AutoNation Ford Torrance

Scandalous cheats! This was the WORST EXPERIENCE imaginable at AutoNation Ford Torrance! These people are cheats, liars and thieves! The Sales Manager, George Rice and This was the WORST EXPERIENCE imaginable at AutoNation Ford Torrance! These people are cheats, liars and thieves! The Sales Manager, George Rice and the General Manager, Aman Abraham are made of pure evil. Give your money to these two and you are handing money to the devil. Saturday August 30-It all began with a lease on a Ford Edge VIN 2FMDK3KC2EBA62585. George decided this was the car for me and he was going to get me a killer deal. I signed, traded in my lease on my Honda CRV and away I went. Oh, but first he had to jump start the BRAND NEW CAR! Yes, jump start! It was almost 11:00 pm and poor George was tired so he just wanted to go home. He never did a walk around, showed me how to work the electronic system or ensure the car was in any kind of working order. Sunday August 31-Upon awakening the next morning I was astounded to see scratches, dents, a missing cup holder and the tires were caked with dirt. I called George and with the sincerest apology he told me to bring the car back. He was going to get me the car in the color I ACTUALLY wanted and had originally asked for even though I was told there were none to be found. I did just that, brought the car back. He had a driver take my car to another dealer and had me sit patiently in the lobby. About an hour later he again, with his apologetic little man tone told me a mistake had been made there was no other car available, but again, a KILLER DEAL was to be made! My new killer deal was either a brand new Explorer for the same price or the SAME EDGE for a lower payment. When George brought me both deals The Explorer needed another $500.00 down and the payment was another $50.00 a month. How is this SAME price? This is just a string of lies and false promises that were made. I took the Edge lower payment deal. George promised to have the scratches and dents repaired, a new cup holder ordered and gave me the name and number for a person named Melissa who took care of issues such as these. George explained the body shop guy comes on Thursday, so in just a few short days my damaged brand new car would actually look brand new. Another 60 miles were added onto my damaged brand new car and the gas tank came back half full. Tuesday September 2-I did as instructed and called Melissa the following Tuesday. I was given the run around all day. She was either at lunch, break or with customers. Beatrice, the receptionist is really good at letting you know where everyone is and why they are not answering their calls or just blatantly hanging up without explanation. I even heard how difficult her job is-the phones ring all day long. Poor Beatrice. Wednesday September 3-After 12 attempts Melissa finally responded and apologized, apparently she was on vacation not with customers, on break or at lunch. Turns out the guy who does the body work just changed his schedule and now comes on Tuesdays. Just my luck, this was now Wednesday. Not to worry, I would only have to leave work early the following Monday so I could be on time to rent a car. I was told there were no loaner cars available. I went ahead and set up my appointment for the following Tuesday. Thursday September 4- As I walked to the parking lot next to my work to show off my damaged brand new car. I was astonished to find out the car would not start. Dead as a doornail! After taking some very deep breaths I called George, the always helpful sales manager. George sincerely apologized AGAIN and told me not to worry just get the car back to him. Huh? What? Seriously? George, the car won’t start how do you want me to perform this task? George told me to figure it out. By this point I was furious! 