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BMW of Arlington
Arlington, TX
1,156 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 09, 2012
Jordan Couch was outstanding to do deal with. He was very knowledgeable and honest with us. But, most important, was his "want to please" attitude. I found the car on the internet and he responded to very knowledgeable and honest with us. But, most important, was his "want to please" attitude. I found the car on the internet and he responded to my inquiry immediately with all my questions answered. Jordan runs to get things done instead of walking. He explained the BMW 535i in great detail. After we decided to purchase the car, Jordan walked around the car with me, I showed him what I was not happy with. Everything was fixed and MORE to my satisfaction. ANd we even got it before it was promised. When we picked up the car, Jordan spent a great deal of time helping me set up my bluetooth and navigation system. Which was soooooo appreciated. He also showed and explained all the other bells and whistles. Jordan also offered me to call him anytime I have a question or concern about the car. Jordan is a true asset to the Moritz Team. One satisfied customer, Pam Farha More
by pamfarha
Employees Worked With
Jordan Couch
June 08, 2012
Marco was really easy to work with. The Mini web site was also very helpful. Car was delivered ahead of schedule and prepped to my satisfaction. So far it's been a pleasurable experience. was also very helpful. Car was delivered ahead of schedule and prepped to my satisfaction. So far it's been a pleasurable experience. More
by hoodwc
Employees Worked With
Marco Lopez
June 08, 2012
Jordan was very helpful. He was very good from beginning to the end of sale.Even after the sale ha made sure that i was satisfied the purchase. to the end of sale.Even after the sale ha made sure that i was satisfied the purchase. More
by 1buela
Employees Worked With
jordan couch, Larry Hanlon
June 06, 2012
I got a great car from this dealer. The Associate was helpful and friendlier. I recommend this dealer for your car. Overall experience was good. helpful and friendlier. I recommend this dealer for your car. Overall experience was good. More
by aneelreddy
Employees Worked With
Jordan Couch
June 05, 2012
I am a loyal BMW customer since 1984 (I still own my original vehicle). This is my fifth BMW purchase. I have lived in several states across the United States due to my military and corporate employme original vehicle). This is my fifth BMW purchase. I have lived in several states across the United States due to my military and corporate employment. To be frank, I had become very dissatisfied with the service I was receiving from the BMW dealerships in Dallas and as a result, considered leaving the BMW brand. As you know, owning a BMW requires a great deal of preventive maintenance. If the service experience is unpleasant then why buy the vehicle. In fact, I visited the Moritz dealership as a final effort to see if the BMW service and respect for its customers was truly gone. Moritz salesman, John Brunson, renewed my belief in the BMW brand. He was knowledgeable about the car and treated me as a valued customer. He patiently listened to my requirements and showed me a number of cars that met my needs. His knowledge of the vehicle demonstrated to me that he not only understood the product but had an appreciation for the workmanship and engineering that went into building the vehicle. His professionalism and zeal for the product convinced me to buy on the spot with no price haggling. This is the first time I have ever bought a car without negotiating on the price significantly. This speaks volumes for John's ability to put the customer at ease. So kudos to John Brunson, he definitely stopped me from leaving the BMW brand. I also must add that the presentation of the BMW vehicles at Moritz is impeccable. Most of the cars were displayed under an awning and that enhanced the experience when viewing the vehicles. It provided relief from the sun and allowed me more time to view the vehicle's features. I had my 13 year old daughter with me and she stated and I quote, "Dad, the cars are clean and beautiful...they are lined up like candy in a candy store ". At the other dealerships that I visited around town, the cars were hidden in a parking garage or displayed on a lot with very little cover. As you may know, walking a large parking lot in the Texas sun can be brutal during the summer months. Finally, Ken Moore, business manager, was also very professional and personable. Usually the final paperwork of buying the car is dry and uncomfortable. That was not the case with Ken. Ken and I had a pleasant exchange during the financial process. He put me at ease and before I knew it I was done with the financial process and was driving off in my vehicle. Thanks Moritz for a very pleasant buying experience. I will definitely recommend you to my friends and colleagues. More
by Tomnes2003
Employees Worked With
John M. Brunson, John Brunson
June 02, 2012
This is our second MINI. We walked into this dealership and were professionally greeted by Timothy Darrough. He was knowledgeable and courteous. We buy a lot of cars and this man knows his stuff! My wife and were professionally greeted by Timothy Darrough. He was knowledgeable and courteous. We buy a lot of cars and this man knows his stuff! My wife and I highly recommend anyone to use him! We got a great deal and are the proud owners of a Mini Countryman (loaded). Thank you Timothy!! John and Debi B. More
by jb6161
May 28, 2012
I had decided upon a specific MiniCooper coupe and talked to them by phone, had it ordered and showed up to get it when it was ready. I did not haggle over the price so I cannot speak to the willingness to " to them by phone, had it ordered and showed up to get it when it was ready. I did not haggle over the price so I cannot speak to the willingness to "deal" but I was able to get the car very quickly. It would have been even quicker (and to me better) if I hadn't had to listen to the spiel about the extended warranties and so forth that seem to be mandated by the owners and thus, must be given, regardless. Still, that was painless enough and was good experience for my son who accompanied me to see the clever tactics and so forth so that he will be able to manage that when his car buying experiences start. The car was in perfect shape and Marco did a swell job taking me through the whole experience. I'll certainly look to Moritz first if I am in the market for a car sold there but not in my home town of Amarillo. I actually came to Moritz because of an excellent experience I had a decade or more ago with an emergency out of town service problem on a BMW I owned. I received such outstanding service then that I was determined to buy from Moritz if ever I needed a car sold there but not here. More
by tjohnson69
Employees Worked With
Marco Lopez
May 24, 2012
Samantha took absolute care of me and made the purchase of my new Countryman an enjoyable experience. She kept me up to date on the status of my vehicle throughout the process and was willing to work with of my new Countryman an enjoyable experience. She kept me up to date on the status of my vehicle throughout the process and was willing to work with me to make sure that everything met my needs and wants. Thanks, Samantha! More
by brmeech
Employees Worked With
Samantha Miller
May 21, 2012
I just purchased my second vehicle from Moritz BMW in Arlington. First time in 2008, and most recently in 2012. The salesman both times was Rick Beers. Each time he was very straight forward with me and Arlington. First time in 2008, and most recently in 2012. The salesman both times was Rick Beers. Each time he was very straight forward with me and more than happy to answer all my questions. No one else around town was willing to give me a comparable deal. I would recommend this whole outfit any day of the week, and if your looking a layed back with no pressure experience, look up Rick Beers and the team at Moritz in Arlington, TX.. Very pleased customer here. Thanks guys! Regards, Kevin More
by K.L.W.
Employees Worked With
Rick Beers
