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BMW and Mazda of Crystal Lake
Crystal Lake, IL
609 Reviews
For nearly 30 years, we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 609 reviews
March 01, 2021
Michelle Canova made buying a car easy, and the folks at Anderson BMW definitely went the extra mile to make sure we were taken care of! After we put our purchase on hold back in October, Michelle continued Anderson BMW definitely went the extra mile to make sure we were taken care of! After we put our purchase on hold back in October, Michelle continued to search for the perfect Jeep that fit our budget. When we arrived at the dealership to test-drive it, they had it cleaned and ready to go. They even took our current Jeep for a quick wash while we were gone! From start to finish, this was the least stressful car buying experience we ever had! Thank You, we definitely will be buying again in the future! More
by Vinniepatti
February 28, 2021
Great team to work with. We were in and out. Jordan was wonderful to work with. Very friendly, understood what we wanted, was willing to work with what we needed. wonderful to work with. Very friendly, understood what we wanted, was willing to work with what we needed. More
by Rosendojm
Employees Worked With
Other Employees :
Alex Silva, Jordan Acevedo, Denise Duet
February 21, 2021
I was overall pleased with my experience. Ethan was great to work with! I was concerned that the financial debarment was not wearing a mask while working with me. Very happy with my Mazda. to work with! I was concerned that the financial debarment was not wearing a mask while working with me. Very happy with my Mazda. More
by Erin
Employees Worked With
Ethan Vange
February 17, 2021
Ralph and Bill were very patient with us and did a fantastic job answering all our questions and made the overall process easy and enjoyable. fantastic job answering all our questions and made the overall process easy and enjoyable. More
by Jen
Employees Worked With
Bill Black, Ralph Sidorowicz
February 17, 2021
I had a wonderful experience with Julian in sales and Denise in finance. Easiest and smoothest car buying experience I have ever had. Thank you! Denise in finance. Easiest and smoothest car buying experience I have ever had. Thank you! More
by Shannonsaenz
Employees Worked With
Julian Dorado, Denise Duet
February 16, 2021
Borderline deceptive sales tactics. Confirm they have and can produce what they tell you, do not rely on their word, it's worth nothing. Recently I was in the market for a new car. I was very interested in can produce what they tell you, do not rely on their word, it's worth nothing. Recently I was in the market for a new car. I was very interested in a new BMW M2 Competition. BMW of Crystal Lake "had" the car I wanted and we agreed on a great deal. All that was left for them to do was produce the car. You see they did not have the car, they were going to make a dealer trade for it. This process was on-going for over 2 weeks. In that time I worked first with Julian Dorado and then because of a lack of communcation I worked with Heather Lublink (communication with Heather was no better). I was ready to seal the deal, buy the car! but no car was available. Heather was "trying to get this dealer trade done asap" then "I have made contact with this dealer and am working out trade solutions" This went on for 3 days until I found out from the dealer that had just had "the car" delivered that. The car Heather was "trying to get this dealer trade done asap" with was a customer order car, it was never available for a dealer trade, it was spoken for months ago when the customer placed their order. Crystal Lake BMW / Heather Lublink strung me along for over 2 weeks on the promise of a car they could never have produced, maybe they were trying to find a car they could sell me in that time and wanted to stall me? However, in that time another dealer I was working with that actually had an M2 sold the car, so I missed out on that thanks to Crystal Lake BMW. I cannot recommend Crystal Lake BMW at all based on my experience. I did work with Nick Faciano on my car for trade-in and found Nick to be straight and honest. Nick was a pleasure to deal with. The sales side of the business, not so much. More
by pogored42
Employees Worked With
Other Employees :
Julian Dorado, Jim Marrie
February 16, 2021
I would like to thank Denise Duet for kindness and assistance in going the extra mile to provide a copy of my new car order and documentation of sales tax for federal income tax purposes. It was very assistance in going the extra mile to provide a copy of my new car order and documentation of sales tax for federal income tax purposes. It was very much appreciated. More
by marymsm1951
Employees Worked With
Denise Duet
February 06, 2021
Truly a great dealership to work with. I have purchased several vehicles from them! The whole team went out of their way to make this deal happen again several vehicles from them! The whole team went out of their way to make this deal happen again More
by RQGALAXY
Employees Worked With
Other Employees :
Bill Black, Denise Duet
February 06, 2021
Went to buy my son his first car. Have never purchased a car here but most definitely would again. Ralph was great. No pressure and so friendly. The whole experience from start to finish was a pleasant one. car here but most definitely would again. Ralph was great. No pressure and so friendly. The whole experience from start to finish was a pleasant one. Would highly recommend Ralph and this dealership! More
by Pattycake72
Employees Worked With
Denise Duet, Ralph Sidorowicz
February 06, 2021
This was the fastest and easiest car purchase I have ever experienced. Ralph was very knowledgeable about the car I was buying. I already came in with my "car" filter. Ralph was super friendly and he was upf experienced. Ralph was very knowledgeable about the car I was buying. I already came in with my "car" filter. Ralph was super friendly and he was upfront and honest. Thanks Ralph. Hope to visit soon. More
by psmteja
Employees Worked With
Ralph Sidorowicz
