BMW of Bayside

Now that I have finally given back my BMW lease at BAYSIDE, I feel that I can give my exit speech. About a year ago I came in to fix a mirror that was accidently knocked off. An unfortunate situat BAYSIDE, I feel that I can give my exit speech. About a year ago I came in to fix a mirror that was accidently knocked off. An unfortunate situation but never the less something I had to get fix. To make a very long story short.....I bought a mirror from them but it needed to be painted. So I had to wait a couple of days for them to do that. After a few days I called in to see if it was ready. Tony the service manager picked up and told me it was ready....therefore I came by to have it installed. When I got there the mirror wasn't ready and they overcharged me for the time worked to install the mirror. They said it took 2 hours when it really took 35 mins or so I know because I watched them and asked the service tech.....but they did make me wait there an additional 2 hour before the mirror actually arrived. At 105 dollars an hour the difference between being charged 2 hours and 1 is double....very simple math. I confronted Pat the service advisor about it and he stated he would only charge me 1 hour if it took less than an hour....so I was fine with that. When they finally finished my car the Service Manger Tony gives me a bill of 210 dollars. When contronted about the extra time...Tony stated thats what they charge and if they fix it faster then the technician gets a bonus. Outraged and furious I told him that was crazy.....his response, he pulled me into his office and basically threatened me. He lifts the phone and says "PAY OR I TAKE OFF NOW." I was outraged and stated I can't believe i'm getting ripped off like this. This is BMW. Given no choice I said i would pay but that not to worry i was to file a complaint. HE DIDN"T CARE! On top of that, Pat the service advisor was also invited in and told Tony that he never said he would only charge me an hour which was a tota LIE! I wrote letters to the BMW bayside manager, corporate complaint department and phoned in my HORRIBLE experience at the service dept. TO THIS DAY I have never received an apology nor any response to my complaint. BMW SUX! I LOVED my BMW....great car...but will never buy one again...at least not from BAYSIDE. TO THIS DAY I HATE BMW BAYSIDE! More

Not only is their service advisor Alberto, unprofessional and straight out rude, but also lacks honesty and customer-service know-how. With the exception of BMW Bayside’s very courteous and helpful sec and straight out rude, but also lacks honesty and customer-service know-how. With the exception of BMW Bayside’s very courteous and helpful secretaries (Pauline and Diane), BMW Bayside's service department's service advisors and technicians are HORRIBLE! I've been going to BMW Bayside Service station for almost 5 years, and I can honestly say that year after year, their customer service and straight out xx has become unbearable! Thank you BMW Bayside, for making my BMW experience one that I will never forget. You just lost a customer who spent over $60K on a car from YOU! One would think that they would at least treat their own customers with honesty, integrity and friendliness. These service representatives all look miserable -- and in turn make their customers feel miserable as well! Not only do they try to extort extra money from you on everything they do, but they also misdiagnose the “problems” and end up over-charging you for items that were either never replaced or do not need replacing in the first place! They even tried to charge me again on an item that THEY replaced for me less than 6 months ago, and should have been covered by their standard 12-months parts warranty. Is it my fault that they can’t install their own parts properly? Of course not! But if I didn’t raise the point that I’ve already paid over $1,000 to get this part replaced 5 ½ months ago, they would have billed me again! Lazy, shady, or incompetent? You be the judge, but I say that it’s a combination of all three!! Another funny thing is that BMW Bayside controls who they issue a “customer satisfaction survey to”. In the rare instance that they somehow manage to complete a job on time, and not need to lie to the customer about some other “problem”, they then decide to send that customer a “satisfaction survey” and they urge (pretty much beg) them to provide satisfactory feedback. But, as I’m sure many irate BMW Bayside customers can attest, if you’ve had a poor experience with them, you will not be receiving a survey! Coincidence? Not at all! Their service advisors always manage to “misplace” or overlook your service appointment so that BMWNA never gets to see send you a questionnaire. SIMPLY PUT SHADY BUSINESS PRACTICES!!! I plan on raising these concerns to BMW North America, as I have in the past, but unfortunately this likely won’t accomplish anything because I’m just one single compliant. Therefore, I urge all unhappy customers to step forward and voice their complaints with this unscrupulous dealership! Contact BMW North America and tell them exactly what is going on here! We need to put an end to these bad business practices! I truly hope that somebody at BMW’s corporate offices sees this posting and takes some form of action! BMW Bayside’s Service dept.’s business practices are simply outrageous!! AVOID BMW BAYSIDE AT ALL COSTS!!! YOU HAVE BEEN WARNED! More

The customer experience at BMW of Bayside continues to be very disappointing. The service department is seriously understaffed and unable to keep up with repair orders. In review of the past few years, my very disappointing. The service department is seriously understaffed and unable to keep up with repair orders. In review of the past few years, my car has never been ready on time for pick-up and often has required follow-up appointments to address repairs. Despite dropping my car off at 7:30am, I often find myself in the waiting area until 7pm for service to be completed. Further, on several occasions the service staff had to be summoned to address unfinished or shoddy work at time of automobile pick-up, i.e., warning lights that continued to appear, new inspection sticker placed over old half removed sticker, car released with damaged and dangerously under inflated tires, unwashed car, etc. Most disappointing are the billing tactics employed by the service staff. In addition to inflated repair charges, customers are billed $100+ for routine troubleshooting - even if the mechanic spends only a few minutes diagnosing the particular problem. Note the $100+ diagnostic charge above is passed on to the customer in addition to all charges associated with the repair - double jeopardy? When questioned, the staff has responded very unprofessionally and with disdain. It seems the service staff's interests are not properly aligned with that of BMW's customers. Instead, the staff seems to be incented to maximize billings and customer service is secondary. I would recommend a review of this dealership's service practices and a forensic accounting of its books for reasonability/legality. I've witnessed too many customers leaving this dealership both deeply disappointed with service levels (including staff arrogance) and shocked by outrageous invoices. More

