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BMW Of Columbia

Columbia, SC

Overview
Reviews
Vehicles
4.5
798 Reviews
Call Dealership (803) 404-5400
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5919 Two Notch Rd

Columbia, SC

29223

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Showing 798 reviews

April 25, 2024

The service department was very friendly and helpful. They kept me informed throughout the process. More

by Girick13
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lionel Hernandez, Service Department
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Helpful
April 18, 2024

Staff is nice and clean showroom. You’re comfortable while waiting for service on your vehicle More

by Deshoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Apr 19, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 17, 2024

My experience was great. very fast and extremely happy about the time. I was in and out. More

by rstockwell0611
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Service Department
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Apr 19, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 16, 2024

Great customer service, great experience with the service that I needed for my vehicle, great communication between myself and the service representative. More

by marlana29108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demetics , Service Department
Report | Print
Apr 19, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 15, 2024

great experience will visit agai will recommend to others Mr Baker gave good advice and what need to done More

by alvaniaburrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mr Baker
Report | Print
Apr 16, 2024 -

BMW Of Columbia responded

It's fantastic to hear that you had a great experience and that Mr Baker provided good assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 10, 2024

I booked an appointment for an oil change. It was completed within an hour. Very satisfied and what I expected from my visit. Loved that my car was washed afterward! The people are nice and fr More

by PMO_princess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demetris, Jeremy Easterling, Service Department, Zac Cariens
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Apr 12, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had a satisfying experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 07, 2024

Great to deal with, I liked the video of the car sent by the technician and had a good experience with the service advisor More

by leo31jsims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Martin , Service Department
Report | Print
Apr 10, 2024 -

BMW Of Columbia responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 05, 2024

Dealership personnel are always friendly and quick to ask if you need assistance. Tony was my Service Advisor for this visit. Quick to check me in, and listened to what I said. Car was ready in a reasonable More

by rgtodd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Apr 10, 2024 -

BMW Of Columbia responded

It's fantastic to hear that you had a great experience and that Tony provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 04, 2024

My service advisor Lionel was great! He went above and beyond to assist me with my needs. More

by Bhenderson430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lionel , Service Department
Report | Print
Apr 06, 2024 -

BMW Of Columbia responded

It's fantastic to hear that you had a great experience and that Lionel provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 01, 2024

The service department was unprofessional, uncommunicative, and difficult to interact with. They have poor customer service skills and acumen. I was completely disappointed, dissatisfied, and More

by terranced53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea, Service Department
Report | Print
Apr 03, 2024 -

BMW Of Columbia responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 03, 2024 -

BMW Of Columbia responded

Terranced53, Thank you for your feedback about this because this should not have happened and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Sam Reynolds General Manager samreynolds@Group1Auto.com

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