James Orton

Made an appointment to go see a car I had been looking at. Went in to purchase today. Absolutely was treated horribly and highly disappointed with salesman and never even got to speak with manager or fina at. Went in to purchase today. Absolutely was treated horribly and highly disappointed with salesman and never even got to speak with manager or finance team. Salesman must’ve said to us over 10 times to just go home and he’d call us if and when he found out more. Spent over 4 hrs there, wanted to leave with the car. Found something wrong with the car and problem was verified by their mechanic-dealership refused to fix the issue and let us just go home. Couldn’t give us price of warranty there until a couple hours later when I got a call with pricing. ALSO-WRONG PRICING WAS ADVERTISED ON FACEBOOK MARKETPLACE. PRICE WAS NOT SAME AS LISTED ON WEBSITE. THEN, SOON AFTER I RECEIVED THE WARRANTY PRICING THE PRICE WAS AGAIN CHANGED TO A HIGHER PRICING. Pricing went from 21,700 to 22,500 and then to 22,665 So terrible and so unethical. More

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Everyone at Anderson was helpful and welcoming, especially our salesperson Oscar! They answered all of our questions and made sure we knew all of our options—definitely recommend. especially our salesperson Oscar! They answered all of our questions and made sure we knew all of our options—definitely recommend. More

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Excellent service. Good follow up and communication. Really worked hard to meet customers expectations. Definitely would recommend Mazda! Good follow up and communication. Really worked hard to meet customers expectations. Definitely would recommend Mazda! More

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Great experience! From the sales team to the finance team. I would highly recommend BMW of Crystal Lake. From the sales team to the finance team. I would highly recommend BMW of Crystal Lake. More

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I've been a loyal Mazda customer for years, and this marks my 4th purchase from this dealership. The service was outstanding as always! James Orton was incredibly helpful and informative throughout the marks my 4th purchase from this dealership. The service was outstanding as always! James Orton was incredibly helpful and informative throughout the process. The rest of the staff were friendly, professional, and made the experience smooth and enjoyable. Highly recommend this team! More

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Easy going sales approach. Great atmosphere. Nice selection of cars. Simple buying process made very easy by all involved. Great atmosphere. Nice selection of cars. Simple buying process made very easy by all involved. More

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He cares about You…Getting the Best Deal and the Best Customer Service!!! That was our experience and we would go to him again. Customer Service!!! That was our experience and we would go to him again. More

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Crystal Lake BMW is a very professional tet persobal store. The prople there are helpful, and knowledgeable. We have bought several cars there, and have always been aatisfied with the service we have re store. The prople there are helpful, and knowledgeable. We have bought several cars there, and have always been aatisfied with the service we have received. More

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We have been with BMW of Crystal Lake for over 20 years: leasing, buying, and servicing our many X3s. In all that time James Orton has been our sales rep., service contact, financial advisor, and trusted fr leasing, buying, and servicing our many X3s. In all that time James Orton has been our sales rep., service contact, financial advisor, and trusted friend. Even when he is working hard on sales events, he always takes the time to accommodate our needs and limitations, and he never makes any request seem like a bother. Not only can he tell you anything you want to know about these complex vehicles, you come away feeling you actually learned something! He is the biggest reason we have stayed with BMW of Crystal Lake for over two decades. (The X3s are great, too! ) Ed and Nancy Ponczek More

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I had an outstanding experience at BMW of Crystal Lake. From start to finish, everything was smooth and stress-free. My salesperson, James, was exceptional – knowledgeable, honest, and truly helpful. He gu From start to finish, everything was smooth and stress-free. My salesperson, James, was exceptional – knowledgeable, honest, and truly helpful. He guided me through the selection process with ease, answered all of my questions thoroughly, and made sure I felt confident in my decision. The trade-in and purchase process could not have been easier. The finance team was professional and efficient, making the paperwork simple and transparent. The service department has also been wonderful, adding to my confidence in choosing this dealership. Overall, it was a very pleasant experience, and I couldn’t be happier with my new X2 M35i BMW. This will absolutely be my dealership for all future purchases More

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