Autoline of VA

lackluster customer service Purchased a vehicle online from this dealership, without checking it out in person. I've done this numerous times before, and never had a problem unti Purchased a vehicle online from this dealership, without checking it out in person. I've done this numerous times before, and never had a problem until this time. When I received the car it was delivered filthy not just on the outside, but also inside. Normally a dealership will detail a vehicle before selling it, well not this dealership. I can understand that the outside would be dirty from the transportation, but the inside should be clean. The inside smelled like wet dog, and had the prior owners dog hair all over. We spend hours vacuuming the car and cleaning all the smell, dog hair, and dirt out of the entire inside. That's something we didn't expect to have to do with a car we just purchased. Then there were trim pieces missing, which any reputable dealership would take care of before selling a car. Those trim prices aren't that expensive, and only take a few minutes to install that's just lazy on their part. It was also delivered with only 1 key, which really disappointed us. Usually if there is only 1 key, the dealership would provide a second key before selling the car. I even contacted the sales representative once I got the car, and asked where the second key was, and his response was that there wasn't one. Now any good dealership at that point would offer to provide either the funds to get a second key, or set up a time to get a second key at my local dealership. Then the car had undisclosed damages to the outside, especially the front bumper. There were numerous scratches and door dings, these weren't shown on any pictures. The front bumper was torn on the bottom, in two different places. I had to have those two spots repaired by a local body shop. Then I had to replace all four tires, since they were completely worn. I just can't believe that a dealership would sell a car with worn down tires. I guess they just don't care about the safety of their customers, and just care about making money. I even contacted the sales representative I was working with, and told him that I was unhappy with the purchase, and what all was wrong with the car. Well nothing was done to make anything better, not even offering to reimburse for the second key. Which in my opinion would be the least they could have done to make me happy. Overall my experience with this dealership is terrible, and I wouldn't recommend them to anyone. More

Great dealer for high end cars Bought a 2012 Porsche Cayenne for my wife. Car is in excellent condition and runs great. Within the first week, there was a minor problem with elec Bought a 2012 Porsche Cayenne for my wife. Car is in excellent condition and runs great. Within the first week, there was a minor problem with elecronic parking break showing failure erronously. I took the car back and they had it fixed the next day (sensor replacement). It’s been almost two months since than and My wife loves the car more everyday. Overall I am very happy with the purchase and recommend this dealer if you are looking for a great deal on luxury cars More

lier Mike wants to sell a car that he does not have. I advise every person not to get into their game. They do not tell the truth about the price and the prob wants to sell a car that he does not have. I advise every person not to get into their game. They do not tell the truth about the price and the problem with thei cars, they give customers appointments to test drive the car then they say oh! it's sold and why don't you pick up another car. More

Don't buy from them... Super unprofessional sales manager Super rude sales manager, we waited more than 20 minutes to get to see the car with no welcoming smile or anything from him. We drove 45 minute to see Super rude sales manager, we waited more than 20 minutes to get to see the car with no welcoming smile or anything from him. We drove 45 minute to see the car and close the deal as he told me over the phone before coming that the price is negotiable but unfortunately he went down $100 only with a 17k car price. Super super unprofessional. More

Don't buy from them. My worst car buying experience ever Purchased vehicle that was outside of manufacturer warranty. As soon as I got the vehicle home I began to have extreme mechanical issues. After taking Purchased vehicle that was outside of manufacturer warranty. As soon as I got the vehicle home I began to have extreme mechanical issues. After taking the vehicle to a different dealerships' service department, they found that the vehicle's computer warning system had been cleared (indicating the warning light had previously been on, but removed without repair). In the end, I had to replace the transmission, both catalytic convertors, ball bearings, and body work repair. This cost me $5,000 after purchasing the vehicle. All of these problems occurred within 2 weeks of purchase. Autoline gave me a credit of $400, but it wasn't nearly enough to cover the cost. The entire experience and communication with Autoline was negative. I would recommend not buying a car from these guys. They are SHADY. More

DO NOT BUY ANYTHING FROM THESE PEOPLE My son bought a Audi S4 less than 30days ago and now the car has run out of oil and ran out of coolant in less than 2 weeks and when we called they ar My son bought a Audi S4 less than 30days ago and now the car has run out of oil and ran out of coolant in less than 2 weeks and when we called they are not willing to do anything about it. The shady dealership is crap and they should be proud that I was not there when they sold this crap to my son. His father is the bigger idiot for buying this junk from them. This is why I stick to Chevys!!!!! More

Best dealer Chantilly VA I've purchased two excellent vehicles from this firm. They are very friendly and accommodating. The prices are great, they refer you to excellent fina I've purchased two excellent vehicles from this firm. They are very friendly and accommodating. The prices are great, they refer you to excellent financing and they get you out quickly. They don't have fancy facilities and you don't negotiate (one price) More

Honda accord Bought a used car, a Honda Accord. Was a little nervous but they treated me so nicely that my nerves went away. I am very happy with my car and very Bought a used car, a Honda Accord. Was a little nervous but they treated me so nicely that my nerves went away. I am very happy with my car and very happy with the service that was given More

My experience with Autoline of VA This place was great. My son found a car online that he wanted. Claudia handled his deal, quick and easy, no dealer games. We told him what we were l This place was great. My son found a car online that he wanted. Claudia handled his deal, quick and easy, no dealer games. We told him what we were looking to do and he got it done.thank you again good experience. Recommended for all More

BMW experience After spending a couple weekends going to a number of dealerships in search of a new car, it was a revelation to discuss BMW options . they had a weal After spending a couple weekends going to a number of dealerships in search of a new car, it was a revelation to discuss BMW options . they had a wealth of knowledge about BMW and the larger car market and is a pleasure to chat with. However, I was most pleased with how straightforward it was to come to terms. No shell game with numbers, instead transparency and a great price. More