My Review Of BMW Concord:
I will never recommend this dealership to anyone, especially a female. The salesman didn't even know my name by the end of the deal. He treated me with distain, disrespect, and acted as if I was wasting his time and didn't care if he sold the car or not. I am an educated professional woman that runs my own business, but he was only interested in a deal when my husband came in and sat at the table. From that point on he ignored me and dealt with my husband, even though I was sitting right there and telling him whether I would or would not accept the offer presented. I bought the car - not my husband.
VIP customer service??? That is a joke. I wish I had read the reviews on this site earlier, I would not have come to this BMW and waited for another used 5 series that I wanted to show up at another dealership. I have a sprained ankle and the entire 5 hours I was there I had to get up and hobble over to the other side of the dealership to get my own water. Half the time while waiting for a response on the negotiations the salesman was standing over by the water station watching TV.
Furthermore, while assessing my trade-in bmw, they took the car for a test drive without asking and asking permission if they took my car off the lot. I completely understand the need to assess the vehicle, but would expect they would ask and get permission prior to leaving the lot.
During the deal the salesman lied numerous times. I did my research and knew the MSRP of the vehicle. He claimed the MSRP was higher than it actually was, and totally discounted my compatibles at other BMW dealerships claiming you can't compare two vehicles. I know how you review comparibles...he was not even professional or friendly in looking at me to try and make me feel stupid like I didn't know what I was talking about. He never asked a personal question about me, my husband or 6month old child. He never made eye contact with me, and truly made me feel small and that dealing with a woman was a waste of his time.
Also, after we agreed on a price (which that is the only good point) I did get a good deal on the car, I walked outside to find another salesman trying to sell the car to another couple and they were sitting in the car talking about a test drive!! Seriously.
FINALLY - IF YOU DO BUY A CAR there...make sure you COMPARE the final deal sheet with the contract printed up. I FOUND SEVERAL MISTAKES ON THE FINAL CONTRACT. While the mistake was only $9 a month more a month - it was a mistake that would have cost me over $600.
Makes me question the professional nature of this dealership. I do not trust their word and am taking the vehicle I bought even though it is CPO and have an independent BMW shop give the car a look over so that I can take it to other BMW dealership to fix while under full warranty before anything goes wrong with the car.
DO NOT USE THIS DEALERSHIP.
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12/4/2013 9:18:28 PM
After working with you over the past couple weeks regarding your experience I wanted to apologize once more for the less than desirable experience you had at our dealership. I hope that you are able to recognize that experience was not a reflection of who BMW Concord is or how we do business, but the unfortunate actions of one person, which I assure you has been addressed. We are grateful to be given the opportunity by you to try and restore your trust in us, and The Ultimate Driving Machine you purchased from us.
If there is anything I can do in the future please don’t hesitate to contact me. I can assist you with anything you might need and would gladly do so.
Customer Relations Manager