Autonation USA Phoenix

We would never recommend this dealership to anyone. We purchased a used 2012 Lincoln from the Bell Road Autonation in Phoenix earlier this month. We didn't realize a couple issues until the following We purchased a used 2012 Lincoln from the Bell Road Autonation in Phoenix earlier this month. We didn't realize a couple issues until the following day but when we called back to discuss the issues with the dealership, we were told our sales rep would call us back on his next working day (2 days later). Keep in mind they provide a 5-day return policy so that puts us into day 4 by the time we actually get to share the issues with our sales rep (Isaac). You can't speak with the manager on duty because that isn't your sales rep's manager and they work the same days, so you have no choice but wait. The vehicle's brakes were squeaking, both key fobs needed new cases and there was a leak that we wanted checked out. When we were able to discuss it with Isaac (sales rep), he brought it to his manager, Roger and he was informed that they would have it looked it and they would try to get us into a dealership closer to our home. We made the appointment at the Autonation near us and took it to them on the 5th day. We had been informed by Isaac that they would have notes on the vehicle & it would be approved to be looked at/repaired. When we got to that appt, We were told there were no notes and that they would have to order parts to do the repairs therefore, we would be past the 5 days. We then decided to take it back & get the repairs done at the Bell Rd location or we were returning it for a full refund. They agreed to make the repairs and we had to leave the vehicle. We understand parts take time to get and were told we would have it back on Monday or Tuesday and because of the inconvenience they would deliver it to us. It was finally delivered to us Wednesday evening. The frustration comes mostly in how the dealership runs their business. Only your sales rep can assist with anything related to your sale and we believe this is intentional on their part. It gives them a better chance of not having to provide the repairs because you would be past the 5-day return date. It probably also has to do with sales competitions between managers and their sales teams. It is a horrible way to do business and makes the customer feel like the whole experience is shady. Another key factor, no one follows up with you unless you ask/call/leave messages/text etc. but then again you are subject to waiting because they are off that day or with another customer. You never feel like you are the priority! It has been almost a week since the car was returned to us and now we can't get an invoice showing what was repaired on the vehicle. The whole experience was stressful, and we would never recommend this dealership to anyone. More

Svitlana was amazing! She made the process very quick and simple. I highly recommend anyone stopping in to purchase your next new ride!! She made the process very quick and simple. I highly recommend anyone stopping in to purchase your next new ride!! More

I was very pleased with the service I received from AutoNation. The sales man Mike was very helpful and they worked with me in getting a deal on my new forever car. I was able to stay in my budget an AutoNation. The sales man Mike was very helpful and they worked with me in getting a deal on my new forever car. I was able to stay in my budget and I love my new vehicle. Thank you Auto nation I will refer you to all my friends and family ☺️ More

My husband and I experienced great service through the sales guy Justin and finances manager Eduardo they did a great job, but not this other guy named Ali (finance director or so) definitely we will come sales guy Justin and finances manager Eduardo they did a great job, but not this other guy named Ali (finance director or so) definitely we will come back if we need to buy another vehicle but of course we will avoid Ali’s Service. We never purchased any used car from AutoNation before but we did experienced great service with this people I just mentioned. Ali’s attitude was not what We were expecting that day, he seems kind of not happy helping us as well his attitude so rude and not friendly at all. In the past years, we had been buying used cars and brand new ones as well and honestly we never had a person helping us in such bad mood as him, in our opinion everyone is equal but some people think they are the best humans on earth just because they are from another country or another ethnicity… nope it shouldn’t be like that. Thanks for the opportunity to express my opinion. More

Amazing dealership with a great staff. They treat you like a person and not a number. They will make your dream car come true at a rate you can afford. They treat you like a person and not a number. They will make your dream car come true at a rate you can afford. More

Unbelievable service from all, start to finish. I would buy again - 10 stars. Thank you. I would buy again - 10 stars. Thank you. More

Michelle was great. Plenty of other people to help out too, answering questions, sending and signing documents not to mention prepping the car for a Sunday pick up. Eve Plenty of other people to help out too, answering questions, sending and signing documents not to mention prepping the car for a Sunday pick up. Everything went very smoothly. I highly recommend them. More

I just purchased my BMW. The entire team goes above and beyond. I could not have asked for a better experience! Trustworthy, great prices and no hassles! The entire team goes above and beyond. I could not have asked for a better experience! Trustworthy, great prices and no hassles! More

Legna from sales was great to work with, she listens to all my concerns and made sure I was happy with all the numbers. Had a bad experience with Finance team though, he was really upset that I didn't buy all my concerns and made sure I was happy with all the numbers. Had a bad experience with Finance team though, he was really upset that I didn't buy the extended warranty and changed the whole environment and conversation once I denied, really bad experience there but otherwise it's good. More

The whole experience with auto nation was wonderful. Our sales guy, Kasch, was awesome. Very knowledgeable, respectful and a pleasure to deal with. Our sales guy, Kasch, was awesome. Very knowledgeable, respectful and a pleasure to deal with. More