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AutoNation Buick GMC West Sahara
Las Vegas, NV
495 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 495 reviews
May 13, 2024
Customer service was not good. Would not communicate when told someone would get back with us. Had to leave messages through an answering machine and by text. When they would commu Would not communicate when told someone would get back with us. Had to leave messages through an answering machine and by text. When they would communicate it was by text only. We expected a call to go over the issue that was diagnosed on our vehicle and to discuss how to move forward. We received a text with a screen shot of the issue and a cost. Which the cost was absolutely outrageous but it is a dealership so we understand they mark up the cost. We’ve had our vehicle serviced for an oil change in the past here and had no issues. However when bringing it in for service we were told we would have it back that night. Didn’t hear anything until late that afternoon (after leaving messages cause we had not heard back by 3pm like the told us they would call) which was by text that they need more time they just now put it back to be diagnosed and he needed more time. Which is fine. However they still did not communicate to us and we had to keep calling and finally received our car back a couple days later. We will no longer be bringing our vehicle into this location. We will also spread the word about the outrageous cost and poor customer service. Granted it may have only been our representative that we were dealing with. More
by Crstrong16
Employees Worked With
Citlaltic
Helpful April 23, 2024
Brain and Ezequiel helped me with a warranty issue on the back window of my 2020 1500 Sierra GMC Truck. They worked hard to ensure the company honored their work and got me back on the road the next day back window of my 2020 1500 Sierra GMC Truck. They worked hard to ensure the company honored their work and got me back on the road the next day More
by colleenstringfellow
Employees Worked With
Brian and Ezequiel
April 04, 2024
This was the best car-buying experience I have ever experienced. My sales person continued to work diligently over several weeks to find me the right car. He was friendly, courteous and did not try to experienced. My sales person continued to work diligently over several weeks to find me the right car. He was friendly, courteous and did not try to push me into a car that wasn't what I was looking for. When I finally found one I loved, the finance team put together a deal I felt very pleased with. Post sale, the service has been just as great. Highly recommend this dealership to anyone looking for a car. More
by vivilbee
Employees Worked With
Ray Gallo
April 03, 2024
This is a dealership with fantastic employees, from our arrival everyone was very attentive. Stephen Lubawy was awesome and patient with us, explained everything to us in detail. The GM Jim also took the t arrival everyone was very attentive. Stephen Lubawy was awesome and patient with us, explained everything to us in detail. The GM Jim also took the time to sit with my family and provide us with some options, great guy! More
by slopez
Employees Worked With
Stephen and Jim
April 01, 2024
Great experience work with Auto Nation. Brian Gonzales was the man! Will definitely look here first next time I'm looking for a vehicle. Brian Gonzales was the man! Will definitely look here first next time I'm looking for a vehicle. More
by Dewey
Employees Worked With
Brian Gonzales
March 20, 2024
Very helpful and friendly, especially my sales rep Conner. They brought in a truck for me from Reno which I wound up buying. Great experience. Conner. They brought in a truck for me from Reno which I wound up buying. Great experience. More
by paul
Employees Worked With
Conner Bobay
March 01, 2024
Everyone was I dealt with were great. It was a quick process getting through all the paperwork. Stephen was great and the vehicle I purchased is fantastic. I would definitely recommend th It was a quick process getting through all the paperwork. Stephen was great and the vehicle I purchased is fantastic. I would definitely recommend the dealership to my friends.Sincerely Ron Martines More
by Skybuster
Employees Worked With
Stephen Lubawy, Chris Ditmore
February 22, 2024
My service advisor Citlalic was awesome. She kept me informed on the progress of my vehicle and called as sone as it was ready. She even sent the courtesy drive to pick me up at my work. Top She kept me informed on the progress of my vehicle and called as sone as it was ready. She even sent the courtesy drive to pick me up at my work. Top level customer service! More
by ritchey1
Employees Worked With
Citlalic
