Please believe that if I could choose 0 STARS I would!!!! I purchased a "certified pre-owned" vehicle from BMW of Bayside 14 months ago. Since then, it has spent more time in their service center than in my driveway. My sales advisor Luis and service advisor Melissa are the only reason that I am still a customer, they are amazing and go above and beyond for me. But anyone other than them, don't hold your breath. Trying to get in touch with someone higher up on the totem pole never happens. The engine has been rebuilt twice along with the battery needing to be replaced twice, not to mention the N63 Customer Care package for V8 engines - basically the "recall that never was a recall", amongst other issues. The dealer has refused to take responsibility that they have sold me a lemon and not even give me any consideration towards getting a new car from them. Earlier this year, I even purchased a motorcycle from them, so a return customer I have been. I was able to get BMW Corporate to give me $5500 towards a new vehicle which I used in getting a new 2015. HOWEVER, THE DEALER IS NOT WILLING TO ACCEPT ANY RESPONSIBILITY AND WASH OUT THE DIFFERENCE BETWEEN MY FINANCE AND BOOK VALUE (WHICH THEY ARE NOT EVEN GIVING ME) OR MEET ME HALF WAY. They are trying to bury the difference in my new payment resulting in a $400 increase of monthly payment. I don't know if it's because they think I'm stupid, but I am not going to be left feeling this way. My current vehicle is unsafe and BMW Corporate has acknowledged it. I just wonder if the dealership will ever accept responsibility and own up to the lemon I got stuck with. The sad thing is, they will probably take my vehicle and sell it to another unsuspecting soul who will continue to experience the same frustration that I have gone thru.
I Recommend This Dealer:
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