BMW Peabody

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Alex Dytko

My Review of BMW Peabody:
Excellent service. I walked in with a specific vehicle in mind that I had seen on the website. Within 45 minutes, I had driven the car (2007 530 xi) and purchased it. It was the best car buying experience I have ever had, bar NONE! A smooth, no hassle transaction. Thank you!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jamie McCoy

My Review of BMW Peabody:
I bought my 325 wagon from Jamie McCoy. His customer service and attention to detail is second to none. I found the purchase experience to be smooth and trouble free. I even received a bouquet of flowers when the car was ready for me to pick up.
Even more impressive is the service post purchase - Jamie called me to remind me that the car was due for a service and then proceeded to pick up the car and deliver it back to me within 24 hours, leaving me with a 5 Series loaner to use. While he serviced my car he also had the car inspected for me and even filled up the tank. Now that is service! For me this is even more valuable than the purchase experience itself.
Highly recommend working with Jamie.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jamie McCoy

My Review of BMW Peabody:
I appreciate the personal attention provided by Jamie who I dealt with initially in my purchase, and who has been attentive and pro-active since being a BMW customer for servicr related matters.

I would recommend this dealership in the future and intend to go back there for future BMW purchases.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Barkhouse

My Review of BMW Peabody:
We bought a car a couple of months ago and I'd like to note that Kevin was absolutely great.

We went in to buy a fully loaded '07 328xi still under factory warranty (and all the CPO warranty remaining). Kevin was both very help full during the test drives and answered all the questions we had both about the car and service options. We never felt rushed nor was there any salesman tactics to try and up sell or give us something we didn't want.

While we were bargaining on the price, he was up front didn't play the usual dealer games (we had been to Herb Chambers and Norwood before hand, both were less then stellar to say the least). We settled on a price and they agreed to hold the car for us till the following weekend. In fact, Kevin was nice enough to come pick us from Arlington (about 25 miles) on the day of the delivery.

All in all, great service, very courteous and highly professional - I'd recommend Kevin and BMW Peabody to anyone.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Vin McCauley & John Pirotte

My Review of BMW Peabody:
The sleaziest sales staff I've seen in a long time. I’ve explained that I was an existing customer and that I was seeking a good deal in a new car, after all they would get to service my car for years to come and they would make money in the process. Do you know what Vin McCauley replied? “Yeah, I know that, but I personally don’t make any money out of servicing your car”. In summary, the dealership’s sales staff don’t care about customers, or about their own employer (dealership) whatsoever. They only care about their own sales commission. I recommend shopping around anywhere but in this dealership. Awful experience!!!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jamie McCoy

My Review of BMW Peabody:
I recently purchased a CPO 3 Series from BMW Peabody. It was my first BMW purchase. Unable to decide between a 3 Series sedan or X Series SUV, I test drove both. Jamie was extremely helpful pointing out the advantages/disadvantages of both vehicles, but never subjected me to the "hard sell". There was never a hard sales pitch or pressure to purchase a vehicle.

Jamie is the true professional, he knows when to talk, and when to let the car do the talking.

In addition, during the purchase and subsequent paperwork process all other members of BMW Peabody were professional and courteous. It was a great experience!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Flavio and Dan Chase

My Review of BMW Peabody:
We came up from Wareham, Ma to look at a 325i that we saw online. Going in we expected the usual "car salesman" pitch, but received the opposite. Our Sales rep was professional, friendly and answered all/any questions that we had. The whole experience was like no other that we had ever received!!! It was a no hassle, fast, stress free transaction. Who knew buying a car was so simple! Even the financial adviser was great to deal with. We truly did get the BMW experience and are in love with our new car! Thanks Flavio and Dan for making our first and definitely not our last BMW purchase enjoyable!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Heffron ROCKS!

My Review of BMW Peabody:
Matt Heffron continues is one of the best service advisors I've dealt with at ANY dealership. He's prompt at setting up appointments, great at making sure everything is in place, and calls you promptly when service is complete or requires additional attention. Thanks for making the service experience the best!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jamie McCoy

My Review of BMW Peabody:
Jamie, our client advisor, was very knowledgeable about the different models and financing options we were interested in. He was extremely helpful in arranging test drives--even bringing the car to our door to give the model of our choice a final test before agreeing to the purchase. The delivery went very smoothly with the car in perfect condition, a full explanation of all operations and even a wonderful thank you present from Jamie for doing business with the dealer. We have leased other vehicles from this dealership before and have been very pleased with the sales and service experiences. For our next car, a call to Jamie will be the first call we make.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jamie McCoy

My Review of BMW Peabody:
Jamie was a consumate professional throughout my buying experience. He was responsive, infomative and always answered calls immediately or returned messages promptly. He treated me as I was his #1 customer. Great experience. Great Client Advisor.

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