So my daughter spilled milk in my car last Thursday. That morning I called numerous detail shops who weren't available at the time due to rain. I called Auffenberg Ford and although they said they couldn't get me in the same day (Thursday) the advised they could detail my car the next morning at 8am.I checked in with Louis and I asked if I could be dropped off by 8:30 because I had a appointment I couldn't miss. At the last minute they found a lady to drop me off. She was extremely nice and pleasant to drive with. I was only at my appointment for a hour so I called back and advised I was ready. The same nice lady picked me and we returned to the dealership. At that point I was advised that my car was still being cleaned. They did know how much longer it would take. The literally "detailed" my car for 4 and a half hours. When finished I had to hurry and pick my daughter up from school. At glance I could tell they DIDNT DETAIL MY CAR! I called for a 5 days (Wednesday) until finally a manager named Kevin called me back. He stated they did ,my car as a favor being as though i didn't pay for it. I advised him I did pay 55.00 and he said how we don't even do detailing here. He said they only cleaned NEW cars that they sell. He told me he would check with the Service manager and then he would get back to me. Well about 3 hours later I get a call from a guy named Tim Clark he said said he was a manager and he got a call from Kevin and he was checking in with me to see the problem. I explained everything to him he to advised they DO NOT DO DETAILS! He said the best he could do is take my car but it will cost 200.00 for a full detail. I explained i didn't need a full i just need a detail in the interior of my car. He then said well I don't know the price for that let me check and ill get back to you on MONDAY! I said why monday its only Wednesday. He then said oh i thought it was Friday ill get back with you tomorrow mornin. I agreed and we hung up. about 10 minutes later I got a call from another manager Brian. He stated the same 200.00 deal I also explained to him I don't need all of that he said he understood.He too advised they don't do detailing they only do something called Auto Butler which is a top coat for the outside of the car. I told him I was so frustrated with this whole ordeal he said he understood where I was coming from. He told me to bring the car back (Thursday) and he will get the inside cleaned as it is supposed to. I went back they cleaned the car for about 45 minutes. I got a call from Brian saying the car was ready. When I got in my car it was still fingerprints everywhere and trash on the floor. I immediately turned around to go get Brian. When he came I asked what is their definition of a detail because maybe I'm asking for the wrong thing. He said well the complete inside cleaned. When i opened the door he stared at everything and shook his head. He apologized and said i will have a talk with him and this is the reason why they don't offer detail services. he told me to bring it back tomorrow (today) and he would get it professionally cleaned. i agreed and i said all i need is my seats and carpets cleaned he explained he understood and said ill even have then do the outside for the inconvenience. no big deal about the outside but i appreciated the gesture. So i bring the car back today, I have the same appointment as last week so i needed a ride by 8:40. Brian came and explained they had a few other rides he needed to arrange and he would get back to me. I understood. I had to leave to make my appointment because it didn't look as if they would be done on time. no big deal again. I call Brian and try to explain that ill be back in a hour when i got his voicemail. He then calls me back about 15 minutes later and says his manage said they are done with my car they aren't doing nothing else with it. I asked him xxx he means he said it want him it was a manager by the name of Tim Clarke at ext 1510. I called and left a message and he called me back. He said he was over this situation he said he told me he was handling it but here it is Friday he never called me back yesterday. He stated they the 200.00 cleaning was the only thing he could do.b He then said if they only did the inside it will be 115.00 I told him that unacceptable. I already paid 55.00. He said well he didn't know what to tell me. I asked for a manager (general) he said he was it and this is all that is going to happen. So then I asked so basically you're just taking my money and I have no service... he replied with basically and chuckled. If you need of any service I would stay away from them they have horrible service
I Recommend This Dealer:
Tim Clark, Louis, Brian, Kevin
Did you find this review helpful?