My elderly mother purchased a Scion Xb from this dealership in November 2013. As part of the deal, she purchased over $4200 worth of warranties. After my mother passed away, the vehicle transferred to me as part of probate. I live in another state, so called this dealership on 5 different occasions over 4 weeks to inquire about how to transfer their warranties that my deceased mother paid for. Each time, I explained to the receptionist what I was trying to accomplish. Each time, she transferred my call three times and no one picked up. Each time, she took my name, contact info, VIN, etc... and assured I would receive a call back. I have left messages for the General Manager and Finance Director, but apparently honoring their contracts is not high on their work priority list as no one from the dealership has called.
It is very obvious that AutoNation Toyota Scion does not honor their commitments, but are sure in a hurry to up-sell every add-on they can to a senior citizen retiree. I was forced to contact the Florida Attorney General's office and BBB to get the management to do their jobs.
I would never purchase a vehicle from these people.
I Recommend This Dealer:
General Manager, Finance Director, Receptionists
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