blue one he wanted. He was even able to recommend a few people to do some specializing to my car so that it would fit my personality. I LOVE MY NEW CAR!!!!!!! Auffenberg gave my husband an AWESOME deal on my car too...even helped us pay off our Durango so that we could afford the new car payment. If we ever get around to buying yet another new vehicle (maybe a new work truck for my husband) we will be going to Auffenberg to get it. And when people ask where my new, sexy car came from I tell them to call Auffenberg North and ask for Shaun Stinnett cause he will get them out of there in a great, gorgeous car for a great, gorgeous deal!!!! More

We visited 4 dealerships before we went to see Paul and we worn out. Once we got over the distrust that the other dealerships instilled he worked with us to get in the price range we wanted in the car that we worn out. Once we got over the distrust that the other dealerships instilled he worked with us to get in the price range we wanted in the car that we loved. This should have been our first stop not our last. More

I purchased my new Ford Fusion from Vicki Robison at Auffenberg Ford North and would recommend Vicki and Auffenberg to my friends and family. Vicky was very patient. She allowed me to test drive each Auffenberg Ford North and would recommend Vicki and Auffenberg to my friends and family. Vicky was very patient. She allowed me to test drive each vehicle and took the time to explain the features on each car. I examined the cars from front to back while Vicky pointed out the various options available. I actually enjoyed chatting with her during the process. This is the second vehicle we purchased from Auffenberg and probably won't be the last. More

I have bought many new vehicles but this was the first from this dealer. I must say I was treated with great respect and not pressured in the least. They were more than willing to answer my questions let from this dealer. I must say I was treated with great respect and not pressured in the least. They were more than willing to answer my questions let me decide on what I wanted instead of what they wanted to sell. Bob Mitchell was a breath of fresh air in a sometimes pressure filled environment. Thank you all for a job well done and I will recommend you to family and friends. Bob Morgan Edwardsville, Illinois Jan. 25, 2011 More

My salesmen Bobby Mitchell is on top of his game, and is highly energetic about his craft of selling vechiles. Not overly pushy like some salesmen when it comes to buying a truck, which was a huge plus for highly energetic about his craft of selling vechiles. Not overly pushy like some salesmen when it comes to buying a truck, which was a huge plus for me. When making a purchase of a vechicle the last thing you want is some guy pushing you into a truck that you dont want, considering that you will be making the monthly payments over the next couple of years, not him. More

Initially I contacted you by the internet. After reviewing my information, leaving voice mails, and not returning my calls, was told by the internet manager they really couldn't help me. Drove by lo reviewing my information, leaving voice mails, and not returning my calls, was told by the internet manager they really couldn't help me. Drove by lot to look at inventory, met Ray, said he could help me. Very nice. Looked at trade said we could make a deal and I test drove several SUV's, then picked out a Mercury Mountaineer. Good price, solid buy. Signed a paper that said "Yes, I would by the truck if my payment wasn't over $339." Heck, yeah, I thought and felt good about it. I can afford that after getting back on my feet. My trade was paid for. After several days of getting documents together for the finance company, I was told to come in and sign. Ray gave me no indication anything had changed and said the terms were the same. Imagine my surprise when I went to sign the docs and my payment was for 4 years at @$459. Nice. Really? I asked where my trade was before we went over, because I had some other items in it; Ray didn't know. Finance manager says it's the best deal he can give me. Shocker. Oh, and I will get $50 to refer any of my friends or clients to you if they buy a vehicle. Are you serious?! I feel like an xxx and a sucker for even signing, but I needed the truck. Happy to tell anyone the $12,995 price for SUV's, but don't you DARE go without prior financing or pay cash. Better yet, try a different dealer; don't get suckered like me. You could have told me before coming into to sign. Honesty is the best policy. You got my deal, but I'll make sure no one I know goes for a buy. You'd be surprised how many I know and what I do. More

We looked at inventories online beforehand. This local dealership had a larger selection of the models we were considering. We walked into the showroom after looking at the cars on the lot and was greeted dealership had a larger selection of the models we were considering. We walked into the showroom after looking at the cars on the lot and was greeted by Bobby. This was a frigid cold Saturday. We told him which car we were interested in and he brought it into the shop where it was warmer. He explained the features, we did a test drive and then we sat down to discuss a sale. Bobby was very friendly and we never felt pressured by him. After almost 4.5 hours we were a little tired when we finally sat down with the finance manager, Anthony. I would not say that it was an unpleasant experience but in retrospect I think it would have made a better impression if he had talked slower and had we felt like we were not pressed for time. We were presented with options and the monthly payment associated with it except there was no presentation of what the monthly payment would be if none of the options were included. The dollar amounts of these options were not disclosed until the documents were drawn up based on our indication of what we wanted. Shame on us for not asking what it would cost for these options beforehand but we were to the point that we wanted to get it done. Overall we would go back to this dealer but maybe make sure we had clearer heads when we signed the financing documents. More