BMW of Bayside

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: David R.

My Review of BMW of Bayside:
I've recently begun my search for my next BMW and though my interaction with BMW of Bayside has been very limited thus far I am very pleased with the responsiveness and friendliness of their online sales dept., specifically Dave. I'm still another 3-5 weeks away from making a decision but I will be stopping by BMW Bayside after concluding my online research. I just saw the owner's ad in Newsday about "new management" and the pending arrival of their new service facilty in 2010 with a "new attitude". Considering all the prior (negative) reviews on this blog I'm keeping my fingers crossed, however, this "new attitude" seems to have taken hold already within.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Ann Gang

My Review of BMW of Bayside:
I contacted Bayside to inquire about a CPO BMW X5 on their lot. I was planning to register the vehicle out of state so I also asked them about how the out of state registration process would work. The "Client Advisor" who responded to my email inquiry was very rude and short in her response. There was no introduction to her email, no introduction to the dealership, no information about the vehicle, no information about the out of state registration process, only these 8 words "That offer is not in the ball park" (granted ballpark is actually one word so she chose to stretch the response to 8 words with poor grammar). After this deplorable customer experience, I conducted a search on Bayside and was not surprised to find so many other horrible reviews of this dealership. I sent 2 emails to the Sales Manager listed on their website and did not receive any response. This dealership is horrible and they are an absolute detriment to the BMW brand. STAY AWAY from this dealership, they have no concept of customer service. Read the other reviews on this site and on other blogs on the web. I hope BMW NA strips them of their dealership privileges.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: mitch, rich k

My Review of BMW of Bayside:
I bought a CPO 650 from them a month back. They have been among many things, lying theiving scumbags. They took custom rims off at my request and instead of the new sport rims and tires promised, they delivered the car with used rims and cupped tires, then refused to make it right. In addition, the car was delievered dirty, leaking oil from a bad oil change and with a broken seat belt. The GM refuses to take my calls. Stay away!

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Owner - Fred Gang

My Review of BMW of Bayside:
2006 325i with less than 20K miles and running perfectly, went up in flames in the engine within minutes of driving after leaving their dealership at Bayside 217th st. Fred Gang,owner Refused to even acknowledge the facts of the events and what they might suggest. Instead BMW wanted me to keep this quiet!!!. Why do you think that is?. Didn't you want to know?.
Well, now you know. What are you going to do?. Continue to misjudge this brand and their customer service and business ethics?. If you value your life.....you won't. They have not even looked into what may have gone wrong at the service dept. Not even on the slightest chance that they're at fault to prevent it in future...for maybe you next. Nope.."that's what insurance is for"...they're comfortable responding and then 'business as usual'. Will it be Your Business??. Sylvia Villaverde, their 'customer relations' head would not even get involved!! What customer relations??.
No wonder Bayside has a mere 2 out of 5 customer rating!! and, BMW ?... class action lawsuits against them for exactly this response...Denial of Responsibility!!
Do you value your life?. Then run to another brand...and if you can't right now....then at least....Stay Clear of Bayside!!!

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Service Department Manager Dennis

My Review of BMW of Bayside:
I have been driving BMW's for the last 8 years and have always had a great experience with car and service department, but then again I have never had a problem with their cars until I got a 2007 328xi, I have had various issues with this car since it was 4 months old. I have gotten stuck late at night with this car, now I am a young women and don't feel safe being left outside stranded with my car unable to park, lock, etc. and SOS / Roadside leaving me stranded for hours only to send the wrong tow trucks. Besides that event there has been numerous times where control menu pops up with in my opinion dangerous messages while you are driving the car (proceed with caution, car could stop unexpectedly, etc.). Again - I am a young women and do not know anything about cars.
Now we are at last night, a Friday night and I am on my way to a party and picking up some friends. All of a sudden I get a transmission malfunction and car is not driving correctly, when stopped at a light or stop sign, car was taking awhile to move and take off (while I was trying to look for somewhere to park my car) - Now in NYC I don't feel this is a safe way of driving.
Anyway, I was so disgusted at this whole situation that I did not go to party and went home with hopes to get up early and call service department to get some help, as I have no idea what to do. Reason why I lease new cars not expecting to have these issues.
So I call Bayside service department at opening (8:00 am) and get the receptionist, who had no clue on what she was saying and just said to me bring car in but I don't know if you will get back today. Which was very frustrating since I just said car is not driving right and asked for loaner car as I have alot of stuff to do today and can not be left car-less and I really don't feel like I should pay for a rental car when I pay to lease a new car. (in which she ignored the question). Then she just goes get a tow truck. Now me getting more frustrated with her ignoring my questions, I asked for the service manager. After a couple of minutes Dennis picks up the phone with a nasty attitude and is also not helpful. Now I am really in no mood to deal with his nastiness, I tell him how I should not be inconvenience when I pay good money for a money car not to have my weekends disturbed with nothing much problems. He proceeds to tell me this is not a good way for him to start of his new year while screaming and proceeding to bang the phone on desk several times like a mental patient. Excuse me - I thought you were here to service me!!!!!! It is your car who has me going out of my way today!!!!!
So I call back and ask for the psycho path who thinks it is ok to slam the phone in my face. When I get him back on the phone, he is still very nasty telling me I need to learn how to talk. But I will get a loaner car.
Anyway wind up is I am waiting for a tow truck to take my car and me to Bayside Service Department. Now I have read on here how the service manager treat people and how they threaten them, I will not tolerate that today and will be locked up before someone thinks they may take me in their office and throw threats.
These service people need to be taught a lesson and learn how to treat people. Obviously complaining to BMW does nothing!
What I would like to do is take the car and drive it through the dealership window for selling me a new car with nothing but problems that I am stuck with for another year.

