AutoNation Hyundai Mall of Georgia

Our sales rep Elizabeth was excellent. She is very helpful, friendly and easy to work with. Her knowledge of the Hyundai product line is exceptional. Team Hyundai Mall of Georgia really needs sales helpful, friendly and easy to work with. Her knowledge of the Hyundai product line is exceptional. Team Hyundai Mall of Georgia really needs sales consultants like Elizabeth to represent the dealership to the public. The car we purchased is in big demand and had to be ordered. Consequently we were not able to negotiate the price. After a 17 day wait, the car arrived in perfect condition and was delivered by Elizabeth in a highly informative and professional manner. My only complaint is with the general manager who cashed my check and processed the loan well before the car was delivered. In the end it was Elizabeth who made the difference and saw to it that we were justly compensated for the loan interest and lost interest on the down payment check. If you decide to buy a car from Team Hyundai Mall of Georgia, be sure to ask for Elizabeth. More

Where to start with this dealership? We were ignored Where to start with this dealership? We were ignored as we walked around the lot (which isn't always a bad thing), but when we went into the deale Where to start with this dealership? We were ignored as we walked around the lot (which isn't always a bad thing), but when we went into the dealership to ask some questions, we were also ignored. For 10 minutes. Someone finally asked if we needed help, then disappeared. My wife and I decided to leave (we had a cranky 3-year old with us, too), and as we were getting into our car, a salesman approached us, Jonathan Burnett II. Things didn't start off well with him, either. He was a little rude and didn't listen to us. On his first trip back into the dealership, he brought out keys for a Elantra...when we had asked to test drive a Tucson. On his second trip into the dealership, he got the correct key. But forgot to get my license. So, after his third trip back into the dealership, we were finally able to test drive the Tucson. During the test drive, we made it clear that we weren't buying a vehicle that day, just exploring our options, and trying to narrow it down so that we could make a decision in the next week or two. We had a question about changing the interior color, so we went into the dealership after we returned from our test drive. That was a big mistake. We reminded Jonathan that we weren't buying a car right now and that we just had a few questions. After taking some information from us, he disappeared for 10 minutes. And the next thing I know, he's got a paper with numbers and figures on it in front of me. The high pressure sales pitch had begun. When I made it clear that I had to leave and got up to leave, Jonathan ran to get a sales manager - Joel (whom he called Joe). Joe took the high pressure sales pitch to another level, so I walked out and we left. Avoid these folks. There are much better and more respectful & professional car salespeople out there... More

I contacted Mall of Georgia literally in the middle of a very bad exchange between myself and the people at another dealership. Rick Case Hyundai had sold me a 2011 Elantra Ltd and when I had questions abo very bad exchange between myself and the people at another dealership. Rick Case Hyundai had sold me a 2011 Elantra Ltd and when I had questions about the amount and told them I had another dealer who would beat their price things became very ugly. Martell took no less than four calls from me during this because I was being bullied into accepting a deal I didn't want. He had me speak with his manager as well as the finance person prior to even arriving there when they weren't entirely sure I would even come in afterward to buy the car from them. Upon arrive at Mall of Georgia Hyundai I was greeted warmly, offered something to drink and had every single aspect of the sale explained to me. I did not feel pressure in any way and was treated like a guest from the time I arrived until the time I left. This dealership is 90 minutes from my house but I am more than happy to make the drive back up to pick my car up on Monday. I could have had the car later that evening but I had to head back home. What started out as a nightmare ended so well. I know people are wary of car sales man but I truly believe this dealership and Martel in particular are about the best you'll find. More