AutoStar Chevrolet of Waynesville - Service Center

Was encouraged by the service rep that they would take care of me. I was disappointed at their approach to the vehicles problems. To me it was not logical. Quotes were extremely high and during the first care of me. I was disappointed at their approach to the vehicles problems. To me it was not logical. Quotes were extremely high and during the first week was Memorial Day and the tech had training on another day that week. Vehicle was done with the first problem by Friday the same week. Full price of quote for that part of it. Second problem took a day to identify. Was quoted a very high price. Job was done in less than a day once the rebuilt transmission was available. When I picked up the car the dealer would not take an out of state check or credit card. Said I needed to bring cash or go to the bank for a certified check. They waited until I arrived to tell me this. The service adviser failed to tell me how I could pay for the services. Took an un needed amount of time and effort to accomplish the payment. The people there were not empathetic to me or my wife and I had the feeling they did not care about the service we were getting. I would rate this poor customer service. More

I bought a new 2024 Silverado Pickup 3 months ago from AutoStar. The truck has been wonderful. Unfortunately, I all of a sudden had a number of Issue with the Lane Assist, Adaptive cruise control, the G AutoStar. The truck has been wonderful. Unfortunately, I all of a sudden had a number of Issue with the Lane Assist, Adaptive cruise control, the Google apps, and the Internet/data hotspot a week ago. I called Holly and she and Danielle me up with a visit almost right away. I took the truck in and Holly was there to apologize as well as the Service Manager. The service center went through the truck for around 6 hours. They reviewed every software update, checked for error codes and looked at updated documents and rode with me in the truck so I could show them what I was experiencing. During the whole visit, Holly and Danielle were constantly coming in to give me updates on what the service people were doing as well as what they found. When I left the had addressed every issue I had and fixed them. There was an issue with the Onstar internet/data. They told me what to explain when I called Onstar. I called them and within 15 minutes the issue with the data connection was fixed. They had to reinstall software and reset my connection and it was done over the air. You wil1 not find a more dedicated staff or a responsive one for servicing a vehicle. They also work as a team and don't throw anyone under the bus. I have been buying and having vehicles serviced for over 55 years and have never seen this level of customer service in any of three states. Thanks you to the staff at AutoStar for taking care of me. I may have left out a service technician but I did not meet them all so sorry if I left someone out. More

They did what I asked for, good work. Then they handed me a laundry list of thousands of dollars in repairs. However, if they checked their records they would have seen that it was done Then they handed me a laundry list of thousands of dollars in repairs. However, if they checked their records they would have seen that it was done earlier a few thousand miles ago. I pay for a fee electronic fee to keep track of the records. Obviously, this is a sham too. Pay of fee and lose the records. Either the system is lying or the people are lying. More

Tremendous experience, our first time ever that we brought our business to this dealer. We found the staff to be extremely friendly and professional. Certainly a dealership we’d want to make a return brought our business to this dealer. We found the staff to be extremely friendly and professional. Certainly a dealership we’d want to make a return trip to do business with! More

People are courteous, went in with one problem come out with a bigger one went in with engine light on was told it could be fixed for $1300 went to pick it up. It was $1500. They said I was good to go drov with a bigger one went in with engine light on was told it could be fixed for $1300 went to pick it up. It was $1500. They said I was good to go drove 2 miles down the road engine light back on took it straight back said I had another problem. It was gonna be $3000. This time I needed a catalytic converter. More