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AutoNation Toyota Spokane Valley
Spokane Valley, WA
920 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 06, 2013
I've purchased several vehicles from Appleway Toyota, but this was one of the best car buying experiences I've ever had - anywhere! I recently purchased a 2005 Acura TSX. My salesman, Tim Wheeler, is hon but this was one of the best car buying experiences I've ever had - anywhere! I recently purchased a 2005 Acura TSX. My salesman, Tim Wheeler, is honest, trustworthy, and straight-forward. Jason Bisquera handled all the paperwork swiftly and precisely (as usual). What a great team!!! If you're considering purchasing a new vehicle, call Appleway and request Tim Wheeler. More
by Ang0616
Employees Worked With
Tim Wheeler, Jason Bisquera
Helpful April 20, 2013
Good overall experience. Sales personal left us alone to look at vehicles and make decisions. Costco pricing was straightward and quick. Excellent follow up after purchase. look at vehicles and make decisions. Costco pricing was straightward and quick. Excellent follow up after purchase. More
by Nhammond
Employees Worked With
James Brown
April 05, 2013
Settling on a price was fast. Getting the paperwork filled out was a joke. I would never advise anyone to purchase their Toyota from Appleway Toyota. Brian Rohn (I might be spelling his last name wrong filled out was a joke. I would never advise anyone to purchase their Toyota from Appleway Toyota. Brian Rohn (I might be spelling his last name wrong) was disrespectful, condescending, and useless. Although I continued to say I already have my loan set up through my credit union he continued to try and get me to sign documents I would refuse to sign. He wasted 45 minutes of my time just to get my correct address for all my documents. Instead of simply getting my correct information and entering it on all my documents, he continued to waste my time saying, "I could probably get you a better interest rate." And asking questions about my loan (which is absolutely none of his business.) Because I was not doing a loan through them he did not want to let me walk out of the store that night with my car. I told him I am not waiting for him to fill out my paperwork. I told him to have it ready for me the next morning @ 11AM. When I got to Appleway Toyota I was greeted by Jason Morgan (A no-B.S. salesman. Which I appreciate.) He brought me to Jason Bisquera another loan department worker who had my paperwork ready to be signed. Jason Bisquera was respectful, efficient, and professional. My paperwork was prepared by Brian Rohn the night before and all the paperwork was incorrect. Every paper had different zip codes for my address, and my name was spelled incorrect on half the paperwork. It did not make any sense to me how he could have screwed up a simple job as to entering my information. I would never advise another to take a loan out through Appleway Toyota. I would only advise having your loan ready through your credit union or bank prior to purchasing your vehicle, or purchase it with cash. If the person dealing with your paperwork is Brian Rohn, ask for someone else to work with you and your paperwork immediately. He will waste your time, he will speak to you in a demeaning tone, and he will fill out your paperwork incorrectly. More
by KristinLavelle
Employees Worked With
Jason Morgan, Jason Bisquera, Brian Rohn
March 09, 2013
Salesman Ron was very nice. The cars are overpriced for the expected "negotiation". Purchased contingent on Safety which vehicle did not pass... Dealership then made an offer to pay for half of the repair the expected "negotiation". Purchased contingent on Safety which vehicle did not pass... Dealership then made an offer to pay for half of the repairs, after they inflated those costs 150%!! It took several hours negotiating and completing paperwork.. a waste of a day!! I ended up buying from Subaru of Spokane, it was fast and easy!! I will never do business with Appleway again!!! More
by rosesbaby
Employees Worked With
Ron L.
March 07, 2013
Mr Wayne Reid is a very thoughtful salesman. We appreciated his honesty and helpfulness. We highly recommend him to anyone that would like a to buy a vehicle from Appleway Toyota. He made sure ev appreciated his honesty and helpfulness. We highly recommend him to anyone that would like a to buy a vehicle from Appleway Toyota. He made sure everything about the sale was pleasing and acceptable. More
by katgray
Employees Worked With
Wayne Reid
February 26, 2013
I stopped by Appleway Toyota to see what it would take to get satellite radio installed on my existing 2011 Toyota Corolla. The service department was very upfront and honest with me about the cost that migh get satellite radio installed on my existing 2011 Toyota Corolla. The service department was very upfront and honest with me about the cost that might be involved in having this done, and I decided to hold off. On my way out, I decided to stop by the sales floor to see what more I'd have to pay for a brand new car that already comes equipped with satellite radio. Initially, the price was way over budget and merely a dream. After several hours of negotiating (which was well worth the trouble), I left with a brand new 2013 Toyota Corolla that not only has satellite radio, but navigation and a moonroof too. I love my new car and am very happy I stopped by Appleway that day. THANK YOU!! More
by redheadjkb83
Employees Worked With
Jason Morgan
February 23, 2013
I've never had this great of service when purchasing a vehicle. Typically the salesmen are your typical sales people and all they want is the sale. I truly felt that Tim went above and beyond anything I a vehicle. Typically the salesmen are your typical sales people and all they want is the sale. I truly felt that Tim went above and beyond anything I expected and was determined to get me in the vehicle I wanted, not just anything he could 'push' me to get. I would highly recommend Appleway Toyota to any friends or family knowing they will be well taken care of. Thank you so, so much Tim. You're amazing and my experience with you was exceptional and I'm absolutely IN LOVE with my new car! More
by JChurch143
Employees Worked With
Tim Carr
February 15, 2013
Good morning...being a business owner, Blaine and I know Good morning...being a business owner, Blaine and I know that customers are quick at letting you know when they felt their service wasn’t up to par. Good morning...being a business owner, Blaine and I know that customers are quick at letting you know when they felt their service wasn’t up to par. However, they rarely let you know when they had awesome service. This is why we wanted to take the time and let you know about the outstanding service we received at Appleway Toyota. Our service was not only excellent from Colin Perrish, but also from Matt Dawson and Mike Bailey. At our visit to Appleway we had Colin running in every direction as we weren't exactly sure which new vehicle we wanted to purchase. Did we mention that the weather that night was under 30 degrees and very cold. Anyway, Colin showed true professionalism. Most sales people would have been brushing us off or trying to get rid of us. Not Colin, he went above and beyond the call of duty and was showing us every vehicle that we asked him about. Colin had a positive attitude and a smile on his face at all times. Our next step in the process was with Matt Dawson. He knew exactly what we were wanting in a new vehicle and was on the internet trying to locate us the perfect match. Matt made sure that we received the best price possible on our new vehicle. Matt was very accommodating, professional, friendly and had a smile on his face at all times. Mike Bailey was our final stop for financing and signing the final purchase documents. This is usually the step that most people don't like. Mike made the signing process quick, easy and painless. He was very friendly, professional and pleasant to work with. At Appleway Toyota we were treated exceptionally well!! We definitely will be telling all our friends and family about Appleway. Kudos to Colin, Matt and Mike...you guys rock :-) Have a great day, Tammy and Blaine Gibson More
by 6502
Employees Worked With
Colin Perrish, Matt Dawson and Mike Bailey
January 26, 2013
We bought our van from this dealer using the internet and email. There were no hassles and when we met in person, they were very friendly and helpful. The whole process was quick and easy. We emailed with email. There were no hassles and when we met in person, they were very friendly and helpful. The whole process was quick and easy. We emailed with what we were looking for, they sent pictures and information. We said we wanted to buy it and within a week we picked our van up. More
by jnjfite
Employees Worked With
Tim Carr
