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BMW of Arlington
Arlington, TX
1,155 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,155 reviews
October 07, 2012
Charlie "Chuck" Thompson was such a fabulously helpful and knowledgable sales associate. I basically bought my car through us mail and over the phone after touching base with Mr. Thompson; the helpful and knowledgable sales associate. I basically bought my car through us mail and over the phone after touching base with Mr. Thompson; the Internet director. Charlie was so great. He emailed me the availability of possible cars with all the specs and packages I was looking for-- before I even stepped foot on the lot! He was punctual, helped me set everything up very easily, and even gave me his cell number just so he could keep me informed of my check status, paperwork, and when the deal was finalized. He sent paperwork back and forth to California; where my husband is stationed (USMC) and didn't mind going the extra mile time and time again for us! I joked with the initial customer service woman-who called to get feedback the next working day- that Charlie needed a raise. He was just fabulous, and I'm so so glad that I bought my loaded-out 328i///M with all the bells and whistles from the Moritz family. I will never go anywhere else for my car buying needs: Moritz BMW of North Arlington is the cream of the crop. Thank you, Moritz, and thank you, Charlie! More
by CCLudwig
Employees Worked With
Charlie Thompson
September 29, 2012
Mr. Doug Mayberry is an outstanding salesperson! He is patient and personable. Mr. Mayberry was never pushy or inconsiderate of our feelings or concerns. He understands that purchasing a vehicle may take patient and personable. Mr. Mayberry was never pushy or inconsiderate of our feelings or concerns. He understands that purchasing a vehicle may take days or even weeks before a decision is made. Mr. Mayberry made purchasing a vehicle from Mortiz a pleasant experience. I salute Mr. Mayberry and the Moritz finance department for finding a vehicle and putting together a deal that satisfied our needs and eased our financial concerns. More
by lindseya
Employees Worked With
Doug Mayberry, Tony Canady
September 29, 2012
We bought an X5 from Bonnie 11 years ago and was very happy with the experience then. We were in the market for another X5 and found a pre-owned one at Moritz that we were interested in. Contacted Bonn happy with the experience then. We were in the market for another X5 and found a pre-owned one at Moritz that we were interested in. Contacted Bonnie and she put us in touch with Ed. Ed did a fabulous job in a no pressure, super friendly atmosphere. We are very happy with our purchase and the complete experience. More
by jamtamu
Employees Worked With
Bonnie Shinsky, Ed Barton
September 28, 2012
I am grateful that Samantha exceeded my expectations. She has a gift for knowing what you need even before you ask. John Meyer took great care of me with my first lease of a Mini from Moritz, so she had a to has a gift for knowing what you need even before you ask. John Meyer took great care of me with my first lease of a Mini from Moritz, so she had a tough act to follow! :) It was crucial that the transition out of my last lease into buying that Mini or stepping into a new lease was smooth and easy because I have a bazillion other things demanding my attention. Samantha had it already figured out, when I walked in the door. She honored my time and had the answers before I asked the questions. I am thrilled with Moritz and consider myself a lifetime customer--Thanks again Samantha! More
by joy basia
Employees Worked With
joy basia melendy, Samantha Miller
September 28, 2012
I was very impressed with the professionalism the dealership showed me. I was very pleased that I was able to speak to Charlie on the phone and get a good estimate of my trade in value prior to visi dealership showed me. I was very pleased that I was able to speak to Charlie on the phone and get a good estimate of my trade in value prior to visiting the dealership. Once I arrived at the dealership, we were able to reach a deal in less than an hour and my X3 was being custom made with the exact options I selected at the production facility within two days. I was able to take delivery two weeks from the first trip I made to the dealership. I also found reviewing the financing options with Kim was very easy, low pressure and descriptive. I will definitely be back when I am ready for a new BMW. More
by robert.bruce.7549
Employees Worked With
Charlie Thompson, Kim Green
September 27, 2012
I visited the Moritz BMW dealership for the first time last Saturday,9/22/12. I was INSTANTLY greeted by Doug Mayberry as I was walking toward the building. He was very professional and immediately took t last Saturday,9/22/12. I was INSTANTLY greeted by Doug Mayberry as I was walking toward the building. He was very professional and immediately took the necessary time to sit with me to discuss my options for purchasing a BMW. At the time, I was deliberating between a coupe and a sedan. He PATIENTLY detailed the differences between the two types of cars and their associated amenities. When I left the dealership, I was fully equipped with all the information needed to make an informed decision. I returned to Moritz on Monday, 9/24/12 to take one last test drive. I was VERY indecisive, but Doug was patient yet again and gave me the time I needed to make my decision (without hassling or rushing me). As a result of his great salesmanship, I am now the proud owner of a BMW 5 Series!!!! Prior to my visit to Moritz, I visited two other BMW dealerships within the D/FW metroplex. The impeccable customer service I received at Moritz FAR EXCEEDED their competitors. I will gladly refer family and friends to Moritz for their next purchase. Signed, A Satistifed Customer More
by shellyowens
Employees Worked With
Douglas Mayberry, Doug Mayberry
September 27, 2012
I was given the task by my company to buy a company car. My choices were between the Mini Clubman and Scion Xb. While the Xb was about $3K cheaper, the Mini got much better gas mileage not to mention much My choices were between the Mini Clubman and Scion Xb. While the Xb was about $3K cheaper, the Mini got much better gas mileage not to mention much sportier. Samatha was very helpful with all my questions without being pushy about the purchase. We had to work through my corporate office and she kept me up to date on our progress to buy the Clubman better than my office had. Once the funding went through, Samatha spent the better part of an hour explaining the features on the car. I had not realize how many extras came with this car and she did a fantastic job setting me up. It was a real pleasure to work with Samatha. More
by chad.huffhines.7
Employees Worked With
Samantha Miller
September 25, 2012
The attention to the customer needs and convenience are built into their service. It has been 3 weeks since my purchase and my salesrep has called to check in with my satisfaction and answer any questions built into their service. It has been 3 weeks since my purchase and my salesrep has called to check in with my satisfaction and answer any questions twice. An overall great experience and would/will go back again. More
by betty.lanter
Employees Worked With
Brian McNulty
September 25, 2012
As straightforward and pleasant as car shopping is. Greeted immediately unlike several months ago when I stopped by and no one was available. Did not feel pressured. Overall experience was fine. Greeted immediately unlike several months ago when I stopped by and no one was available. Did not feel pressured. Overall experience was fine. More
by VickiRowley
Employees Worked With
Brian McNulty
September 20, 2012
We had planned to drive a 328, just to see if we liked it. But Victor Noble was so accommodating and knowledgeable - and the selection was so good - we went ahead and bought. Impulsive? Surely. Easy? You it. But Victor Noble was so accommodating and knowledgeable - and the selection was so good - we went ahead and bought. Impulsive? Surely. Easy? You bet. This is a 2009 CPO car that looks and drives brand new. Go see Victor and the guys at Moritz. You'll have an easy time shopping and purchasing. Lee Rogers, Fort Worth More
by leotis1
Employees Worked With
Victor Noble
