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BMW of Arlington

Arlington, TX

Overview
Reviews
Vehicles
4.3
901 Reviews
Call Dealership (817) 436-5700
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1105 East Lamar Boulevard

Arlington, TX

76011

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Showing 901 reviews

May 05, 2024

The service department does a really great job with communicating what you exact need. Timely service - Great results! More

by L. A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron
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Helpful
May 05, 2024

Very nice location, service is quick, the people are a pleasure. I had a great experience. Myron was fantastic to work with. More

by aprofenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron, Mott
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May 05, 2024

Unfortunately, my experience with BMW Arlington was incredibly disappointing and frustrating. As an African-American Black woman, I felt disrespected and discriminated against by the manager, Hany, dur More

by SC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hany, Tim, Greg
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May 01, 2024

Friendly people, clean facility, prompt in and out service, honest, professional, courteous, respectful, visually appealing More

by debwoody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian was my service manager not Marcus
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May 01, 2024 -

debwoody responded

I tried to do a review using the Edmund’s link but it got all botched up ….i couldn’t get into my Google account after writing it in order to send it so I think that review got lost. Anyway, I had a great experience today working with Christian, my service manager and Derikk who greeted me when I entered the garage. Both employees were very professional and friendly and it reminded me of the good old days when BMW made me feel welcomed and appreciated. Way back when I bought my 1999 BMW. Things sure have changed over the years but today’s visit equaled those of 25 years ago. I have nothing but 5 starts to give to every aspect of my experience today at BMW. Everything was done to my car to my satisfaction and I hope my next visit will be equally as pleasant!

May 01, 2024 -

debwoody responded

I tried to do a review using the Edmund’s link but it got all botched up ….i couldn’t get into my Google account after writing it in order to send it so I think that review got lost. Anyway, I had a great experience today working with Christian, my service manager and Derikk who greeted me when I entered the garage. Both employees were very professional and friendly and it reminded me of the good old days when BMW made me feel welcomed and appreciated. Way back when I bought my 1999 BMW. Things sure have changed over the years but today’s visit equaled those of 25 years ago. I have nothing but 5 starts to give to every aspect of my experience today at BMW. Everything was done to my car to my satisfaction and I hope my next visit will be equally as pleasant!

May 01, 2024 -

BMW of Arlington responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
May 01, 2024

Everyone was very courteous and professional. Sovann did an excellent job in handling all of my service needs. She went above and beyond in customer service. More

by gloriahncck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sovann
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May 04, 2024 -

BMW of Arlington responded

It's wonderful to hear about your positive experience at the dealership! We're glad that everyone was courteous and professional, and we're especially pleased to hear about Sovann's excellent customer service and how she went above and beyond to handle all of your service needs. Thank you for choosing us!

Helpful
April 30, 2024

Quickly got me an appointment by service! Great service by Christian in getting my vehicle taken care of! More

by bigklfred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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May 03, 2024 -

BMW of Arlington responded

We're delighted to learn about your positive experience and the great assistance provided by Christian! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
April 26, 2024

I told them when I brought my car in that I needed total financing on the repairs then I get there and y’all hit me for 600 and something dollars we’re having to finance then it’s obvious I didn’t have the More

by dogears73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Moore, Marcus Gibbons
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May 03, 2024 -

BMW of Arlington responded

Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and earn your business, please contact me at Chuong Nguyen Service Director (817) 461-9222 cnguyen@bmwofarlington.com

Helpful
April 25, 2024

BMW Arlington is quick and reliable. I can depend on them for any of my car needs! Thank you! More

by Lnguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Alexander, Ken Moore, Marcus Gibbons, Debbie Wilson
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Apr 27, 2024 -

BMW of Arlington responded

We are thrilled to hear that you had a quick and reliable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 22, 2024

Poor communication Not customer service friendly Not good service at all Never timely call vacks More

by Val
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff
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Apr 24, 2024 -

BMW of Arlington responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 24, 2024 -

BMW of Arlington responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 24, 2024 -

Val responded

You all still have my key. I called to let your shop know your intake person took my blade key out of my key fob. Yes? Please get it to me. There was no need to have it removed but this was my first time being at BMW and he asked for it. Not sure why it was needed. I have been a Sewell and Autobahn customer for many years without distress. So your shop was unfamiliar territory. I called your repair shop early this morning and now its way past lunchtime and no one has returned my call.

Helpful
April 21, 2024

Had a great experience getting service here today. As soon as I arrived, someone was there to help. Pricing is better than any dealer in the dfw Area. Service was second to none. More

by R Wallican
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Mott
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Apr 24, 2024 -

BMW of Arlington responded

That's fantastic to hear! Prompt assistance, competitive pricing, and top-notch service are priorities for us, and we're glad you had such a positive experience at our dealership.

Helpful
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