My Review Of AutoNation Ford Torrance:
I have been a Ford owner since 1996 and now own a 2005 Explorer. I have had all maintenance done at South Bay Ford and for the past two years at Power Ford Torrance.
The service has always been excellent at both service centers, unitl today when I spoke with Fixed Operation Director Greg Murphy at Power Ford Torrance.
Yesterday I had service on my vehicle, front brakes and oil change. I picked it up at 5pm and when I got home I noticed several small chips on the hood and windshield.
This morning I returned to Power Ford and pointed out the chips to the service advisor. He began to try to rub away the small chips by saying something had gotten onto the hood, then realized the paint had chipped away. He referred me to the Operation Director Greg Murphy who began being very condescending by repeating my name several times and shaking his head then told me that I did it, asked how old is the car, said this happens when you drive, it could never happen here. He continued to shake his head as he spoke, as if I didn’t know what I was talking about. I asked if they test drove the car and that construction had been going on along the back road, he said I was “stretching” and that he takes no responsibility. He was finished with me at this point and said again that they take no responsibility. At this point I was getting pretty upset that after all of the business I have done with Ford and this how Greg Murphy decides to treat me, a customer.
I never asked for anything to be replaced or fixed, I wanted to point out that I left my vehicle and something happened to it. Greg Murphy’s attitude and that fact that he pointed out twice that he’s been there “25 years and this never has happened” basically said that I was lying. When I asked for his card and said how bad his customer service is he told me to get off the property.
The appropriate thing for customer service to say would be, “We are sorry this happened but we cannot fix or replace this but next time we’ll make sure it doesn’t happen again.” Not to make the customer feel like an idiot for bringing this to their attention. Mr. Greg Murphy may have been at his job too long and could use some customer service training to better his people skills.
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