300 miles on a brand new damaged car and it is dead in a parking lot! My boyfriend called George and explained my situation. For some reason George responds well to males, females, not so much. Miraculously, George was able to find a solution once he spoke with my boyfriend. A service tech was sent to bring me a brand new battery for my damaged brand new car.The service tech let me know he had only been employed for a month at Autonation Ford Torrance and had never worked on an Edge. He replaced the battery and was confused as to why an OLD BATTERY was in my damaged brand new car. I would have liked that answer too. After repeatedly calling all afternoon I was finally allowed to speak with a manager, Alan the service manager. Apparently managers are at lunch, break or with customers all day long. Thanks Beatrice, I know how hard your job is and taking time out answering those ringing phones to give me this information was much appreciated. I must say Alan was the ONLY person who understood the situation and demonstrated any type of understanding and empathy. My phone rang as I was leaving work and Aman, the General Manager was on the other end. Alan had relayed the fiasco that was occurring for the past several days. Aman was only concerned with my happiness and customers should never be treated this way. Thanks Aman, if only what you say was actually true! Aman explained he was going to make me happy and customers should never be treated this way. He requested I come back that evening and he assured me I would leave happy! Again, I went to the dealership and Aman whisked me into his office. He found me another KILLER DEAL! A better Ford Edge for the same price. He was going to lose $1000.00 on the deal but no worries; my happiness was of the utmost importance! Aman showed me the print out of the car and all of the beautiful options that were to be mine! Aman told me the car would be at the dealership the following evening or at the latest early Saturday morning. To my surprise Aman gave me a loaner car. Wow, I was told by both George and Melissa there are no loaner cars available at AutoNation Ford Torrance. Remember, I was going to have to leave work early the following Monday to have my damaged brand new car repaired because the rental car agency closes early. Aman even gave me his cell phone number and assured me he was always available for customers. There is even a bat phone in the back of the dealership that rings directly to his cell phone. Aman wanted me to use his number if I was ever dissatisfied with his dealership. Friday August 5-Friday afternoon my phone rang, Hector, another sales manager was on the line. He broke the news. The deal was not to be made. The car was nowhere to be found. So now I don’t have my CRV, or any other car for that matter. Just a crappy loaner car with less than a quarter tank of gas. This was the final straw. I called Aman on his cell phone, he had already left for the day and explained the dealership which had the car was not doing the trade, he had tried. I was done! My boyfriend called Aman and Aman explained his promise was either Friday evening or Saturday morning. Wait, the dealership was not willing to trade for the fancy new car, how can this promise ever be honored? Aman was told to have my CRV at the dealership as I was on my way. Miraculously Aman called my boyfriend and told him the CRV and the Edge with all the options were both on their way and I could leave with whichever car I choose. I entered the dealership irate. My CRV had just pulled up with NO GAS. The Edge with all of the fancy options never appeared. The finance guy wanted me to sign all of the Edge return paperwork BEFORE they released the CRV back to me. No way, not after this disaster, these are liars and thieves. Can you imagine, I release the damaged brand new Edge which Aman took the keys to the previous evening and I am not given my CRV? Yes, I do believe this was what the plan was. They wanted to screw me as much as they possibly could! George was hiding in the back office and he heard me say what liars all of them were. He peeked out of his office and began to argue with me, telling me he never lied, whoa, that’s a lie right there George! We left the dealership after 9:00 pm and my boyfriend was told the Edge with all of the options was on the way around 5:00 pm. No Edge, nowhere to be found. Another lie from this crooked dealership! Aman was supposed to text my boyfriend giving him updates to the whereabouts of the all options Edge. No text, not one ever appeared. He stopped answering his phone and refuses to return phone calls. I guess customers are not his priority. My CRV registration is locked in the business office and will not be returned to me until the business office opens on Monday. Strange, supposedly my CRV was in Costa Mesa, why would my registration be locked in an office in Torrance? More

