AutoNation Subaru Scottsdale

Overall purchase experience was fine, however after purchase of a used vehicle which was AutoNation Certified and came with a 3 month/4,000 mile warranty, a few weeks later, I had a problem starting th purchase of a used vehicle which was AutoNation Certified and came with a 3 month/4,000 mile warranty, a few weeks later, I had a problem starting the vehicle. I had the vehicle towed to a dealer and repaired as instructed by AutoNation Subaru. Luckily the repair was only a few hundred dollars, because the dealership has failed to reimburse me for the repair and an attempted contact to the General Manager was ignored. If you are purchasing a used car, do not put any value to AutoNation Certified. More

Purchased a new SOLTERRA a week ago and David was awesome and it was a smooth process. Highly recommend this dealership, no high pressure purchasing tactics like many other dealerships! and it was a smooth process. Highly recommend this dealership, no high pressure purchasing tactics like many other dealerships! More

Outstanding customer service. I take my vehicle to service here and will always! This place is the best. I take my vehicle to service here and will always! This place is the best. More

We purchased a new car from Luis Sosa on June 12, 2023. He was an excellent salesperson. We ordered our car and Luis touched base with us weekly to give us a status update. When we arrived to take the c He was an excellent salesperson. We ordered our car and Luis touched base with us weekly to give us a status update. When we arrived to take the car home he was ready for us, made us feel welcome, and made the final details of closing the sale move quickly. I would recommend Luis if you are looking for a new car. More

Logan was absolutely wonderful, he helped me find my dream car! The sales process was smooth from beginning to end. I will definitely be back to purchase another vehicle from Logan! dream car! The sales process was smooth from beginning to end. I will definitely be back to purchase another vehicle from Logan! More

Amazing customer service personnel. Came in unsure of what I was looking for and Logan showed me what was within my price range and what would be best suited to me with my needs. Haven’ Came in unsure of what I was looking for and Logan showed me what was within my price range and what would be best suited to me with my needs. Haven’t made a decision yet, but I’ll be back! More

2016 WRX Premium. Tired of this service department and their shady practices. Arrived with a TSB, literally states in the TSB ("defective clutch") for A/C unit. The Tired of this service department and their shady practices. Arrived with a TSB, literally states in the TSB ("defective clutch") for A/C unit. The liar at the front counter (Steven) tells me "no it's not a defective part, this is just for us to make sure we put an updated part on it". However the TSB states "...compressor clutch is defective". My vehicle falls in the window of the bad serial numbered A/C units. Then he tells me "well you are out of warranty". I said "why should that matter, its a defective part doomed to fail". he just said "sorry". This is the same guy that after the service department ruined my transmission 4-5 years ago, he tried to blame me. So I already knew I was dealing with the worst of them (Steven), and was going to get push back. It wasn't until I came back for the 6th time that they replaced my transmission for free; after they figured out they had improperly put a part on which lead to the failure of my transmission. It was the same guy (Steven), and he acted like he was doing me a favor. I remember him telling me "well, we really shouldn't be replacing this, but as a favor we are going to get you a new transmission." How absurd!, YOU RUINED IT, THEN YOU ACTED LIKE YOU HELPED ME. So... When I walked in and saw he was my "service advisor" I knew he would try to be shady and get around the Service Bulletin from SUBARU. My next car is definitely not going to be a Subaru. More

I went in for my 18,000 mile service appointment. I was promptly greeted. They took my car back right away and led me inside for a seat and some snacks. I waited about an hour and my car was back, I was promptly greeted. They took my car back right away and led me inside for a seat and some snacks. I waited about an hour and my car was back, washed and ready to go. The staff was very courteous. More

From getting the appointment time I needed to the service everything went smoothly as always! everything went smoothly as always! More