I WILL NEVER GET ANOTHER BMW AGAIN AND HIGHLY RECOMMEND PEOPLE LOOK ELSEWHERE FOR CARS.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Dominick DeChiara

My Review of BMW of Bayside:
Absolutely do not go to this dealership!!! I bought a 2004 CPO'd M3. This is my dream car and i've waited years to be able to afford one. I asked several times if it was ever in an accident or had paint work and was told no as they read through the service history with me. After purchasing it things started going haywire..electrical problems, no headlights, tail lights, convertible top not working, door not working. Took it to a local BMW shop and they give me the "real" vehicle history report from the BMW database called the DCS report. They try their best not to give you a copy but I had a friend at the local BMW shop. This car had been in an accident and BMW of Bayside lied to me about it, it reported it in the first line of the DCS report. Because of the accident none of the repair work so far (3 trips to BMW of New London, great BMW dealer and $1,000 later) is covered under warranty because it is a result of the previous accident as it was not properly repaired the first time. BMW of Bayside has made no attempt to help me whatsoever and states that BMW North America stands by their warranty and there is nothing they can do for me. Well BMWNA does not stand by your piece of crap warranty because they have yet to cover a bill!! They are hearing from my lawyer next. Buyer beware!!!

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Owen Tabak/Billy Kay

My Review of BMW of Bayside:
They lied about the car I purchased, verbally and in their ad, stated that it had leather, however it was actually leatherette! When I took the car back the only thing they were willing to do was void the sale and actually disrespected my wife, saying they couldn't do anything for her that would make her happy. Well obviously, someone who purchases something for the price of leather and receives fake leather won't be happy. They were generally rude, did not apologize for the mistake, and instead tried selling me more expensive cars and not willing to do anything about their mistake.
They suck!

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Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Ann Gang and Dealership Management

My Review of BMW of Bayside:
Never buy a BMW from this Dealer. The sales team lies about what is on the car to make a sale.
The Dealership Manager makes no effort to satisfy a unhappy customer.
I-Drive Navigation is a joke. Portable GPS units are so much better with touch screen, portable units can find the nearest home depot quickly, not BMW. Lexus is far superior.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With:

My Review of BMW of Bayside:
No, NO, NO!!!!
Never go to this dealer for service.
You have to wait at leat 3 weeks for appointment.
When you arrive on the appointment time, Do not be surprise you have to wait on your car for all in the mornning to just get in to their parking lot.
Women answer the phone are rude and when you complain about service they just put you on hold for 30 minutes and another person answer the phone and you have to explain all over again.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Tony, Pat

My Review of BMW of Bayside:
Now that I have finally given back my BMW lease at BAYSIDE, I feel that I can give my exit speech.
About a year ago I came in to fix a mirror that was accidently knocked off. An unfortunate situation but never the less something I had to get fix.
To make a very long story short.....I bought a mirror from them but it needed to be painted. So I had to wait a couple of days for them to do that. After a few days I called in to see if it was ready. Tony the service manager picked up and told me it was ready....therefore I came by to have it installed. When I got there the mirror wasn't ready and they overcharged me for the time worked to install the mirror. They said it took 2 hours when it really took 35 mins or so I know because I watched them and asked the service tech.....but they did make me wait there an additional 2 hour before the mirror actually arrived. At 105 dollars an hour the difference between being charged 2 hours and 1 is double....very simple math. I confronted Pat the service advisor about it and he stated he would only charge me 1 hour if it took less than an hour....so I was fine with that. When they finally finished my car the Service Manger Tony gives me a bill of 210 dollars. When contronted about the extra time...Tony stated thats what they charge and if they fix it faster then the technician gets a bonus. Outraged and furious I told him that was crazy.....his response, he pulled me into his office and basically threatened me. He lifts the phone and says "PAY OR I TAKE OFF NOW." I was outraged and stated I can't believe i'm getting ripped off like this. This is BMW. Given no choice I said i would pay but that not to worry i was to file a complaint. HE DIDN"T CARE! On top of that, Pat the service advisor was also invited in and told Tony that he never said he would only charge me an hour which was a tota LIE!

I wrote letters to the BMW bayside manager, corporate complaint department and phoned in my HORRIBLE experience at the service dept. TO THIS DAY I have never received an apology nor any response to my complaint. BMW SUX! I LOVED my BMW....great car...but will never buy one again...at least not from BAYSIDE. TO THIS DAY I HATE BMW BAYSIDE!

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