I wholeheartedly recommend Mr. Jose Rivas to any prospective car buyer. He understood, fulfilled our requirements, and promptly answered our questions. He is gracious and a pleasure to do business with by making our car purchase seamless and enjoyable. We hope to be his customer for many years. BMW of Bayside is indeed fortunate to have him in their company. Thank you.

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Excelent service.
They took Care of everything in The spot...
Ver y friendly atmosphere with all staff.
So convinient with the re promt service
Thanks so much like always

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This review is about their car service located in Great Neck. They offer a ride from your home to the service center but they are over an hour late from the promised pick up time after many calls to see the status.
The counter personnel have a bad attitude.
If your car is out of warrantee they suggest all types of work whether it needs it or not.
Their prices are way over other bmw dealers.
They keep your car over at least one night.
The service coordinators must be on commission.
The place is dirty and unprofessional.
It's worth going to another dealer like Ralley even if you have to travel for it.

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A+ Customer Service A+ Customer Follow Ups A+ Going the Extra Mile Professional, Friendly, and just overall superb service! Thanks Jennifer Odato, much appreciated. -BMW 5 Series owner.

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i bought a brand new 2013 BMW 650i GranCoupe Xdrive and costed me $104K. after driving my car 13k miles i got an oil change from a non BMW repair center which is ok according to BMW. The shop was not able to take off the service light when it turned on at 15k miles they told me its not a problem because i already got the oil change i should take it to BMW to take the service light off. Within 5 days my car shutdown and i got it towed to BMW of Bayside when i took it to BMW of Bayside they automatically declined my service because i never took the car for an oil change at a BMW dealer and told me i owe $18,500 for a new engine. I spoke to the service manager and i told him i had a valid reciept for repair and he was quick to answer it doesnt matter to me your cars warranty is void. i quickly reached out to BMW of NA and going back and forth they asked to see the receipt just to waste my time for 2 months now BMW of Bayside and BMW NA does not want to give me information or a reason why they aren't covering me especially after BMW of Bayside told me when they received the car it had only 4.5 quarts in the car and only 3500 miles over the normal 15000 miles per oil change limit, which should be enough to drive it even if i didn't get an oil change. Im now in the position of not paying for my car and leaving it in the shop i will burn my credit before i shell out 28k for a warranty item!!!

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I recently purchased a Pre-Certified 2009 BMW 335I. I requested that I receive an Oil Service and Change prior to picking up the car from the dealorship in August 2012. I was told that it had been done, and actually had to wait for about 2hours for them to bring it over to the dealership fro the service department. I have had nothing but problems since acquiring this LEMON. !st the heater went out on the car, then, the car had an oil leak, at which time they fixed but I was told that I had to pay a 50.oo labor fee. When I drove the car to NC. the engine light kept coming on and I was told that they put a part in wrong. then all in September, I needed new brake pads rear, which they again, claimed to have fixed. THen the heater that they fixed acquired a humming noise. My service light kept coming on and when I told them, they stated that they could find no problem. Then after my mileage reaches 50,000, I'm told that I need a complete oil change service. WHAT? after 5months and they already did it? This time however I was to be charged 700.00. I took it to another service who did the oil change/service, and was told that my brakes front were at 15% and my back ones at 38% meaning that I needed brakes front and back! Also that a coil was found to be corroded!!!!! All of the numerous times before I took my car into Bayside and noone noticed. Oh yeah, and that Alberto is a real piece of work, he knows absolutely NOTHING! He has to be related to someone to be in that position. He even accused me of recording him with my phone!!! Is he paranoid???? wow! NEVER WILL I EVER PURCHASE, RECOMMEND, or service my car at this "bootleg" poor excuse for a service center, ever. also, I submitted a review earlier and it was DELETED??!!!! Now, I'm sitting in the dealership and the Frank want to give me 30% off of the repair of my front brakes???? are they serious!!!!

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had yearly service but also had issue with my trunk light going on. Jennifer was very thorough on the problem and found out the issue.
Car need to have software upgrade and new parts. Jennifer was extremely friendly and knowledgeable. I have owned Bmw's for the past 40 years and Jeniffer was one of the best service advisors i have worked with. She is a keeper and do not lose her.

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Horrible customer service! My family has always owned BMW's and I bought my car 4 years ago after college. I tend to travel for work and stopped by this location to get my coolant topped off. As soon as I got there, I received an awful attitude because all I asked for was if they can top of my coolant. The guy then stated since I didn't purchase my vehicle at their dealership, I had to purchase the bottle of coolant... really? Just for a top off? I immediately left and made an appointment at BMW Manhattan, got my oil service and other necessities, and had the best experience! This is what BMW customer service is all about.

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BAD CUSTOMER SERVICE!! Where do i begin? Things started off good. Salesman was friendly and willing to negotiate. After that, it all went down hill. I was promised my car in two weeks...ended up being six weeks. The salesman could not give me a straight answer on the delivery of my car and i had to call him several times to get an answer. Manager got involved and at first was very responsive but quickly fizzled out.

I was promised sirius radio in my car and two days after having the car, i realized that i didnt have it. i complained to manager and salesman said he never said that the car came with it...essentially calling me a liar. They did put it in for free (kudos) but when I went to the service department, apparently the dealership did not give the service department the right paperwork to install the sirius radio. Another fiasco in which we had to call the dealership and waste more of our time.

So what now??? Since that fiasco at the service shop, no one has called to apologize. No one has called to see how I am liking the car. To top it all off, I wrote an email to their customer service manager (Frank Allen), giving them one more chance to comment on the whole experience and nothing back from them!!! I wasn't even going to write a bad review (never done one before)because i usually let things slide.

To top it all off, i just got word that they never sent my insurance company documentation needed. I gave them a call but guess what???? No one called back - SHOCKER.

Bottom line - TERRIBLE CUSTOMER SERVICE! I dont demand much as a customer...just want to be treated fairly and when i spend a lot of money on a car, wouldn't mind some good customer service....too much to ask?

I would never recommend this dealership and would not go back for my lease renewal. They lost a potential long-standing customer because i do love the car.

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Routine service visit... no problems with the car and no problems with the service. This visit was much better than past experiences at other dealers.

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