BMW Peabody

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jamie McCoy

My Review of BMW Peabody:
Jamie and this dealership came highly recommended by family members. I was not dissapppointed. I recently leased a new 3 series. Jamie is very straightforward and easy to deal with. The car-buying process was as easy as I could have expected.

I would highly recommend BMW of Peabody and Jamie McCoy in particular.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jamie McCoy

My Review of BMW Peabody:
I went to BMW of Peabody after a less than acceptable experience at a BWM dealership 2 miles from my house. I had such a great experience in Peabody that I have recommended Jamie to two friends who also bought their BMW from him. He and the dealership really go out of their way to make sure you have a first class experience. They also take very good care of you once you leave.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jamie McCoy

My Review of BMW Peabody:
After visiting 2 other local dealers, I found that the service from Jamie McCoy at BMW of Peabody far exceeded the caliber of the other dealers and their employees. Jamie was helpful and honest from our first introduction. Although my relationship with BMW of Peabody has been brief, I am already extremely appreciative and overly impressed with their level of service. I would highly recommend Jamie and his colleagues to others interested in purchasing a BMW.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Chase

My Review of BMW Peabody:
I bought my new 2009 BMW 328xi from the BMW Peabody location and have to say this is the first time I bought a new car at a dealership and actually enjoyed it. Most dealerships have reputations for making the experience a nightmare, but BMW Peabody was absolutely wonderful to work with. They did not pressure me, spent a ton of time with me to explain my options and the various vehicles I looked at, and were easy to negotiate with. The closing process was quick and friendly, and they delivered the car personnaly to my residence the following day while also accompanying me to the town hall to ensure I had no trouble getting it registered. OUTSTANDING place to buy a car and I highly recommend you check out this location if you are looking for a new or used BMW. Special thanks to Dan Chase, my salesperson, who was a true pleasure. I don't think I would have bought the car that day without the people that were there to make the experience so great.

Thank you!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: several

My Review of BMW Peabody:
I have brought my car in for service on several occasions. Some for regular scheduled maintenance, once for "weird," intermittent "problem". Everyone on staff took time to listen and were willing to go beyond my expectations to make things right. It's refreshing to feel that service staff is there to serve customers. I have spoken to more than a few people there, and I can't single out anyone in particular for praise because everyone had done his/her part. While any company has at least one person who is friendly and has a great attitude, consistency of experience over long period of time is the real differentiating factor.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Barkhouse

My Review of BMW Peabody:
I ordered an '09 335i from Kevin in early April. The car was in production within a few days and arrived at the dealership in mid-May. (I think the process was under 6 weeks which is truly amazing). Knowing I was interested in the entire process of ordering the car, Kevin would send almost daily status updates.

Kevin went out of his way to let me take delivery on Saturday. This let me show off my car to family and friends at memorial day cookouts. It was great.

There are a few cosmetic changes I wanted to make to the car and Kevin has been a great help with ordering the parts and recommending places.

The price was fair with 0 hassle. Their fees are very reasonable (almost 30% less than the documentation fee I paid for a new Civic recently). Overall, it was a great experience. I'd expect good service when spending the money a BMW costs but I'd say Kevin went above what I would have expected.

BMW of Peabody is about a 25 mile drive from my home. I think it is worth the drive especially since their service department will give out car loaners without hassle.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 1

My Review of BMW Peabody:
My experience with Jamie McCoy at BMW of Peabody was spectacular. I special ordered my new vehicle and Jamie kept me up to date with the progress the car was making at the factory, in transit and at the dealership. During the sales process he was very professional and always upfront and honest about exactly what he could do for me. It was the most enjoyable experience I've ever had buying a vehicle, he made it extremely easy and I never had to worry about getting ripped off.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jamie McCoy and Kay in Service

My Review of BMW Peabody:
We have been a customers of BMW of Peabody for 11 years and in all this time this dealership has never disappointed us either in service or sales. What we do find is when we compare our experience at BMW of Peabody to other dealerships, the others do not make the cut. In sales Jamie will find the car you want at the price you want to pay. And in service, Kay will make sure your car is working to perfection.

Sincerely,
Mona and Bruce Bond

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Barkhouse

My Review of BMW Peabody:
My son and I recently went "shopping" for a car for me and ended up at BMW Peabody. We never have experienced such outstanding customer service as we did there. Kevin Barkhouse couldn't have been more professional. He answered all questions thoroughly, was very friendly, offered helpful suggestions and took his time with us. There was absolutely no pressure to buy. His overview of the car I purchased (a Preowned)was extremely thorough. The car itself was so immaculate you'd think it was brand new.
Kevin has since called and offered his services. My son and I are so impressed with him. He certainly is an asset to BMW Peabody. Can't praise them enough.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Vin and other salesperson

My Review of BMW Peabody:
I have never had a worse experience at any dealership. Unprofessional and unhelpful. From the moment I walked in, the staff were unwelcoming and did not attempt to work with me to simply see a car I was interested in. I was told, "there's some on the lot." I was even encouraged to visit other dealerships and maybe find other cars of interest! Wow! After emailing the gen mgr Vin of my experience, he in fact emailed to apologize but alluded to the fact that "if my experience was in fact true" he would like to action. I would never recommend this dealership to anyone - buy elsewhere!

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