Auffenberg Ford North, Inc. - Service Center

I had to bring my car back in for Rework due to bad installation, left tool in my car. Quality check on parts and installation was not completed installation, left tool in my car. Quality check on parts and installation was not completed More

The service ctr staff had my Ford Escape for over 3 weeks after deciding that the transmission needed to be replaced. Once the new or rebuilt transmission was received by the department, the work progressed after deciding that the transmission needed to be replaced. Once the new or rebuilt transmission was received by the department, the work progressed nicely and I finally got my car back running nicely. I appreciated receiving a loaner car for 1 weekend. Overall, I did receive good service and attention with this matter. Thank You. More

Easy oil change process and super nice guys! I will be back to get my oil changed again. I will be back to get my oil changed again. More

Great experience all around everyone was very professional and courteous best experience I’ve had in awhile professional and courteous best experience I’ve had in awhile More

Low score because of poor communication on the part of the service dept. we were very concerned because we proudly purchased a 2023 vehicle and did not expect difficulties such as we did. the service dept. we were very concerned because we proudly purchased a 2023 vehicle and did not expect difficulties such as we did. More

Been a loyal customer since 2003, have bought 5 vehicles from them and have had great service since then also…… from them and have had great service since then also…… More

The process from making the appointment , working with the service advisor. Worked well. The works service met my needs the service advisor. Worked well. The works service met my needs More

Service was great! Staff was very friendly and helpful! I would recommend to all my family and friends. Staff was very friendly and helpful! I would recommend to all my family and friends. More

The actual work service wise, I've never had an issue. However, my last visit, I walked in and there were at least 4 technicians sitting at their desk. Not one acknowledged me or told me they would be rig However, my last visit, I walked in and there were at least 4 technicians sitting at their desk. Not one acknowledged me or told me they would be right with me. They just had me standing there for at least 2 minutes. I bought it to the technicians attention that "Finally" said can I help you. I would like to say my race had nothing to do with them being rude but if I was a little white woman walking in, my experience would've been different. However, I will say that they should be aware that ppl don't have to spend their money with you, they have options and you treat ppl with dignity and respect. Same way as you want to be treated. Being in service doesn't give you a pass to be a xxxxxxx. More

xxxx poor service. I have had numerous problems with my vehicle after picking it up to be serviced. I am never bringing my vehicle back to this dealership again and I w I have had numerous problems with my vehicle after picking it up to be serviced. I am never bringing my vehicle back to this dealership again and I will never purchase another vehicle from Auffenberg again due to my experience with my vehicle. I am just outright disappointed and frustrated with my last visit. To have the audacity to charge me for a diagnostic fee after what I’ve been through. Let me shed some light with my visit’s: Visit number one- I spent over $3000.00 and to get it back and have TPS sensor light come on, oh and an airbag light as well whenever I have a passenger in the front passenger seat. No problem the dealership will fix it. I just take it back despite the inconvenience it takes to do so. Why do I say inconvenience? “ If I had a loaner to give you, I would”. “ loaners are few and far between nowadays”. I take my vehicle anyway. Oh those rims are not factory rims and the sensors are not factory sensors. Wait what are you telling me after Auffenberg Ford just put new tires on my truck. After some back and forth I broke down and purchased 4 new sensors because it wasn’t worth the hassle and allowed Auffenberg Ford swap them out. Airbag light was due to a faulty sensor in the seat. Second trip- because the part needed to be ordered. Well guess what? Airbag light still comes on and now I have a tire leaking air. The mechanic who installed the new TPS sensors forgot to tighten up one and the airbag indicator should be fixed because it needed to be reset. Third trip- oil change, no problem. I’m driving it afterward and some of my undercarriage is hanging down. The mechanic left the bolts inside my vehicle and forgot to put them back where they belonged. That gets replaced, no big deal. Fourth trip- oil change and brakes. I go to pick it up and there is two bolts on my running board. I walk back in and coincidentally the mechanic is there and said those can be thrown away. I replaced them with new bolts. No big deal. I’m driving my vehicle and I hear this clanking sound. I get out and investigate it. The center hub cover on two of my rims are partially on with one bolt. I return and the bolts are no where to be found. I get the “I’ll have to order two new bolts”. No problem, oh since I have to bring my vehicle back again can you look into the airbag light again. “Sure, no problem”. Fifth trip- I need you to sign for a 100.00 diagnostic fee. No problem because I did not anticipate being charged due to the ongoing issue I have had with the airbag indicator on my dash. Truck is done, sweet!!! I go to pick it up and I am told that the service manager was adamant with charging me for the diagnostic fee because it’s been over a year. What??? And the light is coming on with some kind of interference with the non-factory radio I have. So it’s a me problem even though I purchased the truck from Auffenberg Ford with the non-factory radio already installed? Yup!! It took a lot for me to not come unglued because it’s not the serviceman’s fault. Actually every serviceman I have dealt with has been courteous and understanding. But the audacity to be adamantly charged for the diagnostic fee and still not having center cap on one of my rims due to not ordering the bolts. That’s it!!! I am not taking my vehicle back to any Auffenberg dealership anymore. No more customer service from me. I feel with how many times I have been inconveniently compromised by pure poor craftsmanship, someone would acknowledge it and provide some sort of incentive. Nope!!! Sure in the heck will take your money quickly and over priced by other mechanic shops around with people that care about vehicles and their customers. You would think taking your car to a dealership, you would get top notch service and well experienced mechanics that care about putting the last bolt in that they removed. Nope not with Auffenberg Ford. More