BMW Concord

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW Concord:
I met with Mike, the internet sales manager. I wasn't planning to buy a car that day but he helped me find a car that would work for me. I received prompt, knowledgeable and friendly service.
My next car is going to be a 7 series and I’m going back to Mike, I would suggest you do the same...


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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Concord:
I have had three previous bad experiences with these guys. (1) 1990 735i - They tried to charge me twice for transportation charges. (2) 2002 330i - Bate and Switch, changed the price on delivery $1,000. 3. 2007 335i - Bait and Switch, changed the price on delivery $800.

This time was the worst of all and shame on me for being so stupid. My neighber and I were each buying 2007 3's on a all or nothing deal. I told the internet manager about my first two experiences. My neighbor told him about his one and only previous bad experience. He said, "It will never happen with me." We agreed on the price, signed the orders, wrote the deposit checks, life was good.

Now, it's time to pick up the cars. Oh, demand has changed, so the price now goes up $800 each, take it or we will be happy to sell your cars to someone else. These guys are sleazy liars. Three strikes and you are out. Never, Never, Never Again!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Concord:
A teribble experience. I hope I read all these bad review before I go. They bait you. I reconfirm if they have the car for that price, but you can not verify until visit. This is the old tactics dealer use for decades. All the bad reviews is true, nothing but true. Good review(s), I believe it is come from concord dealer. Do not believe any when they smile and greeting with all the good word.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW Concord:
We have bought what is coming up to be 8 cars from this dealership and this one salesman. We have never had a problem, always given loaner cars when a car was in for service and we are always impressed when we leave. If a car needs service, they'll come pick it up for us at our home or office (nearly 30 minutes away) and leave is with a loaner. Repairs are always done on time and actually fix the problem.

Mike Heller is an absolute gem - he has always been very candid with us and will explain everything to us. He is now a close family friend with whom we are on a first name basis. The best dealership and the best salesman I have ever dealt with...period.

Reading some of the previous reviews about the "buy it or the guy over there will" - it's true, I've seen it happen on numerous occasions. For example, one of our cars was ordered and came in incorrectly so we couldn't take delivery. Within five minutes, the car was sold to another person. I've dealt exclusively with Mike Heller in sales and recommend him to EVERYONE interested in buying a BMW in our area.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Concord:
Drove all the way from Santa Rosa to meet with the sales rep who only met us on a Sunday afternoon if we "were prepared to buy". We were as I was buying my son a new car for college graduation.
Spent almost two hours hunting for the keys to a car we were very interested in.
Never found they keys, and he came up with the excuse that another sales rep was hiding them. Of course he would sell us another car that required we make another 150 mile round trip to pick up the car.
We left very dissapointed in the tactics that were used.
That same evening we purchased a new BMW from another dealership. Better price, and the transaction took only 30 minutes.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Concord:
They changed the price of the car between what was agreed and what they put on the forms. The sales / finance guy increased the price by $2,500 and hid it under financing. Yes, I should have gone through everything with a fine tooth comb, but I was a little sloppy. Not pretty. Did manage to get a refund as the salesperson did back me up. The finance guy is a slime, he didn't appologise instead said, you were getting a great deal, only marking an M3 $2,500 over sticker! MORON! Yes I'm still mad at him.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Concord:
There's something really sleezy and underhanded about these guys. They set me up with this, "take it now or that guy over there wants to buy it". Also, "pay full price because that guy over there wants to buy it." These are the oldest tactics in the book. I invested a LOT of time into the purchase and really feel screwed, in retrospect. Stay away from these people.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Concord:
I visited many dealerships from my ski trip from Tahoe for the X3 or X5, after comparing Neillo (Sacramento), East Bay (Pleasonton), Fremont and Stevens Creek. Concord BMW is the WORST in pricing.
I was greeted by a courteous but experienced/professional (i.e., wicked) sales who seemed to work in non-premium brand dealers.

The pricing in Concord is ridiculous, among all the dealers I visited, they are the only one who put a premium (5K) on the cars in their lot.

The car selection in their lot is very good, and their purchase manager made some very intelligent choices on importing attractive colors and interior combinations. However, their asking price is so high that there is little room for a consumer to negotiate. It is very likely at the end the consumer will pay for MSRP even for not so popular models/combinations.

What I like about this dealership:
- Decor (best I saw)
- Selection

What I don't like about this dealership:
- Pricing
- Cheap sales tactics

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