I arrived at the Service Bay at 12:20 and was told that they may have to order a key for my father's car. Not that they would definitely, but that they might have to order it. 2 hours later they told me, well we have to order the key, oh and the other service to regrind the lenses on the headlights, well the guy who does that is not here today. I was not happy, but said ok, so they said it has been pulled around to be washed and you have to pre-pay for the key.
Then the it became totally and utterly absurd. I waited about 20 minutes and went to pre-pay for the key at which time the service tech that was passing by told the cashier that he could not find the car. He began running around the lot looking for the car, and enlisted the sales person who had taken my information to begin with. An hour later, my father's car appeared, during this time I asked several questions. #1 How could you lose a car? Apparently if the panic button on your key does not work they have no way of locating it on the lot---note that I was there to replace a key. Does this sound a little bit like the laziest way to locate cars on a lot or is it me? Next since I had time on my hands I asked the strangest question, how do you not know if you have the key here or if you have to order it? To my shock the cashier said well we do not know until it is pulled around and put on the computer....to which I replied, so you can not tell by the year, make and model that you have to order the key? She said, no because it is done by the vin number....so theoretically it could be the same make, model, and year and you could carry the key to the red one but not the blue one?????? Go Figure!!! Those German engineers are sure well mind blowing! Needless to say, after leaving 3 hours later with nothing accomplished and just ridiculous answers I left to never return.
On another note, had they just said we have to order the key, if you step inside and pre-pay we will torture you next week when it arrives, all would have been good. And just a heads up to management, instead of your staff running around baffled by the amount of business that they had during the week between Christmas and New Years, you might should give them a heads up. Like people are on vacation, and so they do not have to miss work or take a sick day to have their cars checked out, we might be busy.... just a thought I mean it would be like not warning the staff a Nordstrom that the day after Christmas was going to be a bit on the busy side. The staff were overwhelmed, befuddled and a bit on the bewildered side for my fabulous three hour observation.
I Recommend This Dealer:
Did you find this review helpful?