AutoNation Chevrolet West Colonial

Having my car towed outside the service area, Ian was very helpful and reassuring me as to where to have the tow driver place the vehicle, It was 5:00pm, My vehicle would be worked on the very next morni very helpful and reassuring me as to where to have the tow driver place the vehicle, It was 5:00pm, My vehicle would be worked on the very next morning. He set me up with the staff for the courtesy car to take me home. True to his word he called me early the next morning told me what the problem was and the cost. My vehicle was completed early that afternoon, I picked it up and was on my way home. Thanks Ian and staff. More

Quickly isolated an issue with my Cobalts A/C and charged fair price for labor and was very prompt. I even showed up early to pick up my vehicle, and it was ready for me. Nice work, and very professional. Th fair price for labor and was very prompt. I even showed up early to pick up my vehicle, and it was ready for me. Nice work, and very professional. They're doing things right, over at Courtesy Chevrolet. More

I'm a traveling Sales Manager, when I leave my vehicle for service I really appreciate the professional manner in which I am treated. Mike Wheeler takes care of me. Follow up is excellent and and any iss for service I really appreciate the professional manner in which I am treated. Mike Wheeler takes care of me. Follow up is excellent and and any issues are taken care of with no worries. Thanks ! More

My most recent visit to this dealership was due to a problem with one of my tires. I was rather stressed at the time, since I had a very busy day scheduled and was afraid that I wouldn't be able to get problem with one of my tires. I was rather stressed at the time, since I had a very busy day scheduled and was afraid that I wouldn't be able to get the problem resolved in a timely manner. Ian Franklin in the Service Department was very understanding of my situation, and was able to get my tire repaired quickly so that I could be on my way. Ian was courteous and professional, and I left the service department feeling confident that my vehicle was safe to drive again. I would definitely rate this as a positive experience with the service department. More

Just needed an oil change, new wind shield wipers and tires rotated. Did not have to wait very long at all. The employees were nice and very helpful especially Mike Wheeler! tires rotated. Did not have to wait very long at all. The employees were nice and very helpful especially Mike Wheeler! More

Mike is exceptional and very responsive. Mike ALWAYS returns calls. As a workers compensation adjuster, excellent customer service is the difference between litigation or not. Mike knows my Tahoe and en returns calls. As a workers compensation adjuster, excellent customer service is the difference between litigation or not. Mike knows my Tahoe and ensures my routine maintenance is completed timely. Courtesy has a jewel of an employee in Mike. Today while picking up my truck, I told another employee "Mike is MY service tech!" I mean that in all sincerity. Many blessings. ... Joy Hughley More

John makes sure to explain everything completed during the service, makes sure I am satisfied and is very conscientious of my tight schedule. Even though the technician could not duplicate my transmission the service, makes sure I am satisfied and is very conscientious of my tight schedule. Even though the technician could not duplicate my transmission issue, John made sure I was aware of the drivetrain coverage and that eased my mind since I have 65k more miles of warranty. More

I recently had my car towed to Courtesy Chevrolet and was fortunate to have been greeted by Mike upon my arrival at the Service Dept. Although, he was busy with others, he escorted me to a very comfortable fortunate to have been greeted by Mike upon my arrival at the Service Dept. Although, he was busy with others, he escorted me to a very comfortable waiting area, took over details with the towing driver and in a very expedient fashion, had me on my way to obtain a rental vehicle and back to work. He kept me apprised of what was going on with my vehicle and was always accessible by phone. In today's world of little or poor customer service, Mike was a breath of fresh air. While I do not expect or want to have any further service needs, I hope the next time I do, Mike Wheeler is still with Courtesy Chevrolet to handle same for me. Very little in life frazzles me, but I was never one who dealt calmly with car problems. Mike made this incident totally painless. More

Rated because Mike was made me feel very appreciative of your business, he was friendly and prompt when getting the answers to my questions. Even when I returned to have the work done he was training a new your business, he was friendly and prompt when getting the answers to my questions. Even when I returned to have the work done he was training a new guy, Mike and the new guy had smiles on there faces like they were very happy. That type of personality goes farther than just the time you are at the dealership. Thanks Mike and the "new guy". be Blessed More

The staff at Courtesy Chevrolet, and my service advisor Tim Brown in particular, have been great to deal with. Tim has is always very friendly and helpful when I need to schedule maintenance or have servi Tim Brown in particular, have been great to deal with. Tim has is always very friendly and helpful when I need to schedule maintenance or have service performed. I would highly recommend Tim and Courtesy Chevrolet on West Colonial to anyone! More