Austin Ford Chrysler

I bought a set of tires from Austin Ford 2 or 3 years ago which came with free tire rotations. I made an appointment for a rotation, and told them I bought the tires with them. And expecting a 15 minute j which came with free tire rotations. I made an appointment for a rotation, and told them I bought the tires with them. And expecting a 15 minute job was disappointed to be waiting for over an hour. The WORST part; whether a misunderstanding or lack of knowledge about the tire plan, THEY TRIED TO CHARGE ME $30.OO for a FREE rotation, and spent an HOUR doing an inspection I DIDN'T ASK FOR. More

They were very responsive to my calls and texts When we arrived after a 2 1/2 hour drive they had the vehicle washed and ready for us to try out. The process time to purchase was the fastest we have eve arrived after a 2 1/2 hour drive they had the vehicle washed and ready for us to try out. The process time to purchase was the fastest we have ever been through Thanks AJ. For all your help and the rest of the team members. Your office girl is very sweet and offered us water and snacks right away More

Thanks to angie at front desk I decided to go back and give them another shot. I walked in and Angie talked to me like a real person made up my mind to give them another try. Helped me find the right per give them another shot. I walked in and Angie talked to me like a real person made up my mind to give them another try. Helped me find the right person to talk to. Got to a AJ the salesman. I was for the most part happy with him except at the final part of making deal I said I would do the deal if I got a second key. He agreed but when it came time to do paperwork I was told I have to pay for second key. Then I had a couple offers but only got offered one and no discussion on the second option. So as long as u don't care about ur options it great but if u want options be aware of the sales team. But Angie made it a very comfortable experience and was excellent so I do thank her for getting me in the door and helping me and recommending them to me to purchase my vehicle More

Purchased a 2021 chrysler pacifica at the beginning of October 2025, once I had vehicle home for a couple of weeks, wanted the steering wheel heater and found it inoperable. After checking fuse which was October 2025, once I had vehicle home for a couple of weeks, wanted the steering wheel heater and found it inoperable. After checking fuse which was good i had a diagnostic report run and came to find the van had 9 faults one being the steering wheel heater. I contacted the dealership to ask them why these codes were present on a certified used van they had sold me. The service rep informed me that they had no record of a diagnostic being run prior to selling the car. Then I contacted the sales manager who basically told me that the codes must have happened in the three weeks that i had owned it and it was my problem even though they had no hard evidence that the car was code free when they sold it! So bottom line now i have to take it to a dealer near me (the dealer i bought it from is 3 hours away) and spend a $100 for the deductible and out the use of the car while they fix the issues that should have been taken care of by Austin chrysler motors in Austin Minnesota. They sell cars but DON'T stand behind them!!! More

My experience was very pain-free and hasslefree. They did exactly what they said they would do and their timing was perfect.. Their prices were great and it was a family atmosphere at the dealership They did exactly what they said they would do and their timing was perfect.. Their prices were great and it was a family atmosphere at the dealership. I would recommend this to any of my friends or family. More

Very good communication, willing to work with my schedule. Felt like I was at a customer orientated dealer. schedule. Felt like I was at a customer orientated dealer. More

I had some questions on the invoice and everything was explained and they made sure I was satisfied. Great dealership. explained and they made sure I was satisfied. Great dealership. More

appointments are simple to setup and they maintain great communication before, during and after the appointment. communication before, during and after the appointment. More

I am very impressed with the team at Austin Ford and would recommend them to anyone looking to buy a new vehicle or needing repair work. Very professional and courteous. would recommend them to anyone looking to buy a new vehicle or needing repair work. Very professional and courteous. More

I loved the new waiting room. .I just wished they had better vehicles in the show room.. .I just wished they had better vehicles in the show room.. More