Autonation Subaru Carlsbad

Buyer beware 8 reviews 1.0 star rating 11/14/2017 You should be able to give zero stars. 1 is too kind. Watch out for this dealership and its team!!! Be very 8 reviews 1.0 star rating 11/14/2017 You should be able to give zero stars. 1 is too kind. Watch out for this dealership and its team!!! Be very wary. Verify everything. Pay attention to the details. They will say anything to close a deal. Lies, lies, lies. Where do I begin? First, we were told they would take our trade-in (but was then refused), we then agreed on a price, via text, for the new car (upon arrival, they couldn't honor that deal). It continued with: "your vehicle has blind spot monitoring" (it doesn't) "your vehicle has a garage door opener" (it doesn't) These are all things I should have verified, but really no big deal. My fault. It's tough with two little kids running around. I, stupidly, was taking our salesman's word for it. However, these are not the things that are causing me to write this review. I understand attention to detail and compromises in auto negotiations. None of these lies/oversights (you choose) were deal breakers. Our salesman may not have known. Although, they should have been big red flags to pay attention to. Shame on me. Let me break down the actual lease. Don't believe their initial money factor rates. They said "we are giving you our [best] tier one rates". It was actually 4X more expensive. After an hour, and a couple near walk-outs, they finally decreased it to VW's actual rate. It equated to nearly $50 per month in savings for us. Go to www.leasehackr.com before trusting & negotiating. You'll thank me. My normal protocol, which I should have done here, but didn't, is to call other dealerships right in front of the sales and finance people. Do it. It works. I left $1000 on the table. Now the reason for this review - the unforgivable. I hope to help the next customer, or, hopefully, cause Bob Baker to change their policies. Here is what happened next. Hugh, our salesman, said Bob Baker would be pulling a soft credit check, but off course VW would pull a hard check. Sure. Yes. That makes sense. However, I now have 2 (two) hard credit pulls on my account. One from VW and one from Bob Baker. It has negatively effected my credit score. And everyone is telling me to pound sand. When I called Hugh, he said "yeah, that can't be right. We only pull soft credit checks". I asked him to speak with finance. Hugh then texted me "Sorry, I was wrong. We do pull hard credit checks.. and we can't remove the hard credit check." I'm fuming. He then says, "reach out to the credit agencies to have it removed... and by the way, as a side gig, I perform credit repair services". Take a moment to soak that in. Me: "You're offering me credit repair services, Hugh?" Hugh: "You seem upset" Me: "I'm pissed. You lied to us, and now my credit is screwed up" Hugh: "I try not to assume" I call and leave a message for Scott, apparently head finance. He calls me back and says. "No one has ever asked if it is hard or soft". Really? Am I the only one paying attention to my credit? He also says that the only way they will remove the credit check, regardless of the fact that Hugh told us it was soft, is if it was an error or fraud. Now I pose a question for everyone reading. Is this situation not both of those? Either in error, or by deceit, we were told it would be a soft credit pull. I would have never agreed to continue, if I knew there would be two pulls. In fact, I told Hugh, from the very beginning, you are not allowed to pull my credit, hard or soft, until we agree on a price (as you might remember, the agreed upon price changed the moment we walked in the door). I'm filing a formal complaint with the state attorney, the bbb, and VW corporate. Who, by the way, has already stated, and as I feel, "there is no reason for them to have pulled your credit report. In fact, it's rare for a dealership to pull a soft credit check, unheard of for them to pull hard credit check." -(Jamie W., VW Corporate IL.) More

Not very friendly or accommodating I own a 2916 Crosstrek and love it. I’ve done a lot or upgrades and modifications to it and have been responsible for quite a few others purchasing Su I own a 2916 Crosstrek and love it. I’ve done a lot or upgrades and modifications to it and have been responsible for quite a few others purchasing Subaru’s. I called this dealer and spoke to a salesman about test driving a 2018 Crosstrek. He said sure and to ask for him when I got there. When I arrived I asked for him and when he approached me he asked what my intensions were TODAY, to buy or just to test drive. I told him I wanted to test drive I didn’t plan on purchasing this same day. So, he pawed me off to another guy who want all too friendly. I got to drive the car but in truth if I were to purchase the 2018 (which I might) it will not be from this dealer. How customers are treated is an indication of the management from the top down. I’d have to say the management at Bob Baker is pretty much lacking in customer etiquette. Go somewhere else. More