Autonation Ford of Torrance is great as long as they think they are getting money from you. I have had two separate issues after the purchase of my car that ensure that I will never buy from them again think they are getting money from you. I have had two separate issues after the purchase of my car that ensure that I will never buy from them again, and make me want to caution others against it as well. First, I traded in a mini van when I made my purchase. The lovely people at Autonation Ford of Torrance did such a poor job of cleaning it out that the guy who was looking at buying it actually found my personal information and had the nerve to call me on my personal cell phone to ask me questions about the van. I complained to a manager and was offered a free car wash or something of the like. Next, I was told to expect my registration tags from the DMV in four to six weeks. I waited and waited, and they never came. After numerous calls to the dealership and being passed from person to person and being told they'll have to call me back or having to leave a voicemail, I have gotten NOWHERE. I finally called the DMV directly, and they told me that the car hasn't been registered since Feb of 2012, and that I owe $518 to bring it current even though I didn't own it until Sept of 2013. They also told me that someone at the dealership dropped the ball since I did pay DMV fees with my purchase. Steer clear of this place. They only treat you well if they think you are going to make them some money. I should mention that the only time I actually got a call back was when the email I sent went to the wrong department and they thought I was interested in an Internet sale... More

Well got a car there 2wks ago.the breaks squeak,and the power windows are not working as well? I bring the car in they try to tell me that this car was as is sale?xxx..i tell them that I have a 90 day wara power windows are not working as well? I bring the car in they try to tell me that this car was as is sale?xxx..i tell them that I have a 90 day waranty with them,and il all so have exstended waranty for 5yrs or 5000 bumper to bumper waranty.then then tell just to bring it anywhere to get it fixed? Its all ready there,and they wont fix it? so I call the # they gave me,and the waranty Co.has no record of this? But they tell me to fax a copy of my paper work ok?so I call thr dealer back,and adk them to fax it for me,and they will not do it?so what do I do now.once they got your $ they just do not care wwwill not do it More

This dealer is the closest to me and after my first visit I noticed the people that work their don't care to greet you or ask f you require any assistance. The second visit to this place I waited for about 2 I noticed the people that work their don't care to greet you or ask f you require any assistance. The second visit to this place I waited for about 20min watching the people that work at that ford dealership service center walk by and ignore the customers waiting. The excuse that the manager had was that they needed to finish paper work before they can assist anyone. More

Mr. Leshaw was very helpful in helping me and my wife choose the right vehicle for our needs. My wife is a novice driver, and Mr. Leshaw was especially helpful in demonstrating the various safety and car choose the right vehicle for our needs. My wife is a novice driver, and Mr. Leshaw was especially helpful in demonstrating the various safety and car features so she felt comfortable with the vehicle. Mr. Leshaw also helped me calculate my yearly mileage and tailored a warranty plan that will cover us bumper-to-bumper for the life of our loan. I would highly recommend Power Ford and especially Roy Leshaw for anyone interested in purchasing a new Ford. In addition, the Escape we chose with the Titanium package is an awesome vehicle and we just love it!!! More

I have been a Ford owner since 1996 and now own a 2005 Explorer. I have had all maintenance done at South Bay Ford and for the past two years at Power Ford Torrance. The service has always been excell Explorer. I have had all maintenance done at South Bay Ford and for the past two years at Power Ford Torrance. The service has always been excellent at both service centers, unitl today when I spoke with Fixed Operation Director Greg Murphy at Power Ford Torrance. Yesterday I had service on my vehicle, front brakes and oil change. I picked it up at 5pm and when I got home I noticed several small chips on the hood and windshield. This morning I returned to Power Ford and pointed out the chips to the service advisor. He began to try to rub away the small chips by saying something had gotten onto the hood, then realized the paint had chipped away. He referred me to the Operation Director Greg Murphy who began being very condescending by repeating my name several times and shaking his head then told me that I did it, asked how old is the car, said this happens when you drive, it could never happen here. He continued to shake his head as he spoke, as if I didn’t know what I was talking about. I asked if they test drove the car and that construction had been going on along the back road, he said I was “stretching” and that he takes no responsibility. He was finished with me at this point and said again that they take no responsibility. At this point I was getting pretty upset that after all of the business I have done with Ford and this how Greg Murphy decides to treat me, a customer. I never asked for anything to be replaced or fixed, I wanted to point out that I left my vehicle and something happened to it. Greg Murphy’s attitude and that fact that he pointed out twice that he’s been there “25 years and this never has happened” basically said that I was lying. When I asked for his card and said how bad his customer service is he told me to get off the property. The appropriate thing for customer service to say would be, “We are sorry this happened but we cannot fix or replace this but next time we’ll make sure it doesn’t happen again.” Not to make the customer feel like an idiot for bringing this to their attention. Mr. Greg Murphy may have been at his job too long and could use some customer service training to better his people skills. More

