Autohaus on Edens
Northbrook, IL
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Excellent service and easy to work with Outstanding service .. Tom Lood is excellent at helping you answer all the questions, always updating on the status of the repair, highly recommend to Outstanding service .. Tom Lood is excellent at helping you answer all the questions, always updating on the status of the repair, highly recommend to work with Tom More
Outstanding service Service was performed in a timely manner with no surprises. Tom, my service representative always communicates what is needed and the cost involved. H Service was performed in a timely manner with no surprises. Tom, my service representative always communicates what is needed and the cost involved. He is responsive to our needs. More
Excellent service It's always a pleasure to work with Tom Lood. He is professional, polite and friendly. He explains everything that need to be done and answers all q It's always a pleasure to work with Tom Lood. He is professional, polite and friendly. He explains everything that need to be done and answers all questions without getting exasperated by my lack of knowledge regarding cars. If it's imperative to repair something, he will make it clear to me, and other recommendations he will rank in the order of necessity. In accordance with the aforementioned, I feel that he has my car's and my best interest in mind, rather than just making a buck. He understands that I can go elsewhere to get my car maintained, yet offers me good prices and excellent service. More
Great service - Tom stayed after hours to make sure I got my car, showed me the repair work that was needed and got me s ride home - Tom stayed after hours to make sure I got my car, showed me the repair work that was needed and got me s ride home More
Tom Lood It is always a pleasure to deal with Tom. He promptly returns my calls. He goes out of his way to make sure I am happy with my service. Keeps me post It is always a pleasure to deal with Tom. He promptly returns my calls. He goes out of his way to make sure I am happy with my service. Keeps me posted with text messages.And always has a smile. More
Tom Lood was simply perfect in every way Tom Lood has taken care of my car, for 2 years...so much more efficient AND easy to deal with than the previous man..Gary Lombardi...who, was always Tom Lood has taken care of my car, for 2 years...so much more efficient AND easy to deal with than the previous man..Gary Lombardi...who, was always RUDE! We cannot say enough about Tom. More
Tom Lood is the best! I work with Tom Lood and he is just the best to work with. He goes above and beyond to accommodate whatever may come up. He is courteous, thorough, I work with Tom Lood and he is just the best to work with. He goes above and beyond to accommodate whatever may come up. He is courteous, thorough, works quickly and efficiently, being respectful of my time. He makes himself available to help me in any way. I needed to "reboot" my blue tooth after a tech update on a service visit, and he walked me through the entire process, even though he was done for the day! He is always pleasant and willing to help. The best! More
I have 2 awesome service managers! Everybody in the service dept. are great, friendly and helpful but I always bring my cars in when I can work with either Eddie Garcia or Tom Lood. The Everybody in the service dept. are great, friendly and helpful but I always bring my cars in when I can work with either Eddie Garcia or Tom Lood. They make it an easy & pleasent experience to get my cars serviced!!!! More
A Good Customer Experience in Car Buying I have been a BMW guy for 20 years. I did not think I was going to buy a Mercedes but I had to give it a shot at least after all this time. I have I have been a BMW guy for 20 years. I did not think I was going to buy a Mercedes but I had to give it a shot at least after all this time. I have been wowed by the customer service, the fact that everyone knew I was converting and it was tough psychologically. I was particularly impressed with Flip Gagerman, Amanda and the entire management team that introduced themselves to me while purchasing. It was a good experience. More
Best service department I have ever been to! Best service department that have ever been to. I’ve had 6 Mercedes Benz over the years. Special thanks to Ken Dunaway. He’s the reason I’ll always go Best service department that have ever been to. I’ve had 6 Mercedes Benz over the years. Special thanks to Ken Dunaway. He’s the reason I’ll always go to Autohaus. More