BMW Seattle

Reason for Visit: Service

I recommend this dealer: Yes

My Review of BMW Seattle:
Brought my 840 in for it's annual service and am very happy with the service. The staff was prompt, courteous and competent. They had my car finished by the promised time, met the estimate within dollars and even honored my 10% discount for being a BMW CCA member.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of BMW Seattle:
Special ordered my car in July '06, it was delivered in Sept '06. My sales rep was FANTASTIC. He compiled a collection of printouts showing production status for me over the 2 months waiting period. When the car arrived, he got me into the warehouse to take pictures of it before it was prepped. When it was ready for delivery, he did a very thorough walkthrough with me.

Since getting the car, I have had it in for its first service (1200 miles) and that went flawlessly. I have since had one minor warranty item addressed - again, without flaw.

The folks at this dealership are all positive, friendly and accomodating.

There is no question that I'd buy from these guys again. I echo the comments below about the great service area that is clean and open to the customers.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW Seattle:
I came in to purchase a new 3-series. The sales person was friendly and tried to work towards a solution.

However, the sales manager who I talked to was very rude when trying to negotiate a price. Essentially, he would not budge, and would try to change the subject to why I needed to buy a BMW regardless of price. He tries passive aggressive tactics to say if I didn't pay what they ask for, then "should I really be driving a BMW?" That doesn't make sense.

I felt very unwelcome after that event. I would expect much more from a dealership selling BMWs. The dealership did not live up to the car's reputation.

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Reason for Visit: Service

I recommend this dealer: No

My Review of BMW Seattle:
Service Department is very nice there... I prefer it to dirty and arrogant BMW of Bellevue... Repair floor is opened for observation and You can actually watch what they are doing with Your car. Because of that everything is sparkling clean there... Technician are professional and listening... Management is friendly and ready to reasonably resolve any problem.
Only once had minor problem with soap spots from their washing service (bad rinsing caused visible white spots on my paint) after some reasonable negotiation the manager agreed to pay Park-Place Detailing for relatively expencive removal process that didn't involved the polishing (manual cleaning with vinegar)... On any choice between the Bellevue and Seattle deallership service dep. I would go Seattle without second thought. The only better place is East Side Bavarian but they are independent and can't perform warranty repairs/service.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Seattle:
I was trying to order a car for my father. ok, i'm not that young. It's just that my father works oversea, and didn't have the time. I knew what car and options I was going to get, and wasn't looking for any discounts. Basically anyone could close this deal instantly. I stood in the middle of the showroom for 15min and nobody came to talk to me. Finally this internet rep &quot;called&quot; me over to his desk asked me what I want. I didn't want to give the deal to him because his attitude was bad, so I asked him something about the car, and told him that I'm not sure if my father wants to wait for a new one or just take one off the lot. Before I left, he used his finger, pointed at his business cards on his desk, and said &quot;take one&quot;. Car salesman.<br><br>My father's company makes parts for BMW. He meets with BMW engineers and QCs all the time. He tells this story everytime when he take a new BMW staff to dinner, just to let them how their products are being presented.<br><br>

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Seattle:
Was planning on purchasing my 3rd car from them. So far I've been shifted from one salesperson to another salesperson. Put down a deposit on an incoming car but after repeated phone calls and emails to the salesperson to confirm numbers &amp; delivery I've recieved no response. Now I look at their inventory online and it looks like the car I was going to purchase is listed. Maybe a little more effort on their part would show that they are serious about selling cars.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of BMW Seattle:
This is what a car buying experience is supposed to be. Before we left the showroom, we had met every manager in the place. There was a placard welcoming us on a stand in front of our new , and cordoned offf Z4, with our names on it.(OK 30 second with a laser printer, but it was a cool touch. My wife was stunned.<br><br>They were polite, went through all the details twice, didn't try sell me any BS extended warrranty, and did exactly what and when theysaid they would. A class at all the way. Oh, and they had the car, color and interior I wanted,k in stock.<br><br>THEIR PRICE WAS WITHIN $10 OF MY BEST ESTIMATE.

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