I've never bothered to buy an extended warranty on anything, be it a washer, stereo, TV, or car. However, Stewart & Melissa managed to chip away at my normal reluctance, slowly, with patience (no anything, be it a washer, stereo, TV, or car. However, Stewart & Melissa managed to chip away at my normal reluctance, slowly, with patience (no browbeating), and with logic. Sure, Ford makes a good product and my Edge will probably last 100,00 miles with no problems, but WHAT IF. Today's cars have so much refined technology that it made sense to insure myself against the expense of having to fix anything. I figure the cost of the policy is worth being able to drive knowing I'll be taken care of. Thanks to Stewart & Melissa for the easy going approach and logical presentation of facts. Power Ford has two excellent service representatives in these folks - they really do care about the customer. More

While on the freeway cruising at about 70 mph, my friend all of a sudden experienced a loss of power and a loud popping, hissing noise. She pulled over and even though the engine could still run with the no all of a sudden experienced a loss of power and a loud popping, hissing noise. She pulled over and even though the engine could still run with the noise and roughness, she decided to call a tow truck. She towed it to Power Ford here in Torrance. They diagnosed it as "#6 cylinder at 20% compression, recommend long block replacement". When I questioned the service writer, Tom Noone,Assistant Service Manager about the well known issue with this particular series of engine of spark plugs blowing out causing the threads to strip out, Mr. Noone said that it was a rare occurrence and that it was not the problem with my friends engine. He said that it would cost $2200 to disassemble the engine and find the actual problem. Mr. Noon said that he did not recommend it because more than likely my friend would then still have to replace the engine at an additional cost of $9000. She told him that she did not have that kind of money available and that she would take her vehicle and think about her options. I was able to drive it two miles home. I removed the left bank cover to the coil packs and spark plugs. I discovered that the #6 cylinder spark plug had blown out from its threads and the coil pack had completely melted from the boot to the coil. I repaired it by re-threading the spark plug hole and using an insert as recommended on the sites that I have discovered on line. I really believe that POWER FORD in Torrance knew what the problem was and choose to try and sell my friend an engine for $9000 dollars instead of repairing the engine at a reported cost of $600-800 dollars. The "FORD TOUGH" is more like "FORD WEAK". You pay $65,000 for a Lincoln Navigator and 114,000 miles later they want you to pay another $9000 for a new engine. INCREDIBLE. We will make sure to tell all our friends and family about how "FORD" and especially POWER FORD in TOrrance are not a reputable company and all though I would love to by an American car, we will never by another FORD vehicle. More

I was in the market for a new 5.0 Mustang and was talking I was in the market for a new 5.0 Mustang and was talking to a few Ford dealers in the SoCal area. Originally I didnt even consider Power Ford beca I was in the market for a new 5.0 Mustang and was talking to a few Ford dealers in the SoCal area. Originally I didnt even consider Power Ford because I didnt see any 5.0s on their lot and I was originally planning on buying from stock. But I talked to a friend I met through a Mustang forum and he told me to talk to Christina at Power Ford because he got a great deal and said Christina was a pleasure to deal with. So I made an appointment for the next day to see Christina. I already had put a deposit down at Galpin Ford but didnt like that they were pressuring me to settle for a car that didnt have the options I wanted and was a color I didnt want. I went back and got my deposit back then went straight to Christina and used that towards the deposit on a Mustang I ordered through her. She gave me an excellent price, about $3,000 cheaper than Galpin. And didnt try to get me to settle for anything less than what I wanted. I have already reccomended Christina to 2 people so far and will be sure to do so for anyone looking at buying a Ford. More

I could not have had an easier transaction for trading in a vehicle and purchasing a new one. Christina was extremly helpfull. I had a bad expierence with another dealer and decided to call Power Ford Torr a vehicle and purchasing a new one. Christina was extremly helpfull. I had a bad expierence with another dealer and decided to call Power Ford Torrance, I spoke with Christina and went in that day to look at the new 2011 Mustang GT. I decided to sell my car to them purchased the car special order from Ford and was driving it with in 4 weeks. That is extremly fast and efficient. My future Ford purchases will be made with this Dealer. More