AutoNation USA Albuquerque

Great experience with my sales representative and financial team. They we're committed to helping me find a car and the process was easy. No games like other car deal ships! I would definitely recomm financial team. They we're committed to helping me find a car and the process was easy. No games like other car deal ships! I would definitely recommend using them to friends and family after my experience! More

Amazing service was really nervous about purchasing a car but they made it easy and wonderful no pressure but they made it easy and wonderful no pressure More

I was very impressed with the quality of service. They were very helpful and gave me a better offer and service than Carmax They were very helpful and gave me a better offer and service than Carmax More

Tray brown Provided Great customer service and presented with great price for the car we were shopping. with great price for the car we were shopping. More

Geno has been very helpful, very knowledgeable about the process. Very informative, and answers all our questions process. Very informative, and answers all our questions More

Come one come all ! Awesome! Great facility. Sales man was incredible! Manager was supper knowledgeable. Finance guy super ! Awesome! Great facility. Sales man was incredible! Manager was supper knowledgeable. Finance guy super ! More

Days Ean was awesome, very professional and attentive. The experience was smooth and easy. Will definitely be back to purchase again. The experience was smooth and easy. Will definitely be back to purchase again. More

Dealership was professional & polite. Nancy Castillo was knowledgeable and courteous, she was a pleasure to work with! Thank you AutoNation. Nancy Castillo was knowledgeable and courteous, she was a pleasure to work with! Thank you AutoNation. More

Fast and great service Allan, Hunter and Nancy were great. Sold my Sequoia and had a check same day! great. Sold my Sequoia and had a check same day! More

These guys are total crooks. From the beginning, the transaction that I made with AutoNation USA was abnormal. My normal vehicle broke down in Albuquerque so I purchased a Hyun From the beginning, the transaction that I made with AutoNation USA was abnormal. My normal vehicle broke down in Albuquerque so I purchased a Hyundai Tucson from AutoNation USA using my credit card, thinking I would sell the car when my car was repaired. Normally, the dealership issues a temporary plate and sends you the title in a week. AutoNation USA Albuquerque told me that they would handle the titling in my home state of New York and send me new plates and the title for New York. They charged me a $399 titling fee and $1,222.00 in estimated New York taxes. They said that they would email the paperwork to me but I asked them to give me a receipt for the purchase so that I could prove that the car belonged to me until the title came. They gave me a printout with said taxes, titling fee etc. included. Over the next 4 months, I called asking what could have happened to the title since it never arrived in the mail. I called dozens of times and was always given excuses, which I now know were completely fabricated, about how New York had sent back my paperwork, they had hired a new titling lady, they were looking for my title, on and on and on until I finally contacted the Attorney General’s office. The wonderful people at the AG’s office finally got the general manager, Timothy Leon, to hire a titling company, “High Desert Title” to send me a title. Cara at High Desert Title said that she contacted corporate and that they had agreed to return the titling fee but that the taxes that they had put on my receipt were “only an estimate” and that they would not be returned, even though they had not used the $1,222.00 to title my vehicle in New York. They did, however, spend $899 to title the vehicle in New Mexico but New York does not accept transfer taxes from New Mexico so I will still have to pay $1086.00 in taxes in New York to drive my vehicle. This fee of $899 never should have happened, since they knew I was going to have to title the vehicle in another state. The money was spent improperly. I have not received any repayment for the title fee or the New York taxes from AutoNation USA and Timothy Leon refuses to return my phone calls. They charged these fees without reason. I can not drive the car, as the title has still not arrived and they refuse to issue me a new temporary plate. I have now missed work and am completely immobilized and still have no title and I have received no refund. More