Took my X5 in to check a squeaking noise from back, diagnosed with $2600 worth of service, brought the car in, it took them 2 weeks to fix and by the time they were done, the bill was $4,200. When I w diagnosed with $2600 worth of service, brought the car in, it took them 2 weeks to fix and by the time they were done, the bill was $4,200. When I went to pick up the car, it wasn't even washed. "We dont' wash cars on Saturdays" "But the car was in for three weeks?!" And then we found a brand new scratch on bumper with white paint mark. Tony the Manager cleaned up the paint mark with some spray and when I asked him how he was going to fix the scratch, he said he'd check with his insurance company to see if they'll pay for it and then I should make an appointment. I told him I'd leave the car there and he can fix it while i am on business trip next week, he said, "don't try and use our shop as a parking lot." Based on the review here, I guess they'll soon need to go out of business. I am calling BMWNA on Monday. More

Man oh man I am sick of BMW of Bayside. I made an appointment three weeks ago for service so I could get a loaner. Even called yesterday to confirm that I would have a BMW loaner waiting. Got there t appointment three weeks ago for service so I could get a loaner. Even called yesterday to confirm that I would have a BMW loaner waiting. Got there this morning and, of course, no BMW loaners are available. To make matters worse, I had to wait 40 minutes for an Enterprise rental car to show up - a dirty Ford Taurus with less than an eighth of a tank of gas. Beklieve me, I did not pay $45k to drive a dirty Ford Taurus. This is the fifth time I've needed a loaner (WAY TOO many stupid problems with this car by the way) and the fourth time I've had an Enterprise piece of CR*P. The dealer sold me on the BMW loaner service and it is complete xx. Impossible to get an apointment, they only complete half the job, and the advisors are nasty on the phone. Last car I'm buying with BMW of Bayside. Hope I get a satisfaction study call this time! More

when researching the 5 series i visited bmw bayside 4 times...out of those 4 times, 3 times i was COMPLETELY ignored by the sales staff. the one time dealing with dominick was VERY frustrating and i just times...out of those 4 times, 3 times i was COMPLETELY ignored by the sales staff. the one time dealing with dominick was VERY frustrating and i just had to walk out. after spending 15 minutes talking about the car he quoted my just 500 off MSRP, when i told him that if gave me 2000 off MSRP i would buy the car right then and there he just laughed and said "there is NO WAY i will be able to get that car at that price". well guess what, 3 other dealers that i visited all gave me $2K off, AND MORE!!!!! do yourself a favor and go to BMW manhattan, they are nice, fair and have MUCH BETTER pricing than bmw bayside. More

Received letter from BMW of Bayside stating that I had been selected to participate in an event in which they were offering "exceptional deals" on the repurchase of certain pre-owned certified BMW vehicle been selected to participate in an event in which they were offering "exceptional deals" on the repurchase of certain pre-owned certified BMW vehicles. Their goal, which I understood, was to trade customers up from their old to new BMW vehicles. I did research on the book value of my BMW (approx $23K). <br><br>When I visited, Arthur he told me he would give me $16K for my car. I was shocked and told him that this was completely below market. I even offered to look up with him any objective price guide (e.g., wholesale price on Kelly Blue Book) to prove how much of a joke his offer was. He obnoxiously waved me off, telling me I "didn't understand" dealer trade-in pricing, and basically told me he was going by "the book" pricing which he did not show me. <br><br>Anyway, I wound up at Wide World of BMW in Spring Valley, NY. They were honest and fair, and gave me $22K on my car toward a trade-in, plus very fair pricing on a new car. I will never deal with Bayside again. More

I was looking for a 3 series and was being dealt with by this middle aged lady with brown hair. We were discussing pre-owned and new coupes. She claims she has found me this great deal on a "new" 325ci with this middle aged lady with brown hair. We were discussing pre-owned and new coupes. She claims she has found me this great deal on a "new" 325ci with all the options I want. As I am discussing the downpayment I re-read the statement she has given me. Turns out it was a pre-owned car. All I got as a response was "oh...oops". More

Visited the dealship to purchase X5, dealt with Mich Klein. I ordered the car and came back to meet him several times, he was always late , several times i had to wait while he tried to sale some new Klein. I ordered the car and came back to meet him several times, he was always late , several times i had to wait while he tried to sale some new customer. He was not professional, and i eventually canceled the purchase and bought my X5 from another dealer. Would not recommend this dearlship to any one! More

i went there to have my bottom engine cover looked at since i run into black ice after the snow and it cracked it. I asked the guy to quickly look and see. he wouldnt and instead setup an appointment for since i run into black ice after the snow and it cracked it. I asked the guy to quickly look and see. he wouldnt and instead setup an appointment for next month. he said the initial charge is $50.00 and so i said fine. i couldn't believe this, so i went inside the parts department and ask the people there. one guy told me how easy it is to replace. so, he sold me the part and i installed it myself. <br><br>stay away from the white guy who has a mustasch, he doesnt know xxx he is talking about. If anything, make sure you deal with the ASIAN lady, at least she was very knowledgable and nice. More