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AutoNation Ford Westlake

Westlake, OH

4.6
1,020 Reviews

23775 Center Ridge Rd.

Westlake, OH

44145

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Showing 1,020 reviews

March 22, 2024

The staff, especially Nate Ford and Tempest Adams are great! They go above and beyond for the customer making it a friendly and enjoyable experience overall. More

by Nicole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Ford, Tempest Adams
Mar 24, 2024 -

AutoNation Ford Westlake responded

Hi Nicole, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 17, 2024

Basically helping me getting the vehicle that I seen on line and delivering it to my house More

by storm1127front
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Conrad
Mar 19, 2024 -

AutoNation Ford Westlake responded

Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Mar 19, 2024 -

storm1127front responded

Great people... And going the extra mile for customer satisfaction

March 15, 2024

Salesman Rob Wentz & sales management team are Outstanding; and go above and beyond.Service tech depart. Has never been good! Although sales force keeps bringing me back to buy vehicles from them More

by abakata518
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Wentz
Mar 19, 2024 -

AutoNation Ford Westlake responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Mar 19, 2024 -

abakata518 responded

Thank you All in the Sales force!!!

March 04, 2024

My experience at Autonation Westlake was amazing, I worked with John Conrad and Dave Rusnak. They were both so helpful and acccomodating. Won't be going anywhere else again! More

by casey32301
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Conrad, Dave Rusnak, Dylan Clark, Anthony
Mar 08, 2024 -

AutoNation Ford Westlake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Westlake! Drive safe, and we'll see you on the road.

February 29, 2024

Our sales person Dave was really great to work with. Also, the general manager came and spoke to us personally, and really made us feel like we were important to his dealership and that our purchase mad More

by Laura
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Rusnak, Dean
Mar 05, 2024 -

AutoNation Ford Westlake responded

Hi Laura, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 24, 2024

waited for oil change in waiting room got a little confused where to park for service but was first time here More

by bradleycarolus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service adviser
Feb 27, 2024 -

AutoNation Ford Westlake responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 13, 2024

Truly was an excellent experience. Everyone at the dealership treated us well and in the loop from finance to delivery. This was our fourth purchase from AutoNation Westlake, the forme More

by marksals64ms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shanefa
Feb 16, 2024 -

AutoNation Ford Westlake responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Westlake. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 13, 2024

Excellent service and made the purchase quick and painless! Less than 2 hours to get our new 2024 Bronco Sport! More

by marksals64ms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar
Feb 16, 2024 -

AutoNation Ford Westlake responded

Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Feb 16, 2024 -

marksals64ms responded

Keep up the great work! I would recommend this dealership to all my friends and family!

February 09, 2024

AutoNationwestlake provided exceptional customer servic e. The salespersoan, sales manager and finance department listened to my needs as a customer. I had issues with a previoyus car purchased and servi More

by zofka.mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave in Sales
Feb 13, 2024 -

AutoNation Ford Westlake responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 07, 2024

I had a problem with my vehicle and they were able to correct the situation in a timely manner. The customer service during that time was exceptional from Dean the GM and Adam my sales consultant. More

by MollySchuerger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean the GM and Adam Atkins
Feb 10, 2024 -

AutoNation Ford Westlake responded

Hello, we are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you for the review!