BMW Concord

The best Salesman I have been buying cars for a long time and I have never met a salesperson like Ken Gonzalves. He is the best!! He is honest and not pushy, provides I have been buying cars for a long time and I have never met a salesperson like Ken Gonzalves. He is the best!! He is honest and not pushy, provides truthful facts only. I felt very comfortable that I received a good deal and the car I bought is the right one. He is very friendly and down the earth. I am the type that keeps going back many times before I decide on a car and I already know his family haha. Thank you Ken, you are a big asset to your dealership and to the whole BMW!!!! P.S. I am sorry I clicked some typo errors on the post sale survey resulting on you not getting a 100%. I feel so horrible and guilty. You should have gotten 100% and that was my fault for the typos. I hope this latest survey will correct my mistake. More

Purchase and tech school Peter Stoumbos was excellent. He has a professional approach to sales and did a good job of demonstrating the vehicle. Great customer service. Brandon Peter Stoumbos was excellent. He has a professional approach to sales and did a good job of demonstrating the vehicle. Great customer service. Brandon the tech genius was most helpful. Great team. More

Best car buying experience ever. Peter Stombos made buying my "new to me" 2013 certified used BMW a very pleasant experience. He is a total pro, knows his products, and was able to a Peter Stombos made buying my "new to me" 2013 certified used BMW a very pleasant experience. He is a total pro, knows his products, and was able to answer all the questions I had. We went for an unforgettable test drive where he demonstrated the many features of this amazing car, and handled all the details of the sale very efficiently. He invited me to return a few days after the sale to answer any questions I had after a few days of driving, and helped me set up the media system. I appreciated his excellent customer care and service. More

First time BMW owner I can't say enough great things about Michael Heller. Additionally, the entire team was fantastic. This is my first BMW ever, and I can't believe how I can't say enough great things about Michael Heller. Additionally, the entire team was fantastic. This is my first BMW ever, and I can't believe how amazing the ride is. I'm in a family with all Mercedes and I just broke the chain because of my wonderful experience with Michael. I will be recommending his services to my colleagues and my family. Thank you Michael, for making my car buying experience painless. I truly value your expertise and kindness. More

great serviced my first BMW and I'm very happy with a great serviced from concord BMW and will be more happy to get a great serviced for a next visit. Thank you!!! my first BMW and I'm very happy with a great serviced from concord BMW and will be more happy to get a great serviced for a next visit. Thank you!!! More

As Always Top Notch As always, whenever I take my car in for service, Amy delivers with top notch service. She truly cares about making sure that my care is taken care of As always, whenever I take my car in for service, Amy delivers with top notch service. She truly cares about making sure that my care is taken care of and that my needs are met. On this last visit, she asked me three different times if there was anything else that I was concerned about. Thankfully this reminded me of a giant pot hole that I had encountered and had been concerned about possible damage. She had it checked out and with the exception of an alignment issue the car was fine. More

tech Amy concord BMW My experience with Amy. Thank you. All I asked was met. I previously had taken my car to the San Jose BMW which kept my car seven days and refus My experience with Amy. Thank you. All I asked was met. I previously had taken my car to the San Jose BMW which kept my car seven days and refused to give me a loaner and I honestly did not know what to expect of Amy. I can honestly say she exeeded my expectations in the attention and service provided to me. She spent about 45 minutes with me and listening to my concerns reguarding malfunction on the car and weird sounds. All my concerns where addressed in a timely manner and I am more than pleased with Amy and her service. I came to address 1 issue and she ended up fixing 7 issues that where all covered under warranty. Again thank you Amy , you can be certain i have found my services technician (Amy) More

Great place to get a CPO BMW We are very happy with our experience. Wendy is a great help and the dealership has the best certified pre-owned BMW inventory. Highly recommended. We are very happy with our experience. Wendy is a great help and the dealership has the best certified pre-owned BMW inventory. Highly recommended. More

Rushed and on our way I e-mailed, then called one of the internet sales manager to look at a used Honda Pilot. When I arrived at the BMW dealership I met the internet sal I e-mailed, then called one of the internet sales manager to look at a used Honda Pilot. When I arrived at the BMW dealership I met the internet salesmen, he had the vehicle out back to look at. It was clean and ready to drive. I told him I had a trade in and he sighed and said ok. Didn't bother to ask the make or model. He walked a good 20 ft in front of me and my father in law. Did not ask one question ie. How did you find us? Where are you from etc. We noticed on the price list there was a navigation system listed. But there was no navigation system in the Pilot. We brought this to the salesmen attention and he just shrugged and said oh. Took a quick drive, he said Ill keep in touch via internet and walked off. We felt very rushed and a very pushed out the door. More

Amy is always ready to go out of way to help and suggest !! Amy is the best and very confident, I come because of hern!! She went over each option and what wS to be done and was respectful of my decisions and Amy is the best and very confident, I come because of hern!! She went over each option and what wS to be done and was respectful of my decisions and not pushing More