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AutoNation Chevrolet West Colonial
Orlando, FL
643 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 643 reviews
Helpful March 13, 2024
Lenny in the service dept. is rude unprofessional and my husband and I was not satisfied with my vehicle, my engine light was still on when we left after we approached him with is rude unprofessional and my husband and I was not satisfied with my vehicle, my engine light was still on when we left after we approached him with our concern he shrugged his shoulders 🥲🥹 I will not come back More
by Luzy
Employees Worked With
Lenny
March 12, 2024
Was a great experience buying my Chevy Colorado. Everyone was so friendly. Gave me a decent price on my trade. One of the best car buying experiences I have had. Everyone was so friendly. Gave me a decent price on my trade. One of the best car buying experiences I have had. More
by amdwhitaker
Employees Worked With
Tim White
February 27, 2024
My wife had a 10am appointment for an oil change well 2. 75 hours later. The price was for an oil change and 2 wipers blades was $2 short of $200. Totally unacceptable they couldn’t even give her a price unt 75 hours later. The price was for an oil change and 2 wipers blades was $2 short of $200. Totally unacceptable they couldn’t even give her a price until they had finished. This is the worst customer service I have seen in a long time I will be looking for a new place for service for this Chevy and that’s why I don’t drive a Chevy I don’t recommend this service center to anyone and if I could I will give them a -2 rating. Who charges $85 for wipers blades. Think they took advantage of her because she was a woman More
by Nosup4u
Employees Worked With
Kyle pacarro
February 23, 2024
Have been using West Colonial Chevy for the last 6 years servicing my Corvette. Recently upgraded to a newer C8 Corvette and it required a software update. After waiting for hours, was told the tech couldn' servicing my Corvette. Recently upgraded to a newer C8 Corvette and it required a software update. After waiting for hours, was told the tech couldn't get it to load and they would need to request help from GM and check back with them on Monday (BTW, car is running fine, so I have it). This was on a Friday (2/9). Service Department does not answer calls and all you can do is leave messages, which I did multiple times. On Wed (2/14), finally get through to the Manager David Vega, he states he will have his SM Justin call me back that afternoon (2/14)...didn't happen. Next day, left more messages, no call backs. Made an appointment with another Chevy Dealer, they got me in and the software upload went without a hitch a week later (2/21). BTW - Still no call back from West Colonial Chevy - and this is from a customer who had been using their service department for the last 6 years.....who they just lost. More
by cal45
Employees Worked With
David Vega, Justin ?
February 18, 2024
My truck was in for a major warranty repair. This dealership had it for three months. I contacted them every day and not one time. Did somebody answer the phone or call me back I asked for the g This dealership had it for three months. I contacted them every day and not one time. Did somebody answer the phone or call me back I asked for the general manager and the owner and they did not respond I contacted Mary Barra, General Motors, CEO, and she did not respond but referred me to a resolution specialist. All he did was say I’m so are you go through this but never did help me. He said he had trouble getting through and they never contacted him. How old is company stays in business I don’t know when I was here to pick up my vehicle, it had a dent in it, and they refused to except they did it, despite it being in their workshop, the entire three months , in addition, while I was here, another lady had her car in there for several days and was yelling because it wasn’t ready. More
by Never go again
Employees Worked With
Many
February 14, 2024
The truck was as it was listed on Cargurus. com. The sales rep. Wilton Jacquet did a fantastic job since the first time I contacted the dealer and even better when I got there. He is very knowle com. The sales rep. Wilton Jacquet did a fantastic job since the first time I contacted the dealer and even better when I got there. He is very knowledgeable and helpful. Did follow up and texed me a picture of the warranty stick I forgot. Jorge Domingues over finance was very detailed oriented as well. Thanks More
by LMirandaJax
Employees Worked With
Wilton Jacquet, Jorge Domingues
