I needed to buy a new car before I move out of the state for graduate school. I was dreading the process, even though it was my first time buying a car, because I had heard to so many horror stories about how stressful the experience is. Now, I'm not going to say that it didn't involve stress and anxiety, because, let's be honest, that is just not possible when buying a new car. It is just part of the process. I will, however, say that the staff at this dealership were very considerate and took the time to get to know myself and my needs. Steve is such an amazing person who never hesitated to asked me if I needed anything while I was there. He stayed almost TWO HOURS past closing just to answer all of my questions and to make sure that I got the help that I needed. After I finally bought the car, he called me the next day to make sure I was satisfied and to answer any questions that I had. He is very genuine and personable. Scott Turner was also great! He only met me and my mom for a few minutes and still remembered our names perfectly when he saw us later that week. He always had a big smile on his face and worked very hard to get me the deal I needed.
There were only two unpleasant parts to my experiences. First, as a first time buyer, they tried to screw me over with a 6% APR with $2,500 cash down. I have exceptional credit and knew I could get a better APR. In the end, it took me going to my private bank and being approved for a loan through them in order for the dealership to realize their mistake and offer me a 1.9% APR. It would be nice to not have to do this and for my exceptional credit to be taken into consideration initially, not as an afterthought. Secondly, my interactions with Chris Rodriguez were extremely off-putting. He was completely unwilling to work with my budget and refused to even consider alternatives. He was abrasive and verged on being rude to me and my father. As a result of our interactions with him, my dad and I left the dealership immediately and waiting to discuss matters with Scott or Steve. If you can avoid Chris, I would strongly recommend it. The other staff is great though and I really enjoyed getting to know them personally and professionally. I am definitely a Highly Satisfied customer.
I Recommend This Dealer:
Scott Turner, Steve Richards, Mychal Thompson, Chris Rodriguez
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