BMW of Arlington

It was a pleasant experience from beginning to end. Doug Mayberry was great to work with. He followed up extremely timely from the first inquiry I made and was fantastic through the entire process. Mayberry was great to work with. He followed up extremely timely from the first inquiry I made and was fantastic through the entire process. More

When I first walked into your dealership I asked a question and was sent to John Alexander as the person who would be most able to answer all questions. He spent about fifteen min. doing just that fo question and was sent to John Alexander as the person who would be most able to answer all questions. He spent about fifteen min. doing just that for my wife & I. I had been to BMW of Dallas in the past, but chose to come back to Moritz several weeks later. John helped us with colors inside and out and some options,( I move slow ) so I came back a day or two later and ordered the 2013 535i with more options. A easy going guy who knows how to make a client feel at ease , and get the deal done with few problems. Later he helped install some floor mats when I came back for a how to lesson. More

I have been a customer at Moritz BMW for over ten years and have bought numerous cars from them. Ken has always been my sales person and Joe has always been my service contact. I am always greeted by and have bought numerous cars from them. Ken has always been my sales person and Joe has always been my service contact. I am always greeted by name. In service....it has never mattered how small my issue was (rattle in the back seat) they always take my concerns seriously and, without fail, resolve them. I know Joe well enough that we often chat about our personal lives while waiting for paper work to come up. In sales....Ken has always been professional without being pushy. I respect the fact that he is interested in the sale but has never pressured me to the point of making me uncomfortable when I have decided not to buy at that moment. He has always taken the time to answer my questions on new models even when I made clear that I wasn't quite ready to pull the trigger. I know most of Ken's business (in sales) comes from repeat customers.......he has alot of them and for good reason!!!! I have never taken the time to shop other BMW dealerships and never will. I trust I am being treated fairly during the entire buy process and will be a Moritz customer until I can afford a Lamborghini!!! More

Doug, Larry and ken are an outstanding sales team, they provided the highest level of customer service that I have experienced in a long time. I have been an existing customer with Moritz for the past five provided the highest level of customer service that I have experienced in a long time. I have been an existing customer with Moritz for the past five years and each time I have had the opportunity to purchase a vehicle, Moritz is my first stop because of the excellent customer service. I have in the past and will continue in the future to refer family and friends to Doug Mayberry. More

It was a pleasure working with James Cuevas. He was very friendly and helped us throughout the process including the paperwork. He personally took care of the car and it was very clean when delivered. friendly and helped us throughout the process including the paperwork. He personally took care of the car and it was very clean when delivered. More

TJ was great. Very informative without the "Are you going to buy?!!!" pressure. His approach - What are you looking for? and What do you need to know? I didn't buy it right away - and TJ said he woul going to buy?!!!" pressure. His approach - What are you looking for? and What do you need to know? I didn't buy it right away - and TJ said he would wait to hear from me - and that's what he did. I love it! As for the Mini -- Sitting in the Mini for the first time felt fantastic and it's only gotten better with time. I have the convertible and if I'm driving the top is down. When I gave TJ my list from the website - he said we've got a car on the lot with all your features and a few you didn't ask for. Guess what - I love the all. When I went back for the plates, TJ made sure to answer any questions I had since buying it. He's stayed in touch to ensure I'm still enjoying it. And I am. I've heard great things about the service department. More

Everything went very smoothly for us during our experience at Moritz. Timothy was always helpful and is excellent at his follow through, and keeping his customers informed along the way. experience at Moritz. Timothy was always helpful and is excellent at his follow through, and keeping his customers informed along the way. More

John went above and beyond my expectations for service and price negotiation. He was very knowledgeable of the BMW brand and the technology in the cars. Would recommend him to a friend looking to buy a pr and price negotiation. He was very knowledgeable of the BMW brand and the technology in the cars. Would recommend him to a friend looking to buy a pre-owned BMW or other luxury brand. More