Excellent customer service Eddie Demeuse showed us the 2016 Subaru we ended up purchasing...His love for the brand and expertise about the vehicle really educated us. He has ow Eddie Demeuse showed us the 2016 Subaru we ended up purchasing...His love for the brand and expertise about the vehicle really educated us. He has owned 7 Subarus! We felt the love from start to finish and are very happy we bought the car! More

Great experience This was my first time buying a new vehicle and it is nerve-racking, but my salesperson (Hugh Stewart) was great to deal with. It didn't feel like he This was my first time buying a new vehicle and it is nerve-racking, but my salesperson (Hugh Stewart) was great to deal with. It didn't feel like he was a salesman trying to make money off of me it felt more like a friend was showing me some cars for sale. If you are considering going to Bob Baker Subaru I would highly recommend seeing Hugh. More

EXCELLENT SERVICE AND FRIENDLY SALES REPS GREAT SALES PERSONAL AND GOT MY JETTA AT A GREAT PRICE.. LIKE MY JETTA AND THE WAY IT .DRIVES. EXCELLENT GAS MILLAGE. ONE THE BEST FEATURES IS THE BAC GREAT SALES PERSONAL AND GOT MY JETTA AT A GREAT PRICE.. LIKE MY JETTA AND THE WAY IT .DRIVES. EXCELLENT GAS MILLAGE. ONE THE BEST FEATURES IS THE BACK UP CAMERA. WISH IT HAD THE AUTOMACTIC STOPPING FEATURE. More

Excellent sales person I had the pleasure to meet and purchase the Subaru Outback on 3 occasions from Eddie Demeuse at Bob Baker Subaru in Carlsbad, CA. Eddie was very profe I had the pleasure to meet and purchase the Subaru Outback on 3 occasions from Eddie Demeuse at Bob Baker Subaru in Carlsbad, CA. Eddie was very professional and polite. I listened to his advices and left each time knowing I made the right decision with my purchases. Wish there were more professionals like him! More

Purchased new car from billy Great salesman. Billy was very knowledgeable about the car we wanted to purchase. Billy gave us the best deal. Will buy from bob baker Subaru again Great salesman. Billy was very knowledgeable about the car we wanted to purchase. Billy gave us the best deal. Will buy from bob baker Subaru again in the future. More

Amazing! Great customer service. Bill Toolen is the best I've ever dealt with. Go see him now for all your Subaru needs. I would recommend him over everyone el Great customer service. Bill Toolen is the best I've ever dealt with. Go see him now for all your Subaru needs. I would recommend him over everyone else at that dealership. More

Service Update We love our 2014 Subaru Outback & Bill Toole is the man to visit. Knowledgeable & Professional. We drove from coast to coast and love the comfort & lu We love our 2014 Subaru Outback & Bill Toole is the man to visit. Knowledgeable & Professional. We drove from coast to coast and love the comfort & luggage space! More

Bryan Driscoll, review We brought my new Forester in for its Xzilon protector. Evelyn set up the appointment for us and everything went just as she had told us. Bryan had We brought my new Forester in for its Xzilon protector. Evelyn set up the appointment for us and everything went just as she had told us. Bryan had promised to go over the operations of the vehicle for me whenever we returned so I reminded them at the service department that I expected this to happen when we returned for the vehicle. At 5:00 pm the Forester was ready for us, but no one had informed Bryan of my request. He was in the middle of a sales conference with another buyer. I was disappointed but understood the importance of a sale. Bryan was considerate enough to give me 10 minutes to keep his promise and I took my Forester home ready to drive. I really appreciate Bryan's thoughtfulness and ability to juggle his time for me even after the people at the service department had not delivered the message and I had not called him personally to let him know that I would be coming in at that time. If you want to be treated like a real person and work with someone who is sensitive to your needs and requests, ask for Bryan Driscoll at Bob Baker Subaru in Carlsbad. Thank you Bryan More