January 20, 2016
Hello, Lisa - First we do want to thank you for your business. We looked into this issue, and saw you bought a vehicle from us last year in July. In addition to this, our GM and Service Manager took a look at our records, and we are confused by this situation. In regards to being scheduled for service on a day that the shop was closed, we are sorry this happened - but, we are confused how it did happen. NCAR (Nissan) doesn't allow us to schedule appointments on closed days, and our shop has posted any closed dates on our website and social media. Next, we found that the last time you visited us was on 8/22/15 for a tire repair. Upon that service appt, we found an unrepairable nail in your tire, but we then replaced your tire with a brand new one, free of charge. We do sincerely apologize for any issue or stress we've caused, as this is very much not intended. We took your feedback to heart, and thoroughly looked into it. As we are still confused by all of this, we would really appreciate it if you contacted our Service Manager Jason Pennycook, or GM Joe Ford. We would like to get to the bottom of this, and make sure we make it right for you. We truly value your business, and we want to right any wrong on our end. Help us better the situation by calling us at 618-251-3000. We greatly appreciate your time and candor. Thank you!