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BMW and Mazda of Crystal Lake
Crystal Lake, IL
610 Reviews
Since 1983 we've been a family-owned and operated business – and it shows. Whether you work with our sales, service, or financial teams, you will experience unrivaled customer service every step of the way. Why? Because we strive for every customer to leave our dealership satisfied.
We offer free car-washes for as long as you own your vehicle, pick up and delivery service and a free shuttle.
We understand that the customer is our first priority and motivator. Every day we strive to make auto easy for you!
When you visit us, you’re sure to find what you’re looking for. In addition to our award-winning service department, our dealership offers a wide array of new, pre-owned, and certified pre-owned vehicle. We do our best to make sure you find the perfect fit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 610 reviews
October 16, 2020
I really enjoy my new Mazda CX5. James is friendly, and very helpful. I am very happy with my purchase. Excellent service from everyone! Thanks. very helpful. I am very happy with my purchase. Excellent service from everyone! Thanks. More
by wiener90
October 01, 2020
Leah Ruscitti is the best salesperson I have ever dealt with and I will buy more Mazda cars from this dealership. I am totally happy with their service and their honesty in dealing with me and my family. I with and I will buy more Mazda cars from this dealership. I am totally happy with their service and their honesty in dealing with me and my family. I would give them a 10 out of 10 for their professionalism ! More
by James.arlington52@icloud.com
Employees Worked With
Other Employees :
Rich Spears, Katie Spencer
September 21, 2020
First time car buyer and Ethan vange made it easy. Walked in, test drove, signed for finance and out with a shiny new car in a hour.wouls recommend Crystal lake mazda for a new car and ask for Ethan Vange. in, test drove, signed for finance and out with a shiny new car in a hour.wouls recommend Crystal lake mazda for a new car and ask for Ethan Vange. More
by hallocv14
September 14, 2020
Michelle was wonderful to work with. She took her time Michelle was wonderful to work with. She took her time to find me the right car for me and gave me top notch customer service. Michelle was wonderful to work with. She took her time to find me the right car for me and gave me top notch customer service. More
by rose.scherb
September 13, 2020
James and Dan were such a great help! 8 never thought that purchasing my first car could be as painless as this experience. Thank you all at Mazda! that purchasing my first car could be as painless as this experience. Thank you all at Mazda! More
by Carrierjohnson20
September 09, 2020
At the beginning there were some unforeseen difficulties, but with a team effort, James Orton and Rich Spears saved the day and we got the car we wanted. Five stars Bruce and Nancy D but with a team effort, James Orton and Rich Spears saved the day and we got the car we wanted. Five stars Bruce and Nancy D More
by Bruce D
September 02, 2020
Julian was a huge help. He answered all of our questions and wasn’t too pushy. We appreciated the experience! We were happy with the deal they gave us and customer service we experienced. and wasn’t too pushy. We appreciated the experience! We were happy with the deal they gave us and customer service we experienced. More
by Satisfied customer
Employees Worked With
Rich Spears, Julian Dorado
September 01, 2020
They were awesome!! Julian was super professional, kind, patient and informative. He needs a raise. Dan was also wonderful! They were so helpful and hospitable. I would highly recommend anyone to buy a car patient and informative. He needs a raise. Dan was also wonderful! They were so helpful and hospitable. I would highly recommend anyone to buy a car from Julian. More
by afrugoli4
August 31, 2020
Jordan and the rest of the staff were extremely helpful. Jordan answered all my questions and I left with my dream car. I recommend coming here for your next vehicle purchase. Jordan answered all my questions and I left with my dream car. I recommend coming here for your next vehicle purchase. More
by rosella
Employees Worked With
Rich Spears, Jordan Acevedo
August 30, 2020
Jordan was super helpful, honest and great to work with! Everyone including finance was nice and great to work with. Never felt taken advantage of or pressured. Love my new Mazda! Everyone including finance was nice and great to work with. Never felt taken advantage of or pressured. Love my new Mazda! More
by ellenbrunner44
Employees Worked With
Rich Spears, Jordan Acevedo
