BMW of Arlington

My wife scheduled service for oil change and check for oil leak (oil dripping under car). Customer #357985: Service was scheduled, paid for. ( +/- $2000). Upon review of wife’s receipt, I have found oil leak (oil dripping under car). Customer #357985: Service was scheduled, paid for. ( +/- $2000). Upon review of wife’s receipt, I have found that the first thing on the service ticket was to correct/perform recall on PCV (positive crankcase ventilation). “ 0-Cost”. Remainder of the bill was for new “oil gasket seals” in both oil filter housing and oil pan !!!!!! After calling and questioning the bill for the recall causing the leak I was told that the service supervisor will return the call. IT HAS BEEN 5 DAYS and no call. Of all the cars that I have owned in the last 40 years, I have NEVER experienced an “oil pan gasket” failure. All I am looking for is someone to speak to this with me and I do not have time to chase anyone down. My next step will be to call my Mastercard Bank and place the charge under protest. More

The dealership could use some updating. BMW is a luxury brand and the dealership looks and feels really old in comparison to other BMW dealerships in the area. They only offered water, no s BMW is a luxury brand and the dealership looks and feels really old in comparison to other BMW dealerships in the area. They only offered water, no snacks, no loaner cars, no other beverages. The setup is awkward as well. You have to walk through the employees work area to get to the seating room. It's just an old place. I'll probably only go when I feel like it's necessary or drive across town to one of the nicer dealerships More

Service department was impeccable! I was kept informed as to what was going on throughout the time I was at dealership! Did their best to get as much as possible covered under warranty I was kept informed as to what was going on throughout the time I was at dealership! Did their best to get as much as possible covered under warranty! More

They are a class act. They often have deals and look for the best options. They don’t push extra services. The service was completed when promised. They often have deals and look for the best options. They don’t push extra services. The service was completed when promised. More

Mr Riley helped me learn more about my z4 than I could ever know. He went beyond just taking it in for repair! I spent money that I felt was worth the cost. I will return to your shop for service again, t ever know. He went beyond just taking it in for repair! I spent money that I felt was worth the cost. I will return to your shop for service again, thanks! More

I wouldn’t take my car anywhere else. John was super helpful always on top of everything. My car got towed due to a flat tire. And the service was so amazing! I even got a Lyft from my w John was super helpful always on top of everything. My car got towed due to a flat tire. And the service was so amazing! I even got a Lyft from my work and was brought to the dealership to pick up my vehicle. I’m a very satisfied customer! More

Very responsive with timely communication before, during & after the service. Excellent outcome! Positive results and assistance. & after the service. Excellent outcome! Positive results and assistance. More

Hassle free, excellent customer service, super fast no fluff. Just a great experience and great representatives. By far better than when I go to Mercedes! fluff. Just a great experience and great representatives. By far better than when I go to Mercedes! More

The service was warm and friendly from the time I walked into the building. I was immediately greeted with great customer service. into the building. I was immediately greeted with great customer service. More