James Orton

Outstanding dealership to work with. James Orton provided world class service and can’t recommend him enough. I highly recommend this dealership. Great people to deal with. James Orton provided world class service and can’t recommend him enough. I highly recommend this dealership. Great people to deal with. More

Helpful 0

Report | Print

My husband brought me to see James at Anderson -because he had purchased two other vehicles from him, one recently. I was attempting to use the replacement value of my car, as it was hit in an accident an he had purchased two other vehicles from him, one recently. I was attempting to use the replacement value of my car, as it was hit in an accident and I wanted to stick with the allotted payout budget. James had several options and I opted for a older model, luxury vehicle that was a trade in. It looked beautifully maintained and their detailing team did a superb job -it was spotless. They put some work into it and checked everything out. I am hoping to get a few good years out of my vehicle and appreciated the time effort and stress-free environment. And the car was completely in my replacement budget. Thank you for the time, attention and service. More

Helpful 0

Report | Print

Like having a picnic with my family. Will met me and listened to my needs and driving habits and concerns. He knew what I wanted and stayed in touch until he found my car. He called, I s Will met me and listened to my needs and driving habits and concerns. He knew what I wanted and stayed in touch until he found my car. He called, I stopped in, car was exactly what I wanted and needed. I bought the car. Dan helped facilitate the entire process. Getting to know many of the associates like Michelle and James especially in understanding vehicle features made it a kinda family friendship adventure. Will was the keystone for my successful car experience. I thank him and the entire Anderson Mazda team. One stop shopping indeed. I look forward to their customer service on my Mazda CX30. More

Helpful 0

Report | Print

Excellent Service By Everyone. I felt welcomed and taken care of. I would recommend Mazda Dealership Of Crystal lake for your choice of car I felt welcomed and taken care of. I would recommend Mazda Dealership Of Crystal lake for your choice of car More

Helpful 0

Report | Print

Everyone at this dealership was very friendly and helpful. I had a great experience there. helpful. I had a great experience there. More

Helpful 0

Report | Print

James was just AWESOME to work with. .. He facilitated the whole process and made it go simple, answering every single questions, showing all the options possible. Just a pleasure to work .. He facilitated the whole process and made it go simple, answering every single questions, showing all the options possible. Just a pleasure to work with! THANKS! More

Helpful 0

Report | Print

Despite the long drive to get to that dealership, it was definitely worth it. The facility, including service center, was clean, neat, and well organised. The upper management, sales and finance team was im definitely worth it. The facility, including service center, was clean, neat, and well organised. The upper management, sales and finance team was impeccably civil, courteous and professional. I’ve never been treated that well during any previous purchases of BMWs over two decades of owning this Brand of cars. For me personally, I would willingly derive my new BMW there for service even though the distance is relatively prohibitive. This dealership is a”hidden gem” in Chicago land and I encourage all interested in purchasing BMWs to visit its showroom. More

Helpful 0

Report | Print

Great service all around! Starting with Leah in online sales, to James and Heather in Sales and Mike in Finance. Very happy with the vehicle and the hassle-free process. Very Starting with Leah in online sales, to James and Heather in Sales and Mike in Finance. Very happy with the vehicle and the hassle-free process. Very professional associates! More

Helpful 0

Report | Print

Never had such a groundbreakingly flawless experience from top to bottom everyone was so genuine kinda and nice no one was pushy no one was rushing it was just genuinely nicer people who cared about maki from top to bottom everyone was so genuine kinda and nice no one was pushy no one was rushing it was just genuinely nicer people who cared about making you happy and Ralph the salesman will forever be my go to guy. Unbelievable salesman and even better guy More

Helpful 0

Report | Print

One of the best dealership experiences I've had was with BMW of Crystal Lake. There are 5+ BMW dealerships in my area, but I chose to purchase my X5M from BMW of Crystal Lake (about 800 miles away from BMW of Crystal Lake. There are 5+ BMW dealerships in my area, but I chose to purchase my X5M from BMW of Crystal Lake (about 800 miles away from me). I called out of the blue to inquire about one in stock, and the salesman, James Orton, was very responsive and shared a few details. I then worked with James & their sales manager, Heather Lublink, over the next week regarding pricing, general questions, financing, etc. Heather & James were extremely accommodating, responsive, and transparent. We reached a deal rather painlessly & I flew in to pick up the car about 2 weeks after the first call. The finance manager, Mike, was also wonderful to work with. He was straight forward, honest, and knowledgeable. Their BMW genius, Devon, was extremely professional and helpful during my airport pickup. Everyone at BMW of Crystal Lake was professional, accommodating, respectful, considerate, and just overall good people. Every negotiation felt like a normal conversation & I could tell they actually cared about my business and satisfaction. Most dealerships treated me like a nobody. Not this one! I really enjoyed working with them & getting to know everyone throughout the process. They all seemed just as excited as I was to take delivery! Big thanks to James, Heather, Mike, Devon, and everyone else involved in my X5M purchase/delivery & making it such a special day! Everyone truly went above & beyond - and it showed. I'll definitely be back for my next BMW; regardless of distance. More

Helpful 0

